Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging.
The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
Hyatt Hotels receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding their stays. Reviewers frequently mention issues with room quality, including cleanliness and maintenance problems, which detracts from their overall experience.
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Staff attitude is another common complaint, as many guests report cold or rude interactions, particularly during check-in. While some customers appreciate the service and comfort of certain locations, these positives are overshadowed by the overwhelming number of negative experiences. Additionally, issues with booking processes and unexpected fees further frustrate guests. Although a few reviews highlight excellent service and enjoyable meals, the majority sentiment leans heavily toward disappointment.
This company is the most unprofessional hotel company I have ever visited. Although our booking confirmation stated the Hyatt Place Dallas/North Arlington/Grand Prairie provides breakfast, they failed to do so yet this change was not reflected in our balance (see photo attached). When we arrived to the property garbage was literally overflowing at the front door leading to the check in desk. We arrived to our room and things did not get any better. The refrigerator didn’t work, there were no linens available for the pull out couch, the phone on the room didn’t work, and the a/c only (barely)worked when you put the “fan on” option. It was so miserably hot, one of my children with eczema had a flare up. I asked the front desk staff if we could move rooms, they did not honor this request. Around 1217 a.m. the toilet in the room overflowed and poured urine and feces all over the bathroom floor and bled onto the carpet. The manager arrived at our door with a bucket and plunger and stated “he was the only one on staff and needed to get back to the front desk.” He acted as if Hepatitis isn’t a thing and like we were certified plumbers or employees of Hyatt. I immediately called customer service. George called the manager to have him move our rooms. It took him 3+ calls to get the ma shart and he asked if I could walk downstairs to “see if he was there” 😳. This could’ve been avoided as I requested to move rooms due to all of our other complaints hours before and obviously they had rooms available. The next room we arrived in reeked of a mildew odor. The next day we checked out and were told we’d be contacted by the general manager... over 192 hours later that did not happen. I followed up today and because I booked through T-Mobile and not Hyatt directly, I will not receive a refund! In short, RUN do not walk away from doing business with this sketchy organization.
The Hyatt Hires Violent Ex-Con's to Watch Over It's Guest as They SLEEP !
People Like ME, a 4 time Convicted Violent Psychopath That They "VETTED & HIRED" to Run a Hyatt at Night For 41 Months & With Keys to EVERYTHING !!!
Want to learn more ? Then Contact Me for the Whole TRUTH at ; 775-283-8019
DON'T TRUST THE HYATT WITH THE SAFETY OR YOU OR YOUR FAMILY ...Stay Safe
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My family and I stayed at Hyatt on Mac Davis Lane in Lubbock Texas for one night 9/12/20 and one night 9/18. We’ve stayed here in the past, several times because they are dog friendly.
This place has definitely gone down hill since we stayed here last: 3/2020. So maybe it’s the pandemic.
1 person staff for entire hotel. Young and overwhelmed. Our shower didn’t drain but some had it worse. One lady stayed at counter forever awaiting a call from manager about her toilet not working. She was told to use downstairs bathroom. I personally stood at front desk with several others just needing a fork. A simple “ I’ll be right with you or what do you need” would have been nice. Most people just walked away. My family and I have decided to NEVER stay there again.
I visited HYATT PLACE CITY VIEW... IN FT WORTH TEXAS. I went to booking.com to reserve room for 1 night.
Hotel stay was only for a weekend stay getaway. I honestly had a fantastic time loved the location and they layout of the room. I was very pleased with the service as we arrived and checked in. All the way to checking out until I noticed we had a suspicious CHARGE on our receipt for movies services. Let me start off by saying that there's NO WAY POSSIBLE for that charge because we checked in put our stuff away and headed to MAIN EVENT til 8:30pm from the time we checked in after 3pm. As soon as we got back all my children took showers are brushed their teeth then played with their prizes for a bit then off to bed. My husband and I did same. We watched channel 7 news.... Which was on regular TV. So I don't know how there could even be a charge of $26.99 when I called back up there to speak with someone about it. I was told that there's nothing they can do it's built into the room package. I'm soooooo UPSET. THIS WAS SUPPOSE TO BE A FUN LABOR DAY WEEKEND. I called and asked to speak to manager and was told they would call me back but NOTHING. CAN SOMEONE PLEASE REMOVE THIS CHARGE.
Problems at Hyatt Lynchburg, Jacksonville and Greenville. Good thing there's a couch in room beds all sprayed with toxic chemicals. Jacksonville....tampered with suitcase and food tampering. Maid?
A very disturbing situation took place at the Tulsa Hyatt Regency Hotel a few days ago. I was visiting my mom in Oklahoma when a big storm blew part of the roof off their house. We needed to find a place to stay until the damage was repaired and my dad (who is currently based in California) booked a room for us at the Hyatt Regency in Tulsa. We didn’t know how many days we would need there, so he was booking one night at a time. We had already been there two nights and extended for a third night on the day that the following events occurred.
On the third day, in the morning, my dad booked the room again. He confirmed with us that we had an additional night there. My mom went to the house to meet with contractors so I was in the hotel room alone. I may have usually gone with her, but I had a Zoom meeting scheduled with my regional boss. I was near the end of our meeting when I received a call on the hotel telephone. I answered and was asked what my name was and said Graham Patterson. I was told I wasn't listed on the room, and I said, ohhh, then it is probably my Dad or Mom, both of whose last names are Patterson, who were on the reservation. The guy on the phone, who I would later discover was Brian, told me that I needed to come down immediately because I was not allowed to be in the hotel. I told him we had been guests for two nights already, and that I just needed to finish a 5-10 minute call with my boss and would then come down to figure it out. He said if I didn't come down immediately he would send security to bring me down. I was kind of in shock but said OK, and got back on the Zoom call in order to wrap it up. Before I knew it there was a knock on the door and it was a security guard who said I needed to leave the room and come with him immediately. I told him I was on the phone with my work, but he said I needed to go right away. I quickly said goodbye to my boss and started recording what was happening because this all seemed so insane and unnecessary.
I followed the security guard down to the registration desk and on the way asked his name, which he refused to provide. When we got to the registration desk, Brian saw that I was recording and said that if I didn't stop he would call the cops and report that I was trespassing. As an aside, I would also like to note that he wasn't wearing a mask - but that is the least of my worries. He picked up the phone and dialed, at which point I said, ok, I will stop filming. I stopped filming and put my phone down, but he stayed on the phone and I told him again that I had stopped recording, which is what he asked me to do, and he said he didn't care that I was still trespassing. I repeated that I had been a guest for two nights and that the reservation was in my parent's name, and that they could easily be contacted to figure it out and he said he didn't care and stayed on the phone. I said I would be reporting this to the Hyatt Corporate and he finally put the phone down and said he had to help another person and I needed to wait.
I was waiting for a few minutes, during which time I discreetly began recording audio. At some point a woman who was at the front desk said she could help me. I was explaining to her what happened and said that I would be reporting Brian to Hyatt Corporate because he acted so unprofessionally at which point he said "I could give a $%^&" - all of this is on the recording. I questioned whether that was considered good customer service and asked him to repeat what he said, at which point he flipped me off while smiling and walking backwards to a back room. I called my dad three times and he didn’t pick up. I explained again that he was in California and probably at work still. I called my mom and she answered. I explained what had happened, and eventually the woman who was helping (Caroline) asked the security guard to escort me back to the room. My dad was eventually contacted and verified that I was staying there.
Grand Hyatt San Francisco
Stayed here in March 2018, were very accommodating and polite and when they found out we were getting married, bought champagne to our room.
The suite was on the 34th floor, it was fab with great views, TV and shower , dressing room /wardrobe area facilities.
Bar was nice, plenty of lifts so you were not waiting long and a 24 hour reception who dealt with anything we needed.
Overall a fab hotel which made our week really good (as well as getting married in San Fran) .
I’ve had a great experiences at The Hyatt in Downtown Tulsa. The only thing is if you use a third party booking company make sure you have a card with $30 available on it for parking, etc. Beautiful hotel, and the first people you talk to are the valets who go above and beyond with kindness. I highly recommend them.
Hyatt Regency in Sydney Australia Just under 10 days ago I posted my dissatisfaction with this hotel And guess what no response to my comments to date I suggest all travel agents need to distance themselves from this hotel outlet
Got scammed via a third party vendor Hyatt uses to fill rooms called Cancelon. Received room confirmation and day later received notice the rate was now not being honored due to Kentucky Derby date moved. Hotel refused to honor booking and blamed Cancelon. Sites like Cancelon and hotels.com are great when they fill rooms - but if something goes wrong, Hyatt washes their hands. Done with Hyatt hotels...
Hyatt Corporate absolutely refused to be reasonable, accountable or even present regarding my dire circumstances in New Orleans. HYATT REGENCY NEW ORLEANS (23 floors and 700 rooms) HAS NO MANAGER ON DUTY ON SUNDAY! You are forced to deal with unempowered underlings (who try their best despite a crappy situation) that cannot make a decision regarding customer satisfaction.
Hyatt Palm Springs do not stay there horrible hotel and dirty. Stayed last July wrote a review 8 months ago they are now just responding. They can not address or help unless I have my confirmation number or email they expect I would of kept after all this time. What a joke of customer service. Stay anywhere else.
Management not having customers best interest and not keep customers safe
I stay at the Hyatt place multiple times a month. I will honestly say that they don’t have the best interest of their customers. When I stayed last night my significant other physically assaulted me! I called 911 and locked myself in the hotel room to ensure I remained safe. The manager on duty saw my visiable bruises, bleeding under my eye, and heard the video of him physically assaulting me while I was on the phone with 911. I expressed to the manager that I felt safe In the room with the door locked so he couldn’t get to me while I waited on the police. The manager then said that I would have to LEAVE the room because it was in his name! Again, the video of him assaulting me has his face in it... but they WERE NOT CONCERNED ABOUT THR VICTIM OF A DOMESTIC VIOLENCE SITUATION! I Have NEVER been in a situation like this before and I honestly feared for my life! I explained this to the Manager on duty and the security guard, and NEITHER ONE OF THEM WOULD HEAR MY CRY FOR HELP!!!!! Instead they MADE ME LEAVE THE ROOM! I was then told to go downstairs, neither of them were beside me to ensure that my safety was a concern! INSTEAD THEY LEFT ME ALONE AND ALLOWED HIM TO COME DOWNSTAIRS AND TAUNT ME, YELL AT ME AND THEY DID NOTHING!!! I believe this is a very alarming situation where management should have PROPER TRAINING in regards to situations like this. I didn’t feel safe, nor protected and the manager and the security guard both made me feel like I wasn’t a victim..: nor were they concerned about my well being! I was absolutely shocked and broken hearted at the LACK of support and safety provided by the Hyatt Place! I called customer service and again was made to feel like I was the problem. They were only concerned about if I had made a police report. Yes, I filed a report.... that isn’t the issue at hang. The issue at hand is the Hyatt Place doesn’t take domestic violence seriously, they do not protect the victim whom is their paying customer and they allow the abuser to come back into close quarters with the victim! My bruises were evident, the blood on my face was very clear and I was left with other NO protection or help! It’s very sad and I will never stay at the Hyatt or hotels affiliated with the Hyatt again!
I LOVE the Hyatt brand, and have for over 20 years. Recently their customer-facing programs have taken a turn for the worse. First was the loyalty program. Went from a nice, easy to understand 3 tier program to a complicated 4 tier program with the worst name and branding you can imagine. I'm a 'globalist'... who wants to be a globalist?? What were they thinking? More recently I've noticed big changes to the mobile and website which have dramatically reduced it's simplicity for a frequent traveler like myself. Seems like they are trying an upsell and add more confusion through the booking path. Whatever consultant you hired to 'increase' your revenue, fire them immediately! Amazing how much better Hilton is now than Hyatt, when they used to be competitive in the online world just two years ago. I still generally like Hyatt's brands more but the changes are just enough for me to start to shop around.
Me and my husband stayed in Hyatt Place West, Hayes for four days and we pay car tickets to the hotel during this time. However they didnt pay this money to ParkingEye and ParkingEye keep sending me the letter to pay parking charges. My husband sent all the letters to Hyatt Hotel several times, they told us that this is mistake of ParkinEye and the tickets are canceled. But today (almost one and half months later) we received another letter from Parking Eye and if we dont pay 100 and maybe i will go to court because of this hotel. This is unacceptable.
Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging.
The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
