Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.2	60	100%	-0.4	● Low

2.2 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 2.0▼ 0.4
12-month avg: 2.2
All-time: 2.2
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Trend	Reviews
HML GroupThis company	2.2 out of 5 (poor)	100 out of 100	2.4 out of 5 (poor)	1.0 out of 5 (poor)	—	60
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.1 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	2.5 out of 5 (poor)	1.6 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.8 out of 5 (poor)	+12%	368

Bottom line: HML Group is #4 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.0).

Reviews

60 reviews of HML Group. Filter by what matters to you.

2.2ⓘ

Customer reviews (60)

0 reviews in the last 12 months

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Sarah

1 review

Jul 8, 2025

I had fantastic customer service from…

I had fantastic customer service from Juliana Webb. She was really helpful, efficient and friendly.

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George

1 review

Jul 5, 2025

Check your electricity bill

HML have their own brokering service which adds a huge mark up on business electric rates, resulting in thousands of pounds per development being extracted to themselves as the brokers.

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PHC

1 review

Jul 1, 2025

Ambily Was so efficient in dealing with…

Ambily Was so efficient in dealing with my request. I needed documents sent over to me in a really short space of time and Ambily understood the urgency and provided what I needed the same day. Thanks so much

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Helen Parker

1 review

Jun 30, 2025

Potentially illegal

This management company is shockingly bad. They charge extortionate rates, are hard to get hold of, and do a terrible job of addressing concerns and maintenance. Communications go unanswered. For example, I asked for our building’s asbestos report in February. Eventually I received an asbestos report for a building that I do not live in and is not even in the same London borough. I pushed back and eventually got the asbestos report for my building but it was out of date by three years and contained open action items. I requested an updated asbestos report, as they are legally obligated to produce these every 6 or 12 months, and asked what work was done to address the action items. I have not received anything. It is now the end of June. I called and asked about this and my property manager told me that there is no asbestos in my building, that the asbestos is only in the building next door. This is contrary to the old asbestos report I have that says there are several locations of partially damaged asbestos throughout my building. I pointed this out and the project manager hung up on me. HML do not enforce the quality of the work their contractors do. For example, residents reported a large climbing plant on the building which was covering windows and flues from boilers, which is dangerous as windows are escape routes and a covered boiler flue can result in carbon monoxide ingress. HML should have removed the plant well before it was able to grow up to the second floor. Eventually one contractor was hired to remove the plant and they only removed the part they could reach from the ground, leaving it growing up the first and second floor. HML did not check their work and simply paid their invoice. I complained and another contractor came to finish the job. HML then paid their invoice. This means that what should have been simple maintenance resulted in duplicate contractor charges which comes straight out of the leaseholders’ pockets. Furthermore I found roots from the plant were growing inside my flat and causing a leak. HML warned me that this was likely outside of their responsibilities and if I wanted to get it fixed, it would be charged directly to me. It’s suspicious that they implied this around the same time that they emptied our reserve fund to redecorate the communal stairway in order to sell off the remaining two flats. I have a laundry list of items I could share here. But rest assured it’s just more of the same. At best, HML are riding the line of legality. At worst, they are intentionally breaking the law.

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Month	Average	Reviews
Apr 25	1.9	9
May 25	2.1	7
Jun 25	2.6	21
Jul 25	1.9	13
Aug 25	2.2	9
Sep 25	1.0	1

HML Group reviews & trust report

HML Group has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 18 positive reviews

Top complaintsof 41 negative reviews

How it compares

Reviews

Customer reviews (60)

I had fantastic customer service from…

Check your electricity bill

Ambily Was so efficient in dealing with…

Potentially illegal

Alternatives to HML Group

Etsy

Michaels Stores

Red Run

BARCA Stores

Dimension Stores

lululemon.uk

The CrowdTrust Experience⭐

“Shayana was incredibly helpful…

Pathetic service

I pulled out of a flat sale because of…

Failed to update a leaseholder's service charge account

Needs to improve communication and response times

Shayana has always been extremely…

Cost of selling your home pack.

I have worked a number of years with…

Jade Hodson is our Property Manager

Horrendous Management and Lettings

Exceptional customer service

This Company should be the top of Watch…

Money for old rope - look elsewhere!

Poor Poor and Poor

Quick response very helpful

Jasmine Rekhi helped solve my concerns…

About HML Group

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