Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
My brief was dealt with efficiently and promptly. Rebecca proved to be thoughtful, honest and professional throughout. The cost quoted for the work was reasonable. I have been a client of Irwin Mitchel since 2008 and I would recommend them to my friends and family.
Excellent and highly professional service provided by Celine Winham.
Oliver Collett and Michaela Morris were professional and compassionate with my husband’s claim. They were always prompt in returning phone calls or emails. Olivers knowledge and experience in this type of case made it easier on my husband making his verbal statements. Although sadly it did take almost 2 years to complete. The young lady who attended Coroners court was exceptionally kind and caring.
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Samantha Clarke has been so considerate towards our case. Not only did Sam explain everything thoroughly she advised us what would be the best thing as a family and supported me as best she could. Thank you Sam for all your hard work.
From start to finish Darren and his team went above and beyond to help me through the last 3 years with getting my mental health and also my physical health back to a standard I could carry on with day to day things in my life. I can't recommend this company high enough for what they have done for my family and I. Thank you so much for everything you all have done. Mrs Stocker
Irwin Mitchell have been my Solicitors for 20 years. I have never had any reason for complaint. All my contact has been on-line, chiefly with Sharon Capper who is my Trust Administrator, and as a representative of Irwin Mitchell, she has always been dependable, knowledgeable and approachable, but always professional.
Steady, solid, calm and - when needed - strong and challenging counsel that helped me navigate the most difficult of life circumstances.
Always very efficient service from the team at Irwin Mitchell.
Feeling totally supported and understood the current situation I am in. Took time to listen and advise appropriately for the best interest of my Grandson. Communicated throughout the ongoing process and very available when I needed to reach out to discuss something. Provided clarity in things I don't understand. I would recommend working with this team (family law) and the company as a whole for any matters relating to law. thank you for everything you have done to make this journey easier. KM
I have never felt more unrepresented and frustrated in my life. Do not touch this firm if you're going under legal cover for employment law. I'm not sure how they call themselves lawyers as the one I was appointed, Nikita Shergill, put more effort into constantly assessing whether I was still eligible for legal cover than actually focusing on my case. In fact, I never once saw any real desire to actually win my case. All I got was wasting almost a year only to often hear either passive aggressive or robotic responses, apart from when I put my complaint in which was curiously positive - when the entire time it had not been. When things went wrong during trial they were completely doom and gloom, pretty much saying everything to apart from 'drop the case', with no assurance at all or desire shown to even attempt to win, but after I put a complaint in they suddenly had a myriad of reasons why the case had merit and how they would have fought for me. Why didn't they say all this during the proceedings? Why did you make it seem like I would be fighting this alone? You only spoke about Counsel's problems with the issues you put me in with the delay from going to ACAS twice. At least let one other person not suffer the way I did by reading this and steer clear of this joke of a law firm. Represent yourself, you'll fare better.
Just a few words to say a big thank you to Tanya Wade who has gone above and beyond on two occasions to assist me in my business with Irwin Mitchell. Well done!!
My claim was dealt with in a very professional manner and I was kept fully informed, consulted and involved throughout the process. I was most impressed and very pleased with the outcome.
Dealt with Irwin Mitchell ref 05550837-1 made it so quick and easy to do our will would definitely recommend thanks
Ayse Ince and her team at Irwin Mitchell have been fantastic during my case. They are efficient, professional and caring. They have done everything possible to help make the process as smooth as possible, keeping me fully informed throughout the case. They provided help and guidance throughout. Thank you Ayse for all your hard work and help.
Shannon Topman, has been incredible helpful, made things easy to understand, and always replies and makes contact promptly
Carole Woods was exceptionally professional, efficient, and caring in handling our family matter. She kept us fully informed at every stage and was always prompt in replying to emails or happy to speak over the phone when needed. Her compassionate and attentive approach made the process easier to navigate and it ran very smoothly. Thank you, Carole, for providing such a great service — you are a real asset to your company.
Very responsive, handled my case with care, and with the gravity that it deserved. Would definitely recommend Ashley and his team
I am very satisfied by Irwin Mitchell. They are very friendly and nice people .I like how they checked each and everything about the paperwork. I recommend to my friends and others too.Thankyou so much
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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