HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
My order got cancelled so many times and even at very short notice that I asked to cancel my order, I was contacted by the Bristol depot manager who said that he was happy to refund my order and as compensation he would still deliver my order the following week which was very generous, I have emailed twice but still haven’t received my refund, very poor service
Friendly, fast, reliale and most importantly no hidden costs. Would recommend and use again.
Didn't expect to find want I needed on HSS Pro, but I did, and the price and delivery was loads better than the other well known sheds. Wouldn't hesitate to recommend or use again now I know they sell stuff!
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Ordered MDF on 3rd April informed would arrive on 7th then 8th fine, no board arrived. Emailed 9th no response Emailed 14th no response made 2 later phone calls phone rang for 1 hour 15 minutes no answer I went to B&Q and bought a board. On the 16th Selco driver rang couldn't deliver that day broken van it came on the 17th now I have 2 boards what a fuss never again
Good price for quality top soil. The guy who delivered it was very helpful, called shortly before arriving and then placed it exactly where I asked. He was in full PPE which good to see and very courteous.
The machine was late arriving on the day of use but the manager at the Barnsley branch made sure that we got it as soon as possible by having it delivered to us directly. Which was brilliant, we were kept informed and were able to complete the task on the day. The deposits was refunded promptly.
2 days before the delivery of a lawn scarifier which was due on a Friday I received an email telling me it would be delivered on the Monday. I gave them 3 weeks notice but they only gave their supplier a few days notice. And I've still not received my deposit back after waiting 2 weeks.Appallng service
Wrong item delivered had to send back. Sent 1 railway sleeper when ordered a 450L bulk bag of top soil. Then took 2 days to sort out and resend what I ordered. Told I need to use option 2 when ringing. No one answers the phone, 25 mins just ringing. Chose Option 1 to place new order explained situation. They transferred me to the number no one answers. Rang about 7 times in total, absolute shambles. Cherry on the cake was they ordered it from Selco who couldn't organise the appropriate vehicle to drop a bulk bag off. Sent smaller individual bags in a courier van. Ordered a bulk bag didn't receive what I ordered, the individual bags made the job harder.
This was the first time we had hired from HSS and the girst time I had used a carpet cleaner. The pick up process and leaving were very easy and quick.the machine was easy to use and cleaned the carpets if my Biwls Club clubhouse very well.
Excellent service, quick delivery
Easy to order. Price reasonable. Nice to receive phone call, informing delivery would be with me in 10 minutes. Well presented receipts. Surprise to see you deliver materials. Always looked on you as a hire Company.
We hired a floor sander and it broke halfway through the job. Contacted HSS who said that they would refund and we could rebook - which would be fine, these things happen, though of course means that the job will take twice as long. It took HSS two weeks to collect the defective sander, and then a further two weeks of back-and-forth communication before they said that they would not be offering a refund after all. We will be hiring a sander from a different company to complete the job, which will ultimately end up costing us twice the price and twice the time. Avoid at all costs. Edit: HSS said in the reply below that they would be in touch - they did not get in touch (7 days later). Edit in the interests of fairness: HSS later fully refunded the hire cost.
They had the product I wanted at a very competitive price and it was delivered free within 2 days. No problem
Good price, good delivery friendly service what else could you ask for?
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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