Raviraj solved my issue quickly.
I only waited a short while to speak to a customer service agent. Raviraj was very helpful and resolved my problem very quickly. He was polite and friendly. Many thanks.

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
I only waited a short while to speak to a customer service agent. Raviraj was very helpful and resolved my problem very quickly. He was polite and friendly. Many thanks.
Your customer service agent Aashna was very helpful and patient I want to thank lebara for employing an good employee within its company
Sohan at Lebara was helpful, and updated a purchase plan for me when I called Lebara.
We've been loyal Lebara customers in the past 10 years. We decided to take a break and set off for 3-4 months to travel in Europe. All their plans come with roam like home which means you can use your unlimited calls texts and data up to 30GB per month abroad.We both had the 30GB plan with 100minute international calls. Checked their terms and conditions which says you can use their services abroad for max 180days in a year so I thought all will be fine. We set off on Easter Sunday and just after 2 months and 7 days abroad on 26th June my wife received the following text and email: "Hello, your roaming usage exceeds fair usage policies because you are using your phone more in roaming than you do at home in the UK. An additional surcharge of 0.20p/MB for data, 0.01p/sec for incoming calls, 0.04p/sec for outgoing calls and 0.8p per SMS will start to apply after 15 days of this notification." Now 20th April was the 110th day in 2025 but only 67 days later they sent the above email on 26th June saying we are using our phones longer than 110 days outside the UK in roaming mode????? Explain how!!! The most shocking thing is that I myself use Lebara too with a separate account and I did't received any emails and texts from Lebara but they disconnected my sim card on 11th July without any warning! Later that day my wife's card was also blocked by Lebara making any calls text and data usage (15 days after theit email on 26th June). My phone has graphs of all kind of data usage like wifi, mobile and roaming data and my roaming data usage was 11.37Gb in April, 8.07Gb in May and 8.99Gb in June so I'm 100% sure we did not exceed the max allowance of 30GB data in every month so their claimed 30GB data usage per month in Europe is a blatant LIE! We decide to buy local top-up sim cards instead becaise what they ask is extortionate and I won't pay a penny when I know we did not exceed what they claim! Shame on you Lebara, you've just lost 2 customers. On our return to the UK we will chose a different provider as there's plenty to chose from.
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Excellent service. Kind and supportive customer care - Aarti jain
Hi Pratik Pawar, Just wanted to say thank you for the excellent support. I really appreciated your quick, helpful, and professional assistance. Keep up the great work! Best, Mandeep Kaur 07887181691
Yogiraj is an excellent executive, He clear my all doubts during activation of the new SIM card.
Shashank was very helpful in resolving our issue abroad
Really nice guy. Brilliant service
"Kanait Shaikh at Libara Customer Service is outstanding! He went above and beyond to resolve my issue quickly and professionally. His friendly attitude and dedication made the whole experience seamless. Highly recommend — thank you, Kanait!"
Outstanding customer service- thank you Darsham!
Quick understanding and problem solving
We desperately needed extra data as my husband is dying of liver cancer and am using my phone much more than usual we were helped with kindness and understanding thank you Lebara
An excellent, polite and very helpful operative
Prompt service, and resolution of my data depletion problem.
Akshay helped me out with a issue I had , responded quickly, I was very pleased
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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