Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.5	1,000	100%	+0.5	● Low

2.5 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.8▲ 0.5
12-month avg: 2.6
All-time: 2.5
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
IMO Car WashThis company	2.5 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	1.4 out of 5 (poor)	2.2 out of 5 (poor)	−3%	1,000
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.8 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.5 out of 5 (poor)	1.3 out of 5 (poor)	—	1,000

Bottom line: IMO Car Wash is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).

Deniz B. Emek

1 review

Jul 18, 2025

Featured

Super freundlich gewesen.

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Anni

1 review

Jul 18, 2025

Featured

Veraltet Bürstenwaschanlage- schlechte Reinigung

Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab. Der Vorwäscher baut gleich Reklamationen vor und sagt, dass nicht alles weggewaschen wird. Hier stimmt Preiss-Leistung und Service gar nicht.

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HsN CyLN

1 review

Jul 17, 2025

Featured

Schmutzige Wäsche

Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .

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Maria W.

1 review

Jul 17, 2025

Featured

Super Service

Super Service, tolles Team, sehr nett, sofort wieder!

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Alfonso Pilato

1 review

Jul 17, 2025

Super Autowäsche auch der…

Super Autowäsche auch der innenreinigung sehr gut!!!!

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Eduard Schkulov

1 review

Jul 16, 2025

Ich kann nur von meiner Erfahrung…

Ich kann nur von meiner Erfahrung berichten. Ich habe meinem Auto eine Ceramix XTR Wäsche gönnen wollen. Diese habe ich vorher in der IMO App gekauft. Vor Ort, ohne Bargeld, wird mir unangenehm eine zusätzliche Felgenreinigung im Preis von 3,50 € angeboten. Kartenzahlung nicht möglich. Eine Austellung der Rechnung ebenfalls nicht. Diese lehnte ich ab und erhielt nach der Wäsche ein schmutziges Auto. Felgen wurden gar nicht gereinigt, obwohl das Programm eine Felgenreinigung enthält, bzw. alle möglichen Optionen. Die untere Karosserie verblieb leider verschmutzt. Zudem war die Reinigung deutlich kürzer als sonst. Meine Reklamation vor Ort wurde belächelt. Als Entschädigung wurde mir ein 3,50€ Gutschein angeboten.

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Gaby

1 review

Jul 16, 2025

Top-Qualität Freundlicher Mitarbeiter

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Izviniantu Dan

1 review

Jul 16, 2025

Immer freundliche,kompetente…

Immer freundliche,kompetente Mitarbeiter.

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ODEDRA RANAJEET OD

1 review

Jul 15, 2025

TIME+MONEY=WASTE

Very disappointed with IMO Car Wash. I went in expecting at least to be asked if I wanted the inside of my car cleaned — but they didn’t ask anything. They just sent it through the machine, and that was it. No communication, no options offered. The exterior wash wasn’t great either. There were still marks on the windows and dirt left on the wheels. For what I paid, I expected better service. I won’t be going back. If you care about your car and want proper service, look elsewhere.

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anthony reed

1 review

Jul 15, 2025

Went in to the Weston super mare branch…

Went in to the Weston super mare branch near Iceland/Macdonalds, what a waste of money, paid for the ceramic coating and it barely touches the car, the pressure is so weak it just dribbles out!

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Naman Salot

1 review

Jul 15, 2025

West our money not clean car .

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Ahmed Elnagar

1 review

Jul 13, 2025

Disappointing Experience – Car Damaged and Still Dirty

I regret using IMO Car Wash. Not only did it cause noticeable scratches to the paintwork, but it also left a large dent at the end of the roof. To make matters worse, the wash itself was poor, bird droppings and general dirt were still visible afterwards. I should have read the reviews before trusting them with my car. Definitely not worth the risk.

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big markus

1 review

Jul 13, 2025

Scam

I didnt realise you lost the carwashes if you didnt use them within the month, I tried to unsubscribe, but they send out a onetime pass code that is only valid for 5 minutes, but they deliberately wait untill 6 minutes have elapsed before sending you the code. As a result you cannot access the subscription settings to cancel, its a complete con, as a result they have taken another months subscription from my account, I sent them a complaint, but did not get a reply. Avoid.

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meli

1 review

Jul 12, 2025

Today I went to get my car washed and…

Today I went to get my car washed and valeted. Was turned away at the Oswin Road wash, off Narborough Road, (Leicester, 12July, 16.15pm). Apparently they started charging FROM £11 for valeting. First the guy wanted to look in my car "to see how dirty it was" before he gave me a price. (This was never ever done before! It felt very invasive if I'm honest.) Then told me my car was dirty, and wanted to charge me £13! Of course my car has sand on the floor! That's why I brought it to be valeted!! He was like, "no, no Lady. No inside for you, just outside. Do you want just outside." No I don't. That's not why I'm there. Thing is, they are based just off my street on Winstanley Drive - it's the only car wash I've ever gone to since they opened. He didn't believe me that I only come to this car wash, because I go maybe once every 6-months/ give or take a few. Today I felt completely unwanted. I felt chased away even. Now, I have to find a another car wash, because I'm afraid I don't want to encounter those people again. So embarrassing. This is horrible!! What a horrible experience. Hey IMO, sort your employees out. They're losing you valuable- repeat customers, cos now I have to find another car wash that may be your competitors. Good luck with that. I'm off.

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Herr Linke

1 review

Jul 11, 2025

Die Anlage an der Händelstr

Die Anlage an der Händelstr. verwendet erneut stinkendes Wasser.

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John Mitchell

1 review

Jul 11, 2025

Very rude staff and my car was dirty on…

Very rude staff and my car was dirty on one side afterwards. This was at their London Colney branch in the Sainsbury’s petrol station. Would definitely NOT recommend them.

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Ashley

1 review

Jul 10, 2025

Useless...

I got told off for stopping at the side of the site, to buy a wash on the app, there was plenty of room to easily get 2 cars and a bike past me with loads of room to spare. I would have turned round and left right then if I hadn't got the wash that was too late to cancel. In the end it wasn't worth it anyway, when I got home it was just like someone had smeared something down both sides of my car. A complete waste of time and money.

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Sandra Auer

1 review

Jul 10, 2025

Sehr nette Bedienung...Auto ist immer…

Sehr nette Bedienung...Auto ist immer tip top. Sehr bemüht. Bin schon lange Kunde und immer sehr zufrieden.

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T. Sigler

1 review

Jul 10, 2025

Super freundlich und schnell

Super freundlich und schnell. Ergebnis sehr gut. Preise angemessen und einige Programme zur Auswahl. Würde empfehlen.

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Blümchen

1 review

Jul 9, 2025

Sehr hilfsbereit

Sehr hilfsbereit Bei starken Verschmutzung hat er auf Nachfrage ein Spezial Reiniger Gerne wieder

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Month	Average	Reviews
Aug 24	2.0	75
Sep 24	3.0	58
Oct 24	2.5	50
Nov 24	3.3	76
Dec 24	2.8	43
Jan 25	2.0	62
Feb 25	1.8	81
Mar 25	2.4	115
Apr 25	2.7	77
May 25	2.7	94
Jun 25	3.1	73
Jul 25	2.5	37

IMO Car Wash reviews & trust report

IMO Car Wash has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 181 positive reviews

Top complaintsof 307 negative reviews

How it compares

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