Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
There is many motorbike clothing out there and some have more items in their range too. But non will deal with customers issues like Infiniti. When you buy something online there is always chance something will go wrong with and if you want to be sure problem will get sorted get it from Infiniti. Hannah is the best person i ever dealt with for after sale service. If i want buy anything it is from Infiniti.. A+++++ Kash
Having spent thousands pounds with them when I bought my GoldWing I regret having given them my business. Their staff in chiswick are just indifferent they could not care less. Extremely disappointing. I would shop elsewhere from now on.
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I’ve been into the Belfast shop a number of occasions. Staff have always been friendly and knowledgeable. One of my purchases was defective once which wasn’t their fault mind you and they exchanged it without hassle.
I bought Schubert helmet from Infinity and probably was quite an awkward customer by returning the helmet twice in order to find right size (probably due to my inexperience with high class helmets). Lydia in Norwich branch was very understanding and I finally got the right one. During first ride it steamed up and, of course I went back to the shop. It appeared that the viser whjch has two layers had been incorrectly fitted in the assembly and Lydia again sorted this for me ( I would not have understood what was wrong). Thank you Lydia, excellent service.
Infinity get a poor rating from me due to the fact that they use 'Parcel Force' who are to the delivery business what King Herod was to babysitting, they tried to deliver the parcel twice (it was so small it could have gone through the letterbox) on Thursday at 09.54 and on Friday at 09.45, no attempt to even leave it with a neighbour or leave it in a secure spot behind our bins. I now have a 38 mile round trip to attend their inconveniently located depot which doesn't open again until Monday. I'm afraid I shan't be buying anything from Infinity ever again unless they change their woefully inept delivery company.
I have been an occasional Infinity customer for some time and the experience has always been quite hit and miss. My latest transaction though was very frustrating and ultimately a failure. I bought a Tucano Urbano jacket online, taking advantage of the item being on sale and of a £10 voucher they gave to their customers for Easter. Next working day, I was contacted by their online sales team, informing me that the item was out of stock even though I managed to actually purchase it. They offered a different item, totally unsuitable. I then opted for another jacket, which was £10 dearer however they said they would not charge more - I thus thought great! My second choice arrived damaged, so I had to contact the online sales team who ensured me that they would send out a new one as soon as I'd return the faulty garment to a local store. I did so, only to be emailed again, to say that the jacket they sent me was the very last one in my size! I offered to take the damaged one back and fix it myself, as I really liked the jacket and had I known that it was the last one I would have kept it. Lo and behold, they refused and I managed to obtain a refund on the money paid - no mention of getting back the £10 voucher I spent... I'd say avoid if you are looking for a quality, hassle free transaction!
Used to be a good website but had negative experiences recently. First of all they keep advertising next day delivery but it never happens, probably because they insist on using the worst courier in UK (Parcelforce). Also there was a double points promotion on the site but I didn't get double points for my qualifying purchase. I tried to contact twice by email and nobody replied.
Tried to fob me off when I had to do a return. Deliberately difficult.
Called into Infinity Belfast today and purchased a Shcuberth e1 and an intercom system. Cannot recommend these guys more highly for customer service and helpful friendly advice.
My helmet was delivered quickly and was the exact size I had hoped for. The colour however wasn't exactly how it looked in the picture. I hoped it would match my bike which it didn't however it was such a nice colour I chose to keep it anyway.
Infinity Motorcycles provided an Excellent Service and Product, the item was despatched quickly and well packaged. They sent my parcel to the Highlands with NO extra charge. I will definitely be using them again and would most certainly recommend them.
Brilliant to deal with so easy great people great service
Great selection of products at good prices and will price match if needed. Regularly have offers and if you are a repeat customer their generous loyalty scheme vouchers are very welcome when they arrive. The staff at my local store (Watford) are really friendly and helpful.
Awful business, will never buy anything from Infinity again. Ever. My wife visited infinity - not knowing anything about biking whatsoever - with a view of treating me for my birthday. Infinity convinced my wife to buy one of their most expensive overpriced helmets and reassured her that if it wasn’t right she could “take it back”. I give the helmet 12hrs after she picked it up and knew it wasn’t the one I wanted so she said let’s take it back today (still within 24hrs of buying it). We drove 30 minutes to get there and were met with the guy behind the counter telling us NO REFUNDS - due to safety policy on helmets. This is a joke - we’ve not even open the box!!! The only return option is to exchange it for in store vouchers which I don’t think is fair at all. In the end we came away - unable to get it changed and paid over the odds in the first place. I will never spend £1 with this business again. Took advantage of my wife and her intentions and then offered a fellow biker no support at all. If this was any other business like GetGeared or online sportsbikeshop - I’ve checked their policies and they would have refunded us. The only benefit I see in thos experience is: 1 - I will now keep an eye out /look forward to hearing about infinity folding in the next 5 years. 2 - when I spend £1000 on new boots/gloves/jacket/pants for summer I’ll make sure it’s at getgeared on interest free credit. It will not ever be at infinity. I also look forward to everyone asking me when I’m out riding about my new helmet because it will give me another chance to tell them not to spend money at infinity.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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