Great Service
Great service. Clear stock availability and easy online ordering. Very competitive pricing. Prompt and reliable delivery (Thank-you, great help).

HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Great service. Clear stock availability and easy online ordering. Very competitive pricing. Prompt and reliable delivery (Thank-you, great help).
The staff member at the Bexley store was very helpful and informative. He provided exactly what I needed for my garden fencing project, which was especially valuable since it was my first time hiring equipment for this type of work. I rented a breaker, and it made a huge difference—completing the job would have been much harder without it. Thanks!
Great service
Only delivered one of the two bags ordered and then ignored my follow up emails.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Price& delivery Excellent service and quality product
Ian was amazing and supported me with the hire of an angle grinder and blades. He also carried them to the car for me as the power pack was too heavy for me to carry. I was given two blades and was surprised on my return to be refunded for the more expensive blade which I didn’t use and charged the lesser price for the other blade which I needed. Thank you Ian at the Ruxley Roundabout, Sidcup, Kent branch,your a gem to the company as your polite, professional and very knowledgeable. 10 out of 10! I will definitely hire from them again.
Breaker available as requested. Great customer service. Good quality equipment. Found the whole hiring experience painless
Awful communication essentially a broker long wait for deposit to be returned- still waiting. Been on hold for numerous hours was told by a customer service agent eventually that after 14 days they would put through my request for a deposit and that it should be with me still not heard a thing still no deposit even though the machine was returned in perfect condition and signed off by the driver This company is merely keeping deposits illegally under the UK trading Standard distance selling law I will be contacting trading standards. Ordered a piece of equipment and the safety set The machine itself was delivered and was great- the safety equipment was never delivered. We got a call the next day from derby asking to deliver it- the equipment had already been returned as was a 24 hour hire. Here lies the problem when booking via this website they are essentially outsourcing the work- we still haven’t had our deposit back. Yet we keep Getting calls to open a business account With them- we shall be not be doing this as no one is answering the phone or helping in any way. In future we shall simply book equipment direct with the supplier.
Fast delivery and great service from start to finish
Ordered an edge sander, which arrived at 10am WITHOUT THE DUSTBAGS I had ordered and paid for. Rang multiple times after 3 phones calls and at least 90 mins on hold in total was told my bags would arrive around 5pm. Bags arrived just after 5pm so I managed to use the sander for a total of 80 minutes before I had to stop due to having a newborn and my neighbours having a newborn. 9am next morning knock on the door “I’m here for your sander” rang to complain and was told I would be refunded minus £10 hire charge. Only ever got my security deposit back. £60 for 80 minutes use. Safe to say I felt ripped off
Promised delivery, confirmed by email, before 10am. Arrived after 5pm through third party provider Selco. Phoned twice to chase and eventually had to stand down the landscape team due to late arrival of delivery. x2 of 3 bark mulch bags were substituted for own brand. Overall a very disappointing experience, will think twice before using HSS again…
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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