Great shoes
I've worn Lems for several years. They are the most comfortable shoes I have ever owned, and they hold up well. Very satisfied.

Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
Lems Shoes receives a mixed response from consumers, with many praising the comfort and fit of their footwear, particularly the Chelsea Boots and Primal Zen shoes. Reviewers express love for the shoes, noting their lightweight design and overall quality when the right size is obtained.
However, a significant number of customers report serious issues with sizing, claiming the shoes are often too narrow and not true to size. Additionally, complaints about poor customer service are prevalent, with many stating that their inquiries go unanswered or that they face difficulties with refunds and shipping. High shipping costs and concerns about product quality further contribute to the dissatisfaction. Overall, while some customers enjoy their Lems shoes, the negative experiences regarding service and sizing overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 37 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“I had originally given a 1-star review because I had such a negative time with getting an order shipped to the UK and...”
“The customer service representative was incredibly unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | — | 37 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Lems Shoes is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.9).
37 reviews of Lems Shoes. Filter by what matters to you.
I've worn Lems for several years. They are the most comfortable shoes I have ever owned, and they hold up well. Very satisfied.
lemsfootwearspain.com = ES UNA ESTAFA, no hay que comprar en esta página, pagué y el pedido nunca llegó. Hablamos con la lemsshoes.com y efectivamente plagiaron su página, visualmente es igual, con los mismos productos. La unica página oficial es: lemsshoes.com
Loved these shoes the instant I put them on. So incredibly comfortable and light. And had to stop myself from immediately buying a second pair. But will definitely be buying again. They have replaced my work boots which I wear all day everyday, as well as I actually just wear them when ever I need to wear shoes now… I draw the line at wearing them to the gym though lol. They did state they would take at least a month or so before they can be shipped due to high demand. And that tracked. I am in Australia and had no issue with the cost of postage (as a lot of other people seemed to have an issue with) if I did I wouldn’t have ordered them. I got mine though “Bprimal” and had no issues. Highly recommend!
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 62% are 1–2★.
Amazing quality and fit. I have big feet, and it's nearly impossible to find shoes that are actually scaled properly for bigger feet (hint: using the same template as a size 4 shoe is not the way to do it). Love the wider options and have purchased 2 pairs of boots and 5 pairs of shoes now! I send all my friends with size 13, 14 and 15 feet to them!
I had originally given a 1-star review because I had such a negative time with getting an order shipped to the UK and the customer service which had left e out of pocket with my boots. Once I filed a complaint with PayPal I was issued a full refund within 2 days. I had to come back and give 5 stars because I finally got my hands a pair of Lems and they are by far the best boot I’ve ever owned. I’m a rehabilitation specialist, specializing in ergonomics and I will forever recommend this shoe to clients. The wide toe box is great but what is more impressive is the width of the entire boot. I’ve bought barefoot shoes in the past that claimed to be a natural fit, but are still quite narrow and tight around the midfoot. Lems are the closest I think you can get to a barefoot boot. They are warm and this model is waterproof. I couldn’t be happier and I’m glad I didn’t give up on getting a pair.
Ordered from the UK 🇬🇧 arrived quickly. My Primal Zen shoes are great quality and the most comfortable shoes I have ever worn, hands down. 💯 would recommend!
I love Lems. In fact, they have been my only shoes for a couple years now. First wide leathers, then vibrams, but never wide enough. Never rugged enough. Enter Primal 2s. So light, foldable, awesome. The only shoes I took backpacking around Asia. Also have the boots (nylon not waterproof) which are slightly less wide but equally well made. I find customer service to be friendly and helpful, and basically just want Lems to be the way shoes are from now on.
Beautiful shoes, so comfy and light, amazing customer service. UPDATE: Three years later and these are now the only shoes i will wear, the vegan boulder boots are my favourite: while all Lems shoes are extremely comfortable, the vegan ones have a particularly soft and flexible upper, obviously best used in summer, and i wear my weathered umber leather boulder boots in Winter. Recently purchased the Outlanders which are truly waterproof and aesthetically are the most stunning pair, but the Boulder boots are still my firm favourite for comfort. My partner is a convert too and now has five pairs of his own, he particularly likes the trainers.
I LOVE these shoes. They are the only ones I've ever owned that are great for my feet, my knees, and my back. They let you run like you're barefoot, while still totally protecting you. Their Primal 2 shoes are the only ones I will run in. Even with a torn meniscus and arthritis, I can run if I wear these shoes (and stay strong). I think I've bought 4-5 pairs of Primal/Primal 2s over the years, plus the Boulder boot (also excellent) and the Nine to Five (did not suit me aesthetically, but a nice wide fit and my 75 year old mom adores them). I just ordered the Chukka ankle boots.
Been traveling with these boots for months now and I love them to death. They look great, are comfortable, and durable. Plus the flexible sole is so helpful for backing. I love Lems.
Lems Shoes is a footwear company specializing in minimalist and barefoot shoes designed to provide comfort and promote natural movement. Established in 2011, the company focuses on creating shoes that feature a zero-drop design and a wide toe box, allowing for natural toe splay. Their product lineup includes shoes and boots suitable for various activities, including walking, running, hiking, and everyday work. The target market for Lems Shoes includes individuals seeking comfortable, lightweight footwear that aligns with a more natural way of walking. By prioritizing simplicity and functionality, Lems Shoes aims to redefine the way consumers think about footwear, appealing to those who value both comfort and health in their daily activities. Customers can explore a range of styles on their website, www.lemsshoes.com, where free returns and exchanges are available to U.S. customers.
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