Excellent service
Excellent service
Melbros Building Supplies is an independent builders' merchant based in Rugby, specializing in the online ordering of building, timber, and garden supplies. Established in 1985, the company caters to both public and trade customers, providing a comprehensive range of trade quality products. Melbros offers free local delivery for orders over £120, ensuring convenience for customers in the Rugby area. In addition to standard supply services, Melbros Building Supplies provides plant and tool hire, timber cutting and treatment, and bespoke joinery through its Springburn division. The company also offers paint matching and mixing services, which cater to both residential and commercial projects. With a focus on delivering expert advice and customer service, Melbros Building Supplies is a reliable resource for tradesmen, businesses, property developers, and DIY enthusiasts seeking high-quality construction materials and tools.
Melbros Building Supplies enjoys an overwhelmingly positive reputation among its customers, with many praising the efficient delivery and excellent service. Reviewers frequently highlight the promptness of the delivery, often noting that items arrive on time or even earlier than expected.
The staff is described as friendly, helpful, and knowledgeable, contributing to a hassle-free experience for consumers. Competitive pricing and good product quality further enhance customer satisfaction. However, a few reviews mention issues related to delivery and staff attitudes, with some customers feeling blamed for problems that arose. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 948 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 9 |
| Jan 25 | 5.0 | 13 |
| Feb 25 | 5.0 | 31 |
| Mar 25 | 4.8 | 11 |
| Apr 25 | 4.3 | 11 |
| May 25 | 5.0 | 2 |
| Jun 25 | 4.8 | 5 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 10 |
| Sep 25 | 5.0 | 8 |
| Oct 25 | 5.0 | 8 |
| Nov 25 | 4.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Super service & next day delivery”
“Delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 948 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Melbros Building Supplies is #1 of 5 on overall rating in this group.
500 reviews of Melbros Building Supplies. Filter by what matters to you.
Excellent service
Delivery spot on
I ordered gravel in bulk. The quality of the product was very good and excellent price. The delivery was very quick and the driver very friendly and helpful. Can't fault anything!
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Price, delivery time and customer support were all fantastic, would use Melbros again in the future and would highly recommend.
I never knew bathroom accessories could make such a difference - love them!
Great service goods arrived quickly and were placed where I needed them on my drive Quality materials and very competitive pricing Free delivery when ordering over £120 was the clincher Highly Recommended
Value for money and well informed delivery time definitely recommend melbros, good service.
Super fast delivery and excellent service - would recommend
I ordered 2 tonnes of bagged topsoil. Comms from Melbros was brilliant, letting me know delivery times, name of driver etc and they met their delivery slot Quality of topsoil was as described Would happily use again
Very prompt service, polite and pleasant driver and quality seems good. Only disappointment that they sent a very large lorry that couldn’t get up my drive which means the large bag of topsoil is by the road and I have to transport by wheelbarrow up a hill. Smaller delivery lorries would have been able to deliver where I wanted it. Why not ask first?
Same day delivery with pre warning call. Bulk bag put just where I wanted it.
Easy to order online and had a phone call and email to confirm when delivery would be
Helpful sales person. Prompt delivery. When I had problem with gnarly sleeper it was changed the next day.
Trouble free order & delivery by a very helpful driver . Many thanks
Quick delivery, driver very helpful,
Melbros Building Supplies is an independent builders' merchant based in Rugby, specializing in the online ordering of building, timber, and garden supplies. Established in 1985, the company caters to both public and trade customers, providing a comprehensive range of trade quality products. Melbros offers free local delivery for orders over £120, ensuring convenience for customers in the Rugby area. In addition to standard supply services, Melbros Building Supplies provides plant and tool hire, timber cutting and treatment, and bespoke joinery through its Springburn division. The company also offers paint matching and mixing services, which cater to both residential and commercial projects. With a focus on delivering expert advice and customer service, Melbros Building Supplies is a reliable resource for tradesmen, businesses, property developers, and DIY enthusiasts seeking high-quality construction materials and tools.
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