Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.5	1,000	100%	+0.5	● Low

2.5 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.8▲ 0.5
12-month avg: 2.6
All-time: 2.5
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
IMO Car WashThis company	2.5 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	1.4 out of 5 (poor)	2.2 out of 5 (poor)	−3%	1,000
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.8 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.5 out of 5 (poor)	1.3 out of 5 (poor)	—	1,000

Bottom line: IMO Car Wash is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).

Dan

1 review

Jul 5, 2025

UNFORTUNATELY I HAVE TO POST THIS HERE…

UNFORTUNATELY I HAVE TO POST THIS HERE BECAUSE THE IMO CUSTOMER SUPPORT FORM REPEATEDLY FAILS TO UPLOAD, JUST AS MANY OTHER REVIEWS HAVE REPORTED. HARD TO BELIEVE THIS ISN’T INTENTIONAL. FEELS LIKE A FEATURE, NOT A BUG. Formal Complaint Regarding Staff Conduct – IMO Car Wash Hastings Dear Customer Support, I am writing to submit a formal complaint regarding the conduct of a staff member named Marian, who was operating at IMO Car Wash Hastings on the morning of Saturday, 5th July 2025, at approximately 8:30 AM. Upon arrival, I greeted Marian politely with a "Good morning", to which he offered no acknowledgment other than a curt “What do you want?”. I requested an HD Wash and informed him I wished to use the £5 Blue Light Card discount available to NHS staff. His immediate response was dismissive and rude—claiming IMO does not offer discounts and suggesting I “go to a supermarket” if I wanted one. Despite calmly explaining that I had previously used this discount at the same location under a different staff member, Marian insisted he was the only operator—contrary to fact. I presented my Blue Light Card, and when that was met with resistance, I showed him the offer via the Blue Light Card app. Only then did he acknowledge the discount, while still arguing it was a “voucher” and not applicable—an act of deliberate obstruction rather than misunderstanding. His behaviour grew increasingly aggressive when I pointed out that arguing over a verified discount with the day's first customer was unprofessional. He accused me of not being “nice enough” to him, refused to give his full name or provide identification, and dismissed my statement that I would file a formal complaint. Most alarmingly, he warned me not to return to “his” car wash or “bad things” would happen to me—a direct threat that I take seriously. Disturbed by this escalation, I paid for the wash and closed my window. He proceeded to give a rushed and substandard pre-wash before sending my vehicle into the tunnel. I recorded the latter part of the encounter after the threat was issued. Upon seeing the camera, his tone de-escalated marginally, but he reiterated he "doesn't care" if a complaint is lodged. This suggests a concerning confidence in the lack of accountability—perhaps supported by past behaviour going unaddressed. I have used this IMO location for many years without issue, but this experience—my second time using the NHS discount—was deeply unsettling. I am also a doctor, and I strongly believe Marian’s hostile demeanour and unpredictable responses may warrant internal review, not only from a customer service perspective but also in terms of suitability for public-facing work. His conduct risks serious reputational damage to IMO in the Hastings area. I urge you to investigate this matter thoroughly, including reviewing available CCTV footage and interviewing other customers or staff who may have experienced similar treatment. I am prepared to provide video evidence if required. Thank you for your attention to this matter. I look forward to hearing how you intend to address it.

Report

Month	Average	Reviews
Aug 24	2.0	75
Sep 24	3.0	58
Oct 24	2.5	50
Nov 24	3.3	76
Dec 24	2.8	43
Jan 25	2.0	62
Feb 25	1.8	81
Mar 25	2.4	115
Apr 25	2.7	77
May 25	2.7	94
Jun 25	3.1	73
Jul 25	2.5	37

IMO Car Wash reviews & trust report

IMO Car Wash has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 181 positive reviews

Top complaintsof 307 negative reviews

How it compares

Reviews

Customer reviews (1,000)

It was my first experience with imo car…

The service of Hinkley imo car wash was…

Cardiff Bay

Nie wieder

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BJS Home Delivery

DB Schenker Sverige

ThePackengers

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The CrowdTrust Experience⭐

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Der Mitarbeiter machte sein Auto sauber…

UNFORTUNATELY I HAVE TO POST THIS HERE…

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Beschwerde vom 28. Mai 2025

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Damaged vehicle

Ich wollte nur mein Auto waschen…

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Sehr nette Beratung

RUDE STAFF

About IMO Car Wash

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