Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
Hyatt Hotels receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding their stays. Reviewers frequently mention issues with room quality, including cleanliness and maintenance problems, which detracts from their overall experience.
Staff attitude is another common complaint, as many guests report cold or rude interactions, particularly during check-in. While some customers appreciate the service and comfort of certain locations, these positives are overshadowed by the overwhelming number of negative experiences. Additionally, issues with booking processes and unexpected fees further frustrate guests. Although a few reviews highlight excellent service and enjoyable meals, the majority sentiment leans heavily toward disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 238 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 7 |
| Sep 24 | 1.0 | 7 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | 2.1 | 7 |
| Feb 25 | 2.5 | 4 |
| Mar 25 | 2.0 | 5 |
| Apr 25 | 3.0 | 4 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 238 most recent reviews.
“J'ai reservé un hotel en Grece , et je n'arrivais pas a avoir toutes les informations , j'ai appelé le service client...”
“They then manually changed the first booking to 2 rooms and their customer service are refusing to re-imburse me for...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | +36% | 238 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hyatt Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
238 reviews of Hyatt Hotels. Filter by what matters to you.
Happy with my stay at Park Hyatt Zurich, classy hotel with a warm and welcoming atmosphere. I felt like a valued client and was very satisfied with the comforts and fun amenities in my room. Will definitely come back and splurge on the delectable breakfast offerings they have at their main restaurant !
Great experience staying at the hyatt
Quite expensive, the room is smelly. Housekeeping isn't trained well.
I checked in Hyatt Place Hotel in Hampton Va. on Friday November 8, and checked out on Sunday November 10. At time of check in I was given a paper parking pass that I should keep on my mirror. I was not asked about make, model or license plate of my car. At time of check-out I noticed my car was gone. Spoke with the front desk and they gave me information about the towing service. I called the towing company and they said yes we have your car and it will cost $125.00 to get it back. The security team at the hotel had put a note on the car that said this car needs a pass on it and if not it will be towed by ! a.m.I knew we had left the pass in the car but it fell in the cup holder in plain sight. The manager Ms. Spencer and Ms. Engle were the best. I was stranded no vehicle and no way to get my car. When I contacted the corporate office the next day I got no satisfaction and I was told it was my fault. I was very unsatisfied with there response
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
WOW!!!!! what horrible customer service from Mrs. Davis, manager of the hotel on Harbison Rd Columbia SC. I was absolutely told on the phone I had 24 hrs to cancel. When I went to cancel my reservation, I was told their policy is 48 hrs by customer service and it would be up to the manger at the hotel itself. I gave them the 24 hrs notice I was told on the phone I had and when I spoke to Mrs. Davis she refused to honor this. She stuck to the 48 hours policy and would not refund my money. What a bi#$%. Its not like the Hyatt, what a billion dollar company can not afford to extend this courtesy. F*&^ them. I will never book there again.
I booked a room through Expedia with traveler's insurance. I changed my mind about the hotel after finding out that the only parking lot open at this Hyatt is a remote one 1 mile away from the hotel due to construction. I also found out that the shuttle to Disney only runs a couple times during the morning and only goes to the Magic Kingdom, whereas all the other hotels in the area offer bus service to every Disney park. I decided that I wanted to book a different Hyatt closer to Disney and with a better parking lot. Expedia tried contacting Hyatt to fix this, but I was told that my room is non-refundable and nothing can be done. I then tried changing the date to next year for a birthday trip, but they said that I'd have to pay $300 on top of the $300 that I already paid to change rooms. I've never stayed at a Hyatt hotel before, and I'm definitely never going to stay at a Hyatt again. I've never had issues with parking and transportation at any other hotel chain except for this one.
I'm staying at the Hyatt hotel in Morristown NJ and I stayed here before and this is the worse experience I ever had. The room walls have bleach stains on the wall places where it looks like pictures are suppose to be the wall paper is torn. And they won't let me take my child to the indoor pool because he is not 16. Just a horrible experience
gözəl otel. iş səfərində olduğumda orda qaldım. xidmət beynəlxalqdir, otaqlar təmiz və genişdir. dadlı səhər yeməyi və yeri çox rahatdır
I am a Hyatt member and have been for several years. To be a Hyatt member you collect points for special rates, discounts, and free nights etc. I had been saving my points for a special occasion with my son. On my last Hyatt stay I go to my account to check my points and they were deducted from my account. I immediately contact Hyatt to find out why and they informed me that after 2 years with no activity you loose your points. I had made reservations on the same day they canceled my points. I told them there was activity because I had made reservations for my upcoming trip which was in a few days. I was told that did not count, because they use your check out date!!! What a shame they felt it was ok to strip all my points because I only made reservations and had not stayed yet even tho they had collected my money!! I have always enjoyed my stays at the Hyatt. As a matter of fact I have always considered myself a Hyatt girl. There was a 7 day spam between the time they took all my points until I CHECKED OUT as they say u have to do. 😡 . I can no longer be a Hyatt Girl, because this has truly been a learning experience. I suppose the Hyatt is not concerned with loyalty and dedication from their customers . They are only concerned with collecting the money of their faithful customers. So sorry Hyatt but, I must take my business elsewhere hopefully to be appreciated for my loyalty!!!
I had a real bad experience with a Manager at the Hyatt in Keystone Colorado. I called Hyatt customer service number to complain and although they tried to help, I was directed to go to "consumeraffairs...(Can't post fulladress here) which doesn't seem to exist. Although there are better hotels than the Hyatt chain, one of my favorite hotels is the Hyatt Regency in Aruba. It's my favorite because of the people. Back when I was a younger adult, one of my first Hotel experiences (Without the parents) was in the Grand Hyatt in NYC. I Still remember the service and the smiles. In Aruba and NYC, The hotel is not new, the amenities are not state of the art, but the service is second to none. I have been to Aruba countless times and have never seen the staff act disrespectfully to a customer. Now, the Hyatt Keystone...Different story. I booked a ski trip and was unable to get there on the first day because the Denver Airport was closed and my flight was cancelled. Before I knew my flight was cancelled, I called the hotel and let them know my arrival was going to be very late, or not at all. They informed me of their cancellation policy, but said because of the impending storm, they were offering a 1 time wavier. The wavier would apply if I was unable to make it to the hotel on the first night of my stay. Although I know the policy, and didn't ask for a wavier of my first night (I booked 4 nights), I was happy to know that it was availble. Then, after my flight was indeed cancelled, I had the misfortune to speak to a manager named Jamie. She was rude, condesending and in my opinion extremely ignorant. If you are like me, and you value good communication and respectfullness, this may not be the place for you. In my opinion, she should work at the NYS Dept of Motor Vehicles. She would fit in very well there...Customer service doesn't seem to be her thing. If she told me that one of her co workers, extended the wavier mistakenly, and it wan't available, I'd be ok with that. The way she spoke and the contentious nature of our conversation inspired me to write this post.
Updated review Updated review ***Warning!!! An update of my previous post. If you decide to choose this hotel for your holiday in Vietnam, be very careful during the check-out and doublecheck in your final invoice if the amounts in VND correspond correctly with what you agreed with them in US$. Here’s why: When I returned to my homeland, I noticed that my printed invoice is mistaken. It has been agreed with the hotel’s receptionist that the upgrade cost for 3-bedroom villa will be 350US$ per night. The amounts were listed in VND, and during the check-out, I couldn’t imagine that they do not correspond with the agreed prices in US$. The difference is 50US$ per night, and the total damage is 200US$. On top of that, they put in the invoice my wife’s name instead of mine, although the credit card linked to all payments is on my name and I specifically requested this. The very poor English of all receptionist I talked to might have a good role here. In result, all this was not credited to my Hyatt Loyalty Program account. I wrote them twice asking this to be fixed emailing at danang.regency"at"hyatt.com, on the 13th of Feb and the 15th but there is no reaction. Terrible, terrible check-out experience! ***Original review from 12th of Feb 2019 Tips for your accommodation: Wrap-up from below: 1. Don’t take the 2-bedroom residence 2. The best are the 3-bedroom villas near the beach 3. The hotel’s taxis/cars are at a reasonable price and are available near the reception 24/7. An app called “Grap” similar to Uber prove to be also very useful. 4. The food in the hotel’s restaurants is not bad, but it is overpriced. The best local meals I ever tested here were in Hoi An’s Riverside 5. If you are not a wind and waves lover, this resort is not for you, but kitesurfers will find here paradise Initially, we booked the 2-bedroom residence since we are a family with two kids. If you take a look at the hotel’s official website, this one looks like a two-floor villa with a beautiful beach and sea view. In fact, the reality is different. On our arrival, we were given a 2-bedroom room b901, which is on the 9th floor in a giant, high-rise block of flats. It looks like those ugly socialist type of building you can see almost anywhere in Vietnam. You need to be aware that this resort is a windy one, which is quite convenient for kitesurf lovers but in February, when temperatures are around 26-28C, these never-ending winds are not very pleasant, especially if you are on the 9th floor. The front view is not bad, but it’s not for people with vertigo. The rear view is awful – a highway, construction yards, and poverty. If you preferer to walk around the resort by foot, then be warned that everything is far from here – breakfast 5min, beach 6min, restaurants 5-6min, fitness/spa 10min. My advice is, if your only option is the residence, then ask upon your arrival if they have availability in Hotel-E area but try to avoid this 11-floor blocks. If you take a look at my photos, there is a map of the resort for your convenience. Luckily for us, we requested an upgrade, and we moved to a lovely 3-bedroom villa number 15. The upgrade of extra $350/n was quite costly but it worth every penny. If you are taking this accommodation option, insist for a villa next to the beach, cos these, which are “2nd line” are right at the pedestrian paths and soon you will get to know everyone. The beach is fantastic with fine sand almost like dust, and when you go for a swim, you can enjoy a long and gradually descending seafloor. However, be prepared for all-day-long winds which are not too strong but if you are in the shadow and wet you risk getting a cold. The sea is warm enough to stay in the water as much as you want, but you need to know that there are waves all the time. In fact, I’ve never seen this beach with calm waters. The resort is inhabited with mostly Japanese 80%, 10% locals and Chinese and very few US/Europe guys and I didn’t see singles, mostly families with small children. To summarize, if you are visiting Da Nang, Hyatt is an excellent choice compared to the rest of the hotels I’ve seen nearby. Only InterContinental Peninsula is I think better, but it’s also much more expensive. For dining I would recommend Hoi-An’s riverside restaurants... honestly, I traveled a lot, but I never tasted such fantastic food. I also risked eating the street food, since I had a suitcase full of gastro-pills, but surprisingly nothing had happened, and the food was super delicious. Have a wonderful time and enjoy your trip! Date of stay: February 2019 Trip type: Traveled with family
They had a good attention in Mexico but I'd rather keep trying new hotels.
WATCH OUT! HAVE YOU MADE RESERVATIONS HERE? PLEASE FOR YOUR VACATION CANCEL IT AND GO TO A DIFFERENT HOTEL!! THEY ARE DISCRIMINATING PEOPLE!!! WE HAVE TO BOYCOTT THEM! DISCRIMINATION IS NOT ALLOWED IN THIS NATION!!! I made reservations for 2 nights, and i have been told that I will have free parking. So i checked in at the hotel arround 4pm and i left. Came back latter and i asked them where is the free parking, they said i will have to find parking arround the block, somwhere on the street. so i went out for a SEARCH (This is free parking?) And drove 2 times around the area and didnt find any parking spots. So i went back to the front desk and told her (think she WAS (HOPE SHE IS FIRED ALREADY) the manager that there are no spots available, she called the guy of valet parking and he told me that he will help.me find a spot. A few minutes later the RUDE manager came out saying that the guy of valet parking showed her a picture with full of available spots, i replied her that it isnt true cause i was looking there 2 times, so i want to cancel my reservation, SHE STARTED SCREAMING I DONT WANT YOU ANYWAY IN THIS HOTEL GET OUT OVER HERE...And so on.... #ReligionDiscrimination
They send you tons of spam once they get hold of your email, and it is very hard to stop it.
I bean in Hyatt Place Phuket Patong, the service was perfect and the location for who like party and beach is unique.
I stayed at a beautiful Hyatt Regency Hotel in Dallas and unfortunately when ordering a Starbucks in the hotel the staff there made my coffee with milk although I ordered a dairy free coffee. This resulted in myself becoming quite unwell overnight. I contacted customer service and the woman was extremely helpful and awarded me with points to use to book a room. I am over the moon with this service and couldn't recommend the help I got anymore, this was just an unfortunate mistake that happened when I was there and I wouldn't hold this against the Hyatt brand and I would definitely stay in these hotels again.
I am extremely outraged with the service I received at this hotel. I was part of a group of girls from London who stayed at the Hyatt Hotel on South Beach for a week in May 2018. I paid the security deposit which was removed from my account twice and on check-out I was told that both payments would be refunded to my card and I should receive the amount within 7-10 business working days. I was also told that the member of staff who took the deposit during check-in made an error and instead of holding the money on my card, he processed the payments as two full transactions. I spoke to another member of staff at the Hyatt again on a separate occasion since arriving back in London and I was again reassured that the money had been refunded and that my bank must be holding onto the money. My Bank stated that this is false and that refund transactions are instant once they have been fully processed, my bank cannot contact Hyatt accounting staff directly to deal with my account transaction details due to the new data protection laws in the UK. I have only received the invoice for one of the rooms we stayed in which did show proof that one payment had been refunded however due to incompetent staff at the front desk they have refunded the money onto a completely different card which can be seen clearly on the invoice!!! I am still yet to receive an invoice for the second room and a clear explanation and accountability in writing of what has happened.
Loved everything about my experience in Delray Beach FL. We stayed a little further from the beach because the price was significant. With the trolley running down to the water, the savings were so worth it. We stayed at the Seagate last year which was lovely but not worth 3x the money. I am so glad we chose the Hyatt in Delray Beach.
The Confidante Miami Beach a Hyatt hotel. A dream vacation that just didn't deliver. Let me begin by saying that I am sure that The Confidante Miami Beach is a lovely hotel to stay in most of the time, just not when we were there. The issue was due to a lack of information provided by the hotel and a lack of forethought combined with my ignorance. A messy combination. March it would seem is both spring break and Miami music week. And while I was aware that downtown Miami would be full of noise due to Miami music week I did not know that The Confidante Miami Beach would be hosting Spring break pool parties all the week we were there. Having splashed out for a sea view and a balcony it turns out that this was the worst type of room to pick. The advertised "relaxing pools" where closed from 11 am and a stage and DJ were set up just below our room. Then there was a full blown pool party from 12 noon till 11 in the evening, every day. We were not told that these events would be going on, the hotel did not wonder if a family who had requested a baby cot would perhaps like a room on the quiet side of the hotel. The additional fee to use the facilities like the pool were refunded because we could not use the pool but other than that we did not recieve any help or refund. I was unofficially told that because we had booked via Booking.com then we would not get any compensation and that had we booked direct with the hotel they would compensate or upgrade us. I would say that as a family who were somewhat a captive audience we were probably some of the best customers they had at the time. 3 meals a day eaten in the hotel restaurants and countless spa and massage treatments. All in all very disappointing and not the level of service I had expected and previously experienced.
Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging. The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
This profile hasn't been claimed by the business owner.
