Directions
I received the parts that I ordered on time and in great shape, It would have helped tremendously if I had received directions to go with the parts.

HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
HME Medical Shop receives mixed reviews, reflecting both positive and negative experiences from customers. Many people appreciate the fast shipping and great prices, with several reviewers expressing satisfaction with their purchases and the helpfulness of the staff when ordering parts.
However, a significant number of consumers report serious issues with customer service, particularly regarding returns and communication. Common complaints include unresponsive email support, unanswered phone calls, and delays in order fulfillment, leading some to label the company as unreliable. While some customers have had great experiences, the overall sentiment reveals a troubling pattern of dissatisfaction, particularly in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’m extremely happy with my purchase”
“I wish i would have read the reviews”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.5 out of 5 (poor) | 3.4 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: HME Medical Shop is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.5).
60 reviews of HME Medical Shop. Filter by what matters to you.
I received the parts that I ordered on time and in great shape, It would have helped tremendously if I had received directions to go with the parts.
Dear HME Medical Shop I've emailed this support address over five times in the last month telling you ***** you sent me the wrong part, sending pictures of them to prove it twice. My wife has been barly able to get around because her old wheels are in such bad shape. I'm fed up with your company's lame asses! You will NOT be getting my business ever again and I will make sure to copy and paste this feedback/review on as many sites as I can!! Your company sucks!!
Very dependable and speedy delivery
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 48% are 1–2★.
I recently ordered a small part for a rollator. I needed and ordered only 1 part. HME, for some reason, processed and charged me for 2 pieces. I immediately reached out to them to correct the order before shipping, but got no response. Sure enough, I received 2 pieces. I’ve asked for a return authorization and refund of the 1 piece I didn’t need. So far, nothing!! I would recommend NOT doing business with this company.
The Drive (motor) I purchased was exactly the same one that I purchased from the Company through Medicare. With one BIG exception this one is quiet. The one I purchased through Medicare cost me $800.00 for mattress and drive. My husband is paralyzed and had a pressure sore so the visiting nurse ordered the mattress. When he was healed, three weeks later they called and said they were coming to pick it up. Because his sore was better. They said Medicare doesn't care about preventative care. He's peed on it, they didn't care. I had gotten rid of the old mattress and I knew he would be better off in the air mattress. So, I bought it from them and the drive was always crazy loud and vibrated big time. But I thought it needed to be that loud in order to work. Now I'm so happy with the new drive and now I'm wondering how old it was when they sold it to me. Learned a big lesson in purchasing big money items. I feel they took advantage of me shocking me with coming to take it back and knowing you're going to do the best thing for your loved one. Thank you, my nights are peaceful now.
It was easy to locate the part needed. Then they shipped it out right away. Part was easy to install. Got the bed up and running again.
Seller was professional and I am completely satisfied with my experience with them and their product.
ordered fork assy. for drive rollator, fast delivery, correct part. No problems with getting part, problem is with rollator itself. Bearings keep going bad on one wheel fork assy. 3rd or 4th time, always same fork
Sent the wrong part. But return was easy.
Shipping was very good but the price for a brake Cale clip was excessive
My wife is a quadriplegic and needed a replacement air pump for her hospital air mattress. Due to the urgency, I attempted to ask if this item was in stock. HME Medical Shop doesn't have operators, only email. I send an email but no info on stock status. So, I ordered it. No indication of shipping date. I sent two more emails and left a message asking about the shipping date. No reply... just a refund for my order. HME Medical Shop doesn't seem to have any customer service at all. At least not right now.
This was the first time I have used HME. I found their products easy to find on their website and easy to purchase. Their shipment arrived in a timely manner and in working order. If you are looking for something in that field I suggest you give them a try.
Great product quick shipping
My daughter located the motor for my wife's Lumex bed. I placed the he order which went smoothly. Motor arrived in about one week from date of order. Lumex video showed how to install. All is now back in working order.
After 6 months of looking for a height adjustment knob for a Hugo Elite Walker, I emailed the manufacturer. They gave me a list of companies who sold parts. I found the elusive knob on HME Medical Shop, and the walker is working again. Thank you.
Quick Release Pin delivered and functional. Needed a quick release pin for a wheelchair, part arrived 4 business days later, but I did not receive tracking information. For a $40 part, it would have been nice to have installation instructions. I figured it out (had to re-orient the pieces and there was a hidden spring) - pin functions as intended.
Seat measurements advertised were accurate and seat fit perfectly. Unable to find this seat on other sites
HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
This profile hasn't been claimed by the business owner.