Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
Lems Shoes receives a mixed response from consumers, with many praising the comfort and fit of their footwear, particularly the Chelsea Boots and Primal Zen shoes. Reviewers express love for the shoes, noting their lightweight design and overall quality when the right size is obtained.
However, a significant number of customers report serious issues with sizing, claiming the shoes are often too narrow and not true to size. Additionally, complaints about poor customer service are prevalent, with many stating that their inquiries go unanswered or that they face difficulties with refunds and shipping. High shipping costs and concerns about product quality further contribute to the dissatisfaction. Overall, while some customers enjoy their Lems shoes, the negative experiences regarding service and sizing overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 37 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“I had originally given a 1-star review because I had such a negative time with getting an order shipped to the UK and...”
“The customer service representative was incredibly unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | — | 37 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Lems Shoes is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.9).
37 reviews of Lems Shoes. Filter by what matters to you.
Estoy "valorando" lemsshoespaña, no la página americana. LEMSSHOESPAÑA es una estafa, ¡NO COMPRES ALLÍ! He hablado con los de la empresa de Estado Unidos y me han dicho que esa página no es suya, es de China y es una estafa.
I have bought Lems primal trainers in the past and can honestly say they were the most comfortable things ever. This time I bought trailhead and chillums in their new designs for myself and my partner. What used to be a values-driven shoe company now no longer offers the wonderful wide toe boxes they're known and loved for as standard. The shoes are also smaller than the sizing charts say they are so order at least two sizes up. Their sizing used to be reliable, now it is a measure of the shoe outer not the inner. Therefore if it says 28cm for example you will need to order 30cm to account for the shoe fabric and sole. They no longer have the classic wide toe box but the site doesn't say this clearly. If you live outside of the USA bear in mind you will have about £25 in customs charges per pair, and will pay nearly as much as they cost to buy to return them as they don't offer free or reduced-cost returns labels internationally. What used to be a helpful team is now a patched together website - the page and returns information is a manual patch fix where you enter info through a web form and the responses don’t make sense if you are not in the US nor does it offer the right options in their dropdowns. They only give 45 days to return shoes which given it has taken more than 25 days to arrive here is unreasonable to achieve in international returns without excessive charges. A further update is customer service did come back to me very quickly and refunded my shipping cost to help with the returns. Much appreciated! Since they had missed an item from my order they refunded this pretty quickly too, although not the import tax. Please update your sizing charts Lems - Such a shame as it’s a simple thing to state what size feet a shoe will actually fit. The app you have even recommended the sizes I bought and this was larger in size than my old trainers from you. I couldn’t get my feet in the trailheads as they were so narrow and also short. Toes were crushed in the Chillums and they were lovely and wide. Had they fitted and not been short in length I would have kept the Chillums.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 62% are 1–2★.
Recently I purchased one of their items, and I posted a three-star review on their website due to a major flaw as outdoor-oriented shoes (I could have given one-star but the shoes are marginally comfortable so I chose three-stars). But the review never went online. So, I guess they limit the number of negative reviews posted on their website so that the overall review trend to be highly positive. I generally don't trust a company that fills reviews on their website only with positive reviews because I feel it's unfaithful to customers. So, I wish I had looked at Trustpilot before ordering.
Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
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