Perfect
Perfect, proper fast deliveries, drivers polite and followed instructions, all items as described, really pleased, thank you

HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Perfect, proper fast deliveries, drivers polite and followed instructions, all items as described, really pleased, thank you
I booked a portable a/c online and then to pick it up as quoted. Got to the HSS depot and was told that they didn’t have any a/c units and that this often happened with online orders. Very boring!
Book via your local store, not online! If booking online, they don't respond to emails, there is no phone number to contact, they don't let you know which store is delivering from in the email confirmations. Delivery driver was terrible, damaged our gate and I got extra invoices for delayed collection but it was their fault it wasn't collected. I replied to emails, but no response. Then they continued to chase for extra payment. Local store says I have to speak to credit control at HSS Pro but there's no phone number!
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Easy ordering. I had to change the delivery date but this was no problem. Excellent customer service.
Very competitive price . However found it difficult to log in to my account to place order. Although delivery date confirmed on placing order no time window provided hence 3 star.
I have never used this company but I shall do in the future. Easy website, great delivery service and the price was very good
The product was delivered nice and early with a very helpful driver and I had no problems with the equipment. There was a lot of confusion when I tried to extend the booking. I was sent a link to add my CVV number from my card which rejected the payment. I called my bank and they said HSS had rejected it. I called HSS and they told me to call my bank. The error message said present your ID at the local branch, which the person on the phone said I need to do, clearly this was wrong. After being given the wrong phone number by the national helpline line I was then given a premium rate number to call. Basically the people on the phone don’t know. I had paid on Apple Pay originally so when the link was asking for my CVV number it that wasn’t on my account. I managed to work it out and pay the extended period on Apple Pay.
Great service. Ordered on line and found their products were a reasonable price then most places. Also free delivery on all items. Well use again
Really good delivery time and excellent price.
On my current project I’ve been using HSS for my high level access needs. The on site manager John has been great. He is very polite and friendly, also strives to get you the best and quickest service he can and take all the hassle out of hiring. He also has a wealth of knowledge about tools and equipment. All round 5* service from John.
Excellent service
Been using these guys for years now, always my first point of a call for any access equipment.
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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