Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.9	1,000	100%	-0.7	● Low

3.9 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.4▼ 0.7
12-month avg: 3.9
All-time: 3.9
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
HSS ProServiceThis company	3.9 out of 5 (good)	100 out of 100	3.6 out of 5 (good)	3.5 out of 5 (good)	3.4 out of 5 (fair)	—	1,000
Trolha	4.6 out of 5 (good)	100 out of 100	—	—	—	—	35
Line Marker Paint	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	5.0 out of 5 (good)	—	25
Covers Timber & Builders Merchants	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Builders Emporium	4.8 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.8 out of 5 (good)	4.8 out of 5 (good)	—	217

Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).

Alex Topliceanu

1 review

May 20, 2025

Avoid! Misinformation, Unfair Charges & NO RESPONSE to Formal Complaint

I am beyond disappointed with HSS Hire and urge others to be extremely cautious. We have been subjected to unfair charges, blatant misinformation from staff, and now a complete failure to respond to a formal complaint regarding contract W-T7WMTHDG. The core issue is an unfair additional charge of £83.31. This arose because on Friday, 11th April 2025, at 1:36 PM, I was explicitly told by an HSS operator that our equipment collection reschedule was confirmed AND that this would be completely free of charge. Had I not been given this false assurance, I would have made alternative arrangements (e.g., with a neighbour) for the original collection date of 12th April, as we were going on holiday. Predictably, relying on HSS, the collection was NOT rescheduled and failed. Upon our return: Another HSS representative admitted his colleague gave incorrect information and "needs to be retrained." Despite this, HSS refused to collect their equipment unless we paid the £83.31 for an extended hire, threatening further charges if we didn't. We were forced to pay. Our attempts to resolve this have been met with a shocking level of incompetence and evasion: My online HSS account was deleted. Multiple emails to various HSS addresses (including to onlinesupport, operations, onecallfinance) have been ignored. Phone calls have been abruptly cut off (May 7th during ID, May 8th after transfer). Live chats on May 8th repeatedly went offline when I reached the front of the queue. Following these issues, I sent a formal complaint email on Thursday, 8th May 2025, detailing all these points and requesting a refund within 14 days. It is now Tuesday, 20th May 2025, and we have received NO ACKNOWLEDGEMENT OR RESPONSE WHATSOEVER to this formal complaint. This entire experience has been stressful and a complete waste of our time. The lack of accountability and basic customer service is appalling. We expect a full refund of the £83.31 that was charged due to HSS's errors and a formal apology for the unacceptable service. Avoid HSS Hire if you value your time, money, and sanity. We will be escalating this to the Hire Association Europe.

Report

Month	Average	Reviews
Feb 25	4.3	18
Mar 25	4.2	334
Apr 25	4.0	322
May 25	3.2	161
Jun 25	3.5	113
Jul 25	3.6	52

HSS ProService reviews & trust report

HSS ProService has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 301 positive reviews

Top complaintsof 170 negative reviews

How it compares

Reviews

Customer reviews (1,000)

I have not received my order

Timely delivery

Great customer service

😡😡😡😡

Alternatives to HSS ProService

Trolha

Line Marker Paint

Covers Timber & Builders Merchants

Builders Emporium

GPH Builders Merchants Ltd

MK Handyman London

The CrowdTrust Experience⭐

Found everything I was looking for at a…

Excellent services as always

Good service

Great service

They take your deposit straight away…

Abysmal customer service

First class service from the paisley…

I had a great experience when I hired a…

Carpet cleaner

Try here first

Overall experience

Good service and easy pick up!

absolutely amazing service thank you

Even though I booked a collection time…

Avoid! Misinformation, Unfair Charges & NO RESPONSE to Formal Complaint

They didn't refund for unused sandpaer and dust bags as promised. The equipment was what i asked for and…

About HSS ProService

You Might Also Be Interested In

Home Services

ENGIE Home Services

Prime Property Management

Home & Garden

Fantastic Services

Home Store + More

Utilities

Origin Energy

Wessex Water