Home Instead Senior Care is a leading provider of in-home senior care services, dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. The company offers a range of services designed to meet the unique needs of seniors, including mobility assistance, everyday task support, and specialized memory care. With a focus on personalized care, Home Instead works closely with families to ensure that their loved ones receive compassionate and attentive support.
Targeting families seeking reliable and professional care for elderly relatives, Home Instead Senior Care emphasizes the importance of a caring approach in its services. By matching clients with local offices, the company facilitates tailored care solutions that address individual needs and preferences, ensuring that seniors can age safely and comfortably at home.
Home Instead Senior Care has a poor customer experience.
Home Instead Senior Care receives a mixed reception from reviewers, with a significant majority expressing dissatisfaction. Many customers criticize the company's management, citing poor communication, lack of training for both management and caregivers, and a general absence of compassion.
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Complaints about rude staff and inadequate support for essential home needs are prevalent, with some reviewers noting that caregivers lack basic skills for household tasks. However, there are positive mentions of individual caregivers who provide excellent service, with some clients appreciating the reliability and responsiveness of specific branches. While a few reviewers highlight the quality of care from certain staff members, the overall sentiment leans heavily negative due to systemic issues within the company.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.2
156
100%
-1.2
● Low
2.2 / 5 overall
=
156 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.0▼ 1.2
12-month avg
2.1
All-time
2.2
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.7
3
Sep 24
1.0
1
Oct 24
—
0
Nov 24
1.0
2
Dec 24
4.0
2
Jan 25
3.0
2
Feb 25
1.8
4
Mar 25
2.3
3
Apr 25
2.7
3
May 25
—
0
Jun 25
1.0
1
Jul 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 156 most recent reviews.
Top praiseof 45 positive reviews
Customer service29%
13 mentions
Professionalism16%
7 mentions
Helpful support9%
4 mentions
Reliability9%
4 mentions
“We went to them on basis of personal recommendations and were so happy with the service they gave”
On “Customer service” · Jul 24, 2024
Top complaintsof 108 negative reviews
Payment issues27%
29 mentions
Customer service20%
22 mentions
Charges16%
17 mentions
Cancellation9%
10 mentions
“Make things that are needed to stay at home easy to obtain”
On “Payment issues” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
Overall rating and review count for this company and similar companies
The worst company you can ever work. They will undermine your work and value. They will never give you any recognition for anything you do. They're dishonest, disorganized and have no clue what they're doing. Leadership is a joke and loves hiring Amazon guys who are clueless. They brag about money and dont care about their employees. They do not conduct performance reviews or an objectives/goal tracker to monitor your deliverables. There is 0 growth opportunities unless you're buddies with leadership. Its a miserable company and I hope they go bankrupt.
Make things that are needed to stay at home easy to obtain. Frequent knockbacks on items i need in the house. Excuses why I can't have it. We pay into this package so be more flexable
Lack of training for management, ineffective communication, appear to lack compassion & empathy, bully care takers, lack of training for care takers, multiple violations via OSHA (Home Instead), DOL for labor & pay. The list goes on…
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I want to give this company a higher rating, and I do not like to write bad reviews against companies. Honor had a good schedule mobile app that was convenient for picking up shifts and writing notes about the activities for your job tasks completed while working. However, I think I was hired as part of a scam since after my hire date (April 1, 2025), I worked 14 hours, and I received my paycheck on 4/10/25, and I am locked out of my portal to access my pay stub. The portal reads another name that says, "Home Instead." This differs from my employee badge, which says "Honor," as seen in the app on my cell phone. I contacted management, but they never responded to help me. In addition, I live in San Leandro. I worked in Berkeley on an assignment for an older woman who was kind and felt disappointed with this company because they send people who did not know how to operate her washing machine and dryer and her laundry was never washed for a couple of weeks until I arrived, I operated the washing machine and dryer without any problems. The other caregivers lied and said they did laundry for 4 hours, and management never did anything, but they seemed to penalize me for not completing a task that went undone. In addition, I was given assignments outside my area, traveling 44.0 miles to Saratoga and 29.7 miles to Daly City (28.7 miles) + bridge toll fees. I was not paid for gas mileage or bridge toll fees, and the job assignments offered closer to my location within 15.5 miles were cancelled. I was told the client had cancelled, and I had to accept at least two job assignments, or I would be fired. I'm not feeling well about this company, I told them I feel sick, and now all my job assignments have been cancelled and put on hold for one day until I feel better and complete a survey online to remove the hold I never heard from management when I asked if the survey could be mailed by USPS or sent to my email so I can print out a hard copy and send it to my doctor then send back to them, Management said, "Hi Briggette, we are unable to send this form via USPS" I never want to do business with them again, because it's all online business and doesn't allow for more non-verbal cues, immediate feedback, and stronger personal connections.
Having had excellent and superb service from Home Instead Colchester for nearly a year, without warning my contract was suddenly terminated for an allegation which has not been made known to me. Everything went extremely well and I am bewildered to know what the problem might be. This has left a very vulnerable patient short of care. I can’t recommend Home Instead any more. Very unprofessional.
The carers are wonderful, the admin staff and company are another story. My father died 15 minutes before the night carer arrived. She called Home Instead straight away to advise them. We asked her to stay for an around an hour with us while they came to verify his death. No message of condolence, or even an email or phone call acknowledging that he had died. No contact from them at all until we asked for a bill, and even then it was not an appropriate response which we were extremely disappointed by, we were flabbergasted to be honest. The office have been so shockingly lacking in bereavement etiquette and care, whereas some of the staff have actually had bereavement training. Many of the wonderful staff are often pushed to the limit, often tired and are told to eat on the run in their cars. Perhaps the company should save money on their unnecessary free logo mugs and fridge magnets, and put it towards bereavement training for the admin staff which is massively lacking. 5 stars for the carers and 1 star for the admin / office staff. We dealt with the Bletchley / Milton Keynes office. Shame on them!
I have only heard terrible things about this company as I have 2 friends that have worked at two different branches. It appears the management is very self centred and are actually exploiting foreign workers. Long hours with no breaks and very poor pay. They make unfounded deductions on salaries and can’t explain when confronted. I say to anyone considering working for them, RUN! Especially the Aylesbury branch.
Very disappointed with home instead. We talked to them over the phone for information since my dad is in the hospital. THEY set up an appointment to come to the hospital to talk with us (my whole family got together to get the information). After not showing up for 30 minutes we called and they told us they didnt have an appointment with us. If they are NOT capable of showing up for an appointment, I am afraid that their keepers won't show up either!!! NOT TRUSTWORTHY!!!
We were in the house recently with my I’ll father in law when two carers from Home instead showed up. They were supposed to do do some light cleaning. They were so rude to not just him but us too. One of the ladies kept insisting to speak to me and ignoring my father in law who owns the house and is perfectly able to speak for himself. They wrote on the log that they were there for 45 minutes when they were only there for max 20 and hadn’t even cleaned the counters down or swept the floors properly which were the only two things they were actually supposed to do. We know longer use the service and I’d hate to think how they speak to people when there is no family around.
Horrendously Rude company. I have never in my life experienced the discrimination and harassment i received from the owner of this company. Currently taking legal action
Despite having an excellent experience with HomeInstead Chester for my elderly mother, we had to use a different franchise as she moved into Wales. We used HomeInstead (the North Wales branch) for a very short time as she fell within a week and ended up in hospital.
I found this franchise annoyingly greedy with poor communication with family. If you are using this company PLEASE read the small print in your contract as not all franchise contracts will be the same. Despite knowing my mother was in hospital and my keeping them fully informed they still insisted on charging her for full fees for the time she remained in hospital. We were told we should be grateful that they had made the ‘generous’ offer of not charging for the full month and only 3 weeks! Full payment for doing absolutely nothing. Interestingly if we had remained with Chester they would have only charged for 24 hours. I naively thought both contracts would be very similar, how wrong I was. Additionally the North Wales branch then wanted to charge 60% of fees just to keep my mother’s care slots! I’m appalled at the greed of this company and was shocked that the two franchises worked so differently. READ THE SMALL PRINT if you use Hominstead North Wales.
I’ve been having problems with your Stirling Branch.
I’ve been having problems with your carer namely William Dunsmore. He cares for my neighbour in the flat below me. While talking to my neighbours last year I overheard him saying he was going to get two thugs to come in during the night and do me in in my property. I called in the Police but they didn’t take it any further. I complained to the manager at Stirling Branch namely Zoe Airley & Nothing was done. So there protecting one another’s back. In fact when I went to see Miss Airley in Stirling as she never once got back to me after my complaint against Mr William Dunsmore she complained to my housing association that I had blocked her staff in there premises and they couldn’t get out like a hostage situation. I mean I went there on my Motorcycle. Total Lies! As well as that she also accused me of Blocking in another carers car at my flat. Lies Again and no photographic proof to back it up either. I’m now getting problems Again with the same William Dunsmore. If I didn’t have my phone in my hand videoing the other day after another confrontation with him I believe I would have been assaulted. I hope someone could eventually get back to me regarding this situation further up the chain and preferably Not from Stirling Branch I would appreciate it. It’s like the Lunatics have taken over the Asylum in Stirling Branch. I asked this guy called Matt when I phoned what his Surname was for a reference and he Refused to give me it. Very strange.
Aylesbury Home Instead. Carers are very good and gave mother in law great help. Admin staff and owners are a different breed. Ambiguous application of contract terms, zero sympathy when she had to go into a care home. Fundamentally a money greedy operation with no sympathy.
In-home staff are all very kind and patient. However, the overall business management is extremely poor. My father is currently in hospice care, and the office staff expressed no empathy when we tried to cancel future in-home visits. I understand that there are policies in place, however the complete callousness ("Well you will still be charged - it's in your contract!") is absolutely disgusting. Zero compassion - shame on you.
Home Instead in Trumbull treats their employees like dirt. They allow the clients and clients family members to abuse the caregivers for long periods of time. When you request repeatedly to be removed they hang up on you, gaslight you, and then terminate you for going above and beyond with your job duties. They do not protect you and stand in your corner. Being proactive, thorough, practicing cleanliness is frowned upon. Basically show up to your shift and don’t lift a finger for $16hr and let the proactive caregiver take being put down by the office and clients everyday for hours nonstop. Find a better more sympathetic and protective company to work for.
Find A Company That Actually CaresOnce upon a time Home Instead Senior…
Once upon a time Home Instead Senior Care was a good company that looked after both their workers (each branch was franchised) and the clients. Now that Honor (a tech company) bought Home Instead, I have both personally experienced and witnessed a huge decline in the care and attention needed from a company in charge of senior citizens. As a caregiver, you will be earning less than half of what the company charges the clients. As a client, your bill will be inaccurate almost one hundred percent of the time and never be able to reach anyone when you call because everyone is “in a meeting”. This company is a sad little shadow of what it used to be before Honor took over. Go elsewhere!
I was working as a caregiver in Iowa CIty and I thought that it was a good company to work with until I witnessed some things that weren't so good. First of all, I ended up getting sick with the stomach flu and today, June 26, 2024, I had to take my son into the hospital for the same thing. The manager, Becky, decided to fire me through the email that she sent me and then later decided to call me "to see if I had gotten the email." She likes to gaslight people due to having issues in her past so she thinks it's okay to do it to other people. The secretary, Theresa, likes to talk bad about the clients behind their backs. So I had an issue with a client the other day and couldn't figure out with to do and Theresa told me that the clients "likes to complain about anything and everything." I would be very careful around these two people and I would document everything as well as take pictures.
A little heads up, what you can expect, from Home instead, if you go for an interview with them.
This was the Norfolk/Cambridge branch, in the UK.
So, yesterday I had an online interview with Home Instead, and I thought it went fine, but obviously not, as I didn't get the job.
The young man, said that at the end of the day, he would contact me, he didn't. I had to chase up an answer today.
It is what it is, not getting the job, that one has applied for, but the reasons given were so completely untrue and unfair. But that just shows, that if a company is behaving like that, then it is of course, best not to work for them.
The reasons they gave me was, that I didn't show interest in the work...I was shocked to hear that, as I most definitely showed great interest, in working with the elderly clients. I kept on asking questions, whether it was ok, to do gardening with the clients, and cooking, baking, painting, arts and crafts etc.
I also asked for advice, in how to deal with challenging situations, if they should arise.
So, I did ask many questions about different scenarios, and also asked if I could do certain activities with them, such as gardening, baking, etc.
If that is not showing interest, and involvement in the job, I don't know what is.
Then they also mentioned, that being dressed in a hoodie, was not considered appropriate and unprofessional...Now this also shocked me, as my hoodie was down, it was obviously NOT over my head, it was down, so my whole head was visible, of course.
I was wearing a clean hoodie, casual relaxed clothing. For this line of work, I would have thought, that this was accepted, as you are to spend, a lot of time, with the elderly client in their homes, so being in comfortable clothing, is a must.
This is not a front of house position, in a corporate business, or in a Hotel. This is looking after elderly clients in their homes, for two weeks at a time, so relaxed clothing should definitely be accepted.
But clearly it is not.
Another reason, was that I didn't have a fixed address...also not correct. I live in between my caravan, and my art workshop at the moment, while I am looking for a house. However, I have a postal address, where they can reach me, and most importantly, via my phone obviously.
I will anyway, be away for two weeks at a time, with the client, so those reasons, are completely unfounded.
The only thing, that was close to resembling any truth, was that I didn't know much, about the company, other than it takes care, of elderly people.
I find this to be so irrelevant, whether you know the whole Wikipedia, about the company, when it was created, every single detail, etc.
They work with elderly people, provide in-house services for them for two weeks at a time, that involving, cooking, gardening, walks in the park, shopping, etc. that should be enough to mention that, and I did.
You may know, all the bio about the company, but still not be a good carer, that doesn't ensure, that you are good at your job. It is about being good with people, and I am.
it is some weird criteria, and very robotic, the way they judge, whether you are suitable for the position or not.
In this case, the reasons, they gave me, about why, I didn't get the job, was also very untrue and unfounded.
It seems like they are very incompetent rigid and soulless, no passion for engagement with people, nor do they seem to have any skill, in hiring people.
They seemed more interested in the job candidates, knowledge of the company logistics, and how they are dressed, rather than if the job candidate is a warm, caring person, who really would be good as a carer.
Their reviews speak for themselves, they have 63% one-star reviews and less than 30%, five-star reviews, and that is from both relatives of the clients and people who have worked for them, or been in the onboarding process.
Cold and uncaring people. Would definitely NOT recommend Home instead.
So now you know, what you can expect, from having an interview with Home instead.
Karina
I went for an interview in the cork south office, did the interview, completed all training, I had holidays booked ever before the job which I explained, they wanted me to come in and sign contracts which I agreed got a call from the manager, she was closing my application, I was treated so bad, avoid this office
Home Instead Senior Care is a leading provider of in-home senior care services, dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. The company offers a range of services designed to meet the unique needs of seniors, including mobility assistance, everyday task support, and specialized memory care. With a focus on personalized care, Home Instead works closely with families to ensure that their loved ones receive compassionate and attentive support.
Targeting families seeking reliable and professional care for elderly relatives, Home Instead Senior Care emphasizes the importance of a caring approach in its services. By matching clients with local offices, the company facilitates tailored care solutions that address individual needs and preferences, ensuring that seniors can age safely and comfortably at home.
