Ratuja was helpful in my question
Ratuja was helpful in my question

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Ratuja was helpful in my question
Pornima K was extremely helpful
I am really greatful for lebera mobile services for their approach towards customers. I got a very nice experience from them for one of my sim issue. Especially, thanks to Afsha khan ; her politeness, attitude, way of talk and problem solving skill everything were appreciatable. Thankyou so much Afsha khan for your valid response to solve my issue. 🩷
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It was nice listening and getting adviced from someone with the experience thank you umakant
They were able to provide the service which was enabling international sms that I urgently needed, promptly without any fuss. Really happy with the service
I had a great experience with Lebara customer service today. I spoke with Mr. Darshan, and he was incredibly helpful and professional. I needed assistance to top up data for a friend’s number, and he resolved the issue quickly and smoothly. The call was handled efficiently, and Darshan made the whole process very easy. I truly appreciate the excellent support and friendly service. Thank you, Darshan, for your prompt help!
They help customers when they need it, They speaking very good with customers. I spoke to Madam "Pornima" she was very helpful. Thank you.
Lebara scammers, charged me £25 without me knowing and i already told them about not wanting auto renewal, this is day light robbery, do not trust lebara, I don’t recommend Lebara to anyone as they are getting worse for scamming people and taking your money, there’s other networks out there who are not scammers, please avoid this Compnay at any cost…
Quick and polite
Nagmukesh was immediately able to find a solution to my issue, not only that but the solution found was well beyond what I expected. I can only hope that Nagmukesh is available the next time I need help from Lebara. I was treated with kindness and understanding.. A*** service. Thank you!
Good people helpful service
Shashank helped resolve an issue with a SIM renewal in a very empathetic, professional and considered way. This was after I had a terrible experience with the agent who I had spoken to the day before who was very rude and had the audacity to blame me for an error that Lebara had made and she took no responsibility to resolve the problem.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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