Arrived quickly and as advertised
Arrived quickly and as advertised

hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
Reviewers consistently praise HMV for its excellent service and fast delivery, highlighting the accommodating and knowledgeable staff who enhance the shopping experience. Many customers express satisfaction with timely deliveries, often receiving items earlier than expected, which sets HMV apart from competitors like Amazon.
The ease of navigating the website and the option for click-and-collect further contribute to a positive shopping experience. However, a few negative comments arise regarding delivery issues, particularly with the delivery man not following proper protocols in communal buildings. Despite these minor complaints, the overwhelming sentiment remains highly positive, with many customers eager to recommend HMV for its reliable service and product availability. Overall, HMV enjoys a strong reputation for quality service and efficient delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 56 |
| Sep 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very pleased with HMV CD delivery”
“the delivery man delivered to the stairs in a communal building not to the mail box u actually deserve 5 stars coz...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv (UK) is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.6).
60 reviews of hmv (UK). Filter by what matters to you.
Great service
Pre ordered a vinyl, dispatched and delivered within 3 days of release, packaged well
Easy to order online and pick up from the store
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Good updates and delivery as promised
Great service
Very cheap for a concert and a cd and all delivered without hassle this is how you get people to spend and keep the industry alive.
Delivered fine thanks
Very good price and great delivery many thanks
Having ordered a couple of cds from HMV, one of them with an exclusive poster, I was very pleased how quickly they were dispatched and shipped via Royal Mail. Furthermore, I love the new music from Tom Grennan and Benson Boon released in 2025. Overall, a very happy customer.
Came almost a week later even though it was supposed to be delivered in 2 days. Had to buy from another place as I needed it on time for a present, wasted money.
All good easy to use
No problem’s,shipped on time and in good condition.
hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
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