Beautiful gallery at the downtown…
Beautiful gallery at the downtown Albuquerque location. Dining excellent. Superb design and quality.

Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
Hyatt Hotels receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding their stays. Reviewers frequently mention issues with room quality, including cleanliness and maintenance problems, which detracts from their overall experience.
Staff attitude is another common complaint, as many guests report cold or rude interactions, particularly during check-in. While some customers appreciate the service and comfort of certain locations, these positives are overshadowed by the overwhelming number of negative experiences. Additionally, issues with booking processes and unexpected fees further frustrate guests. Although a few reviews highlight excellent service and enjoyable meals, the majority sentiment leans heavily toward disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 238 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 7 |
| Sep 24 | 1.0 | 7 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | 2.1 | 7 |
| Feb 25 | 2.5 | 4 |
| Mar 25 | 2.0 | 5 |
| Apr 25 | 3.0 | 4 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 238 most recent reviews.
“J'ai reservé un hotel en Grece , et je n'arrivais pas a avoir toutes les informations , j'ai appelé le service client...”
“They then manually changed the first booking to 2 rooms and their customer service are refusing to re-imburse me for...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | +36% | 238 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hyatt Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
238 reviews of Hyatt Hotels. Filter by what matters to you.
Beautiful gallery at the downtown Albuquerque location. Dining excellent. Superb design and quality.
My stay at Grand Hyatt Doha has been ruined by the fact that reception called my wife at 7:30 in the morning to ask for money. They called her 4 times in a row because she was still asleep. The reason was that I did breakfast at 7:00. The cost of the breakfast broke the room credit limit but I couldn't know. For the money that I paid is not even imagine that something like that happens.
Hyatt Place Cobb Galleria, located at 2876 Spring Hill Prkwy SE Smyrna GA has a serious MOLD ISSUE! The old air-conditioning units, that clearly need replacing, blow out tepid air smelling of mold. The whole room reeked of a mold or mildew smell. Oddly, this hotel has a suspiciously high number of reviews that rate it as "excellent," which seems extremely suspicious. Priceline rating as of 11/26/17 is 8.8/10 which is truly ridiculous! Even if it were in pristine condition it would only merit barely an 8 because it is very basic. Maybe the management is leaving overly-generous reviews because there is certainly nothing special about this very bland and forgettable hotel: the only thing I remember is the dated, dirty carpets and the terrible smell of mold that permeated the room and also the halls. Oddly, the front reception area of the hotel does look nice and well-maintained, but everywhere else the property is very unpleasant.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
Thank you for the great service at the Hyatt place charleston airport and convention center. My group stayed there 7/27/2017 to 7/30/2017. Very pleased
DON'T TRUST HYATT'S RATE GUARANTEE. I booked 2 rooms on the Hyatt Regency website, which has a rate guarantee that they offer the lowest price on the web (and promises to honour the lower advertised price and a credit worth an additional 20% of the difference in price). I found a better room for the same hotel (at the same hotel) at another hotel booking site and filed a claim with Hyatt Regency. Hyatt first gave me the run around and then, after 3 emails, said the room on the other website wasn't exactly the same as the one I reserved with them (IT WAS A BETTER ROOM!!!). DON'T BELIEVE THE RATE GUARANTEE AT HYATT REGENCY.
Booked and paid for 14 days for a new job relocation. Thought the Hyatt chain would give me a non stressful environment, as starting a new job, b eing in a new city, was enough stress. Not so. Unfriendly staff, unhelpful staff and horrible management. No one returns your calls (assistant manager, and Gabriel Perez (manager). Charged on my cc an additional $294.61 no explanation, no responses to my calls. Never available in person. Would think they'd appreciate a long term guaranteed customer....guess not.
This rating is strictly only for HYATT USA. I emailed them 2 weeks ago concerning money they are still holding on my credit card despite having paid completely for my stay (help for almost a month now!). I also needed to complain about their rude staff member who fobbed me off on the phone when i wanted him to help me wit my issues (Hyatt Chesapeake). I am shocked that I NEVER got a reply or even an acknowledgement to my email. Very rude, unprofessional and not and a good look to a big chain like Hyatt. Hyatt Europe were nice and helpful on the phone, but understandably could not assist me further on the phone since the issue is with Hyatt USA. I also emailed them my credit card statement to help with the issue at hand, so it has made me quite uneasy that I did not get so much of acknowledgement of my email back. My email was to the CONSUMERAFFAIRS Hyatt email address. Simply because of this I wI'll never give Hyatt my money/ custom ever again, they have left a bad taste in my mouth.
We reached out to Hyatt Place in Lone Tree for a family reunion next month. They were very friendly and accommodating and the hotel looks great!
I love this hotel chain , i moved from the USA to Spain to work as a pro football agent and spent an incredible 3 months living in a Junior suite on the 24th floor of the Hyatt in Barcelona . Fabulous staff , excellent sports club and just the right amount of attention made this hotel almost impossible to leave .Highly recommended .
This has to be one of the finest hotels in Chennai. The accommodation is excellent - each room I have stayed in (several times now) has been well presented, large and very comfortable. The 4 restaurants (Indian, Japanese, Chinese and Italian) are of high quality and individual in their presentation. The quality of the hotel staff is of the highest order and I would certainly recommend the 9th floor Regency Club. All in all a memorable establishment and excellent value for money. Nothing else to add...................
The Hyatt Place in Lansing, MI was where I booked a 2 night stay for myself and my pregnant daughter who accompanied me as a mom/daughter get away/business trip. Great location, on the grounds of the mall, and LOTS of restaurant choices. The staff was fantastic, the amenities were great, the room and lounging area perfect. Could not have asked for a better stay. Only down side was the pool was a little too chilly to get in, and there was no hot tub, but that was it!! Would recommend it to anyone staying in Lansing!
I recently stayed at the Grand Hyatt in Downtown Seattle for a couple of days for business. The ext ire experience was outstanding. I had made some changes in my itinerary, so I showed up at 1:00 am to check in. I was tired and grouchy, by the person who checked me in named David was courteous, professional and was able to turn my bad attitude around. Throughout my stay, everyone on staff, from the valets to front desk to room service and housekeeping were friendly and all offered their assistance and asked if there was anything else I requires. The room was clean and had a large bathroom with all the amenities. The only thing to be aware of is the valet parking fees are steep at $45 per day. The valet did inform me that there is a nearby parking lot that charges $30 per day.
The Hyatt Regency Lexington is my favorite place to stay whenever I'm in town. The hotel is connected to a beautiful convention center with shops and restaurants and also connected to Rupp Arena, where Kentucky plays basketball. It's the perfect place to be if you're in town for a basketball game or planning on going to the horse races.
I recently went on vacation in Savannah, GA and stayed at the new Andaz Savannah. It couldn't be in a better location. The hotel is on the corner of Ellis Square, right in the heart of the historic district. It's also only a block away from River Road. The staff was friendly and helpful to tourists like me and the modern design was really cool. I'm definitely staying here again!
For me, Hyatt Regency Waikiki Resort in Honolulu is the best. I love their location, it's along Kalakaua Ave, a street like the 5th Avenue of New York, where almost all the famous brand stores are there., like Hermes, Chanel, Louis Vuitton, Bally, etc. And the other side of the hotel is just across the beach, where you can have surfing lessons, or just simply paddle and swim. The Regency Club is very comfortable and clean, they serve breakfast and afternoon snacks. The balcony is facing the beach. And they have 2 computers with printer free for use. The Japengo Japanese Restaurant is open only for dinner, and they serve really good food. The best for me is the Emperor's Steak. Although the rooms are quite old, they are very spacious and clean. The hotel staffs are 100% friendly and will go out of their way to help.
Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
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