still no delivery after 10 days
still no delivery after 10 days. got sent the feedback form but still no actual item,... its now 0 days late. and trying to get hold of anyone..

HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
still no delivery after 10 days. got sent the feedback form but still no actual item,... its now 0 days late. and trying to get hold of anyone..
Terrible service. I have ordered a product with delivery available on May 23rd but was not given any option to pick a date or time. I phoned twice. The first time I was put through to a department that had clearly gone home. Today, I was kept on hold for an hour before being cut off. In fairness, the response to my complaint and snotty Trustilot review was very good and the situation has now been rectified. I have now modified my rating and review to take this into account.
Dreadful service!! Made an online booking on a Friday morning which was then cancelled Friday afternoon. Called local store who informed me that online booking would have to be cancelled, refunded and rebooked and paid for again over the phone plus £150 holding deposit. Paid and received item following day. Had item ready for collection following Monday as agreed, no one showed up to collect. Get two further emails informing me that I will have to be pay extra due to the item not being collected! Called local store and spoke to very apathetic staff member who simply said 'ignore the emails, we will collet tomorrow' Tuesday comes and goes and no collection, as does Wednesday. Thursday I realise still no refund for online booking so now paid twice plus the £150 holding deposit. Local store call and say no one was available at our location for the pick up despite it being open and staffed from 7:30 - 5:30 daily. Now having been on hold for over 30 mins to speak to someone to try to lodge complaint. DISGRACEFUL SERVICE!! Will never use again!
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Absolutely satisfied with the purchase
Awful customer service, no updates, delays and poor communication. Phone calls not returned, formal complaint not responded to and total lack of and miscommunication. Order was cancelled last week due to lack of faith in HSS and their staff, assured I would be refunded and it would be actioned last Thursday, still no refund but order arrived today with no notice or communication prior to arrival. If this is excellent customer service I must have got the wrong definition from the dictionary.
All the parts for the jet wash were not there and I had to travel across Liverpool to pick up the part. The same thing happed last year too. There was no breaker! I left my house at 8:15 am and was back for 10:15! The HSS shop is only 15 mins from my house. I was then promised d a discount but was charged the full amount. I still haven’t received my £50 deposit.
Great product great price great service
Item not delivered, still waiting on a reply to my email enquiry
I got sent the feed back form They still have not delivered the item 10 days after the delivery date. Trying to contact anyone to see where the delivery is expected is impossible. Wish I had never placed the order !!
Ordered with HSS , delivered by Selco. Driver was very professional, was surprised to see a women but she was very good at her job, placed the item where was easiest for me. Very happy to use the companies again. 110% happy all round .
Good Quality good service and best price highly recommended.
I've been using HSS for years mainly hire of tools and large equipment diggers ect.recently I've got a fair amount of wood from HSS it's good quality no smashed edges or broken corners as always my orders were handled professionally and I was kept up to date with the delivery I shall continue to use HSS for all my timber and hire equipment always.im really happy with the service definitely a leader in the hirer trade.
I recently purchased two bags of hallstone blended topsoil. I placed my order online which was a very easy process. I received an email with a delivery date and my topsoil was delivered as informed. The topsoil was of top quality to top dress my lawn. It had very little stones and I was delighted with it. I highly recommend and will order again.
Convenient and cost effective - the driver/customer service was exceptional.
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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