Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
I needed to renew my payment card and as someone of a certain age struggled to do it on line! I phoned Lebara and Anurag Tripathi handled my call. He could not have been more helpful! He was very patient with me and went through what I needed to do very carefully. I successfully renewed my payments and Anurag even phoned me back later on just to check that everything was OK. Now that is what I call service!
Akshay was really helpful . I needed a PAC code and he sent it via SMS almost immediately . He was very polite and knowledgable . I would recommend Lebara . Only leaving because I need an eSIM and they don’t do them yet !
Dorshan was very helpful, patience, attentive to details and explain well in details to me....
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The virtual assistant helped me with all my issues.So everything was sorted and I am extremely happy
Very Helpful. Sayali goes all out to help Customers. Thanks for being Consumer Friendly.
Top ups are not updated in real time; a top up I did 2 days ago has not been added to the account balance even after 2 days. There is no way to log in to account due to checks - going endless cycles of ticking images to verify I'm human. When ring the customer service - endless holding Really bad mobile service when compared to other providers
Great customer service and sorted my problem out with ease
We were offered a monthly promotion: three months at half price for unlimited mobile data. Instead of paying £25 per month, we were meant to pay £12.50. I believe we bought it through Amazon. The SIM card arrived very quickly, which was great. For the first couple of weeks, the unlimited mobile data worked really well. However, during the second two weeks, the performance became really limited—speeds dropped noticeably, and it wasn’t reliable. When it came time to top up for the next month, we were suddenly told we had to pay full price. The website and account management were really complex and hard to use, which added to the frustration. When I called customer service, they said that we had changed the payment method on our side, which is why the promotion was no longer available. We had never changed the payment method, so that explanation didn’t make sense and felt unfair. Overall, we got two weeks of okay mobile data and two weeks of really bad mobile data, followed by billing issues. I wouldn't use them again.
Akshay responded quickly to my query and also offered a solution quickly! Would definitely use chat again!
Issue sorted in a flash while I was still on call with the customer service.The service provider was very professional.
Efficient service, sorted issue out
I referred a friend to Lebara through their referral program, which clearly stated I’d receive up to £50 after 60 days of the friend using the service. My friend signed up on 3rd April 2025, paid, and actively used it for over 90 days — meeting all advertised requirements. Yet over 100 days later, I still haven’t received the reward. Customer service later mentioned a hidden “30-day lock-in” after the 60 days — never disclosed in the promotional material or dashboard. That extended period has also passed, with no payment. This feels like intentional stalling or shifting the goalposts. If you're considering referring someone, be cautious — the terms they advertise may not reflect what they actually follow.
It was nice and polite with Anurag Tripathi
Pratik Pawar provided me excellent customer service. Thank you so much!
i have a good rate on this site bec when i hardly top up using lebara app customer service assist me we'll. i got balance 10£ and they let me pay 8£ for 30gb.. i top up on different website and tjey help me to register it. many thanks name Faizan assistant
I recently contacted Lebara customer service and was assisted by *Yogiraj*. I’d like to express my appreciation for his *patience, professionalism, and clear communication* throughout the call. He listened carefully to my issue and provided a solution quickly and efficiently. It was a smooth and pleasant experience. Thank you, Yogiraj, for your excellent support!
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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