
Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
Lems Shoes receives a mixed response from consumers, with many praising the comfort and fit of their footwear, particularly the Chelsea Boots and Primal Zen shoes. Reviewers express love for the shoes, noting their lightweight design and overall quality when the right size is obtained.
However, a significant number of customers report serious issues with sizing, claiming the shoes are often too narrow and not true to size. Additionally, complaints about poor customer service are prevalent, with many stating that their inquiries go unanswered or that they face difficulties with refunds and shipping. High shipping costs and concerns about product quality further contribute to the dissatisfaction. Overall, while some customers enjoy their Lems shoes, the negative experiences regarding service and sizing overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 37 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“I had originally given a 1-star review because I had such a negative time with getting an order shipped to the UK and...”
“The customer service representative was incredibly unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | — | 37 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Lems Shoes is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.9).
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 62% are 1–2★.
Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
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