Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
It was fine. The mint mobile customer service agent (human) was super helpful. The foxbot is cute and also helpful. I simply needed the other carrier because a family member was there and made me an offer I had to try out.
We. Have a family plan. I tried all three at the 5 GB per month. It seemed to be working except for me. I got over five and I got a nice reminder that I might want to upgrade. I did. I first tried to upgrade on the app and I thought I had accomplished it but found out that it was going to change my plan at the end of my current plan. I tried to use the fox chatbot, but that did not allow me to successfully upgrade immediately. It did offer me a live person and after a tolerable wait I spoke to a real life human being. Then we got it done. Overall mint is where it's at.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
Immediately after I renewed service for myself and two kids for an entire year, my data service stopped working. I attempted to contact Mint Mobile that same day but was told customer service wasn’t available and to call back during regular business hours. So I called Mint Mobile the next day and was placed on a long hold and then spoke to a service rep who was unable to help me get my data back. I called Mint Mobile back and was placed another long hold and spoke to a different service rep who was also unable to help me get my data back. I called Mint Mobile a third time and was placed on another long hold. When the service rep answered, I explained my situation for a third time, and then our line was disconnected. I contacted Mint Mobile a fourth time, this time via their chat customer service on my computer and spent another hour and a half trying to get help. They said they could not restore my data, and my case would be escalated to a higher up tech team and would be addressed in approximately two days. Because I was traveling and needed working data for GPS, work, and safety, I had no choice but to switch our family to T-Mobile the same day. When I called back later on in the afternoon requesting a refund of all charges, Mint would only refund me for one of the lines because two of the other lines that had renewed showed some data usage in the last 24 hours, including my own which had used some data to call THEM that morning when I was driving. They were uncooperative and would not process a refund. I paid for 12 months of service for me and my kids and received less than a day of intermittent service. Mint Mobile acknowledged the issue and admitted they couldn’t resolve it within a reasonable timeframe but still kept my money. I spent nearly 4 hours trying to resolve this, and ended up with nothing. I'm filing a dispute with my credit card company to get the funds back (they haven't even processed them yet). Oh, and they actually charged my credit card for FOUR lines when I only had three. So there's that as well...
I’m going on 4 days without service. I haven’t had service since 6/13/25. No calls, no texts, no internet. They keep telling me there is an outage and that they will have it resolved in 24 hrs. They’ve been saying this the past 4 days. I have been trying to set up a few personal accounts but I can’t complete the process because it requires a text to my phone with a code that I need to log in. Service interruption is a common experience with Mint, and every time I call they never have an answer and say there is an outage. This is the standard lie customer support gives to customers. Do not sign up with Mint. Pay a few extra bucks and get reliable sevice with another provider.
The WORST company to deal with , poor customer service that doesn’t listen to you , a call @ 10 pm to transfer / activate the wrong line , lying saying they’ll call you back & never do , only to have to call again & explain everything again Wouldn’t have them if there service was free , demanded my money back
Do not deal with these people. TWICE they gave me the wrong service plan and didn’t even try to help me. Such a shit service
Ordered a phone last Tuesday June 10th and received an email with a confirmation number and that it can take up to 48 hours to process which is weird because it showed 3 day shipping when I agreed and they charged me $1,600.00. Tomorrow will be a full week since placing the order and I still have not received an email that anything is happening. Finally got to a real person at Mint and they said to wait until tomorrow because it shows it is still processing. They want me to call back so they can refund the money so I can order again. Ha. Won't order from Mint again. This company seems to be a bunch of BS. They take your money and that is it. Never send a phone or do anything else. Their chat bot is also pointless and does nothing. DONT BUY ANYTHING FROM THIS COMPANY IF YOU EVER WANT TO COMMUNICATE WITH THE WORLD. It's the GREEN LANTERN of the wireless world. They never shipped my phone and started a refund so who knows how long that will take. I have not had a phone for over a week now because of this BS and now I need to start the entire process all over again with another company. I'm confused how they offer products for sale and then just waste the customers time for a week and issue a refund. This company is headed for collapse. It might be more money with another company but at least they will actually follow through with the sale. Very disappointed and their customer support bot is worthless and you have to navigate a maze on the phone and get transferred multiple times to get to a real person that is unable to do anything. Betting this company will fold shortly. BUYER BEWARE!
They lose 2 stars for misleading advertising. Ok, so yes you CAN get your phone service for $15 per month...but only if you only need 5 GB data and are willing to pay for an entire year IN ADVANCE!!! I've had the 3 month plan that's now expiring, I'm considering options. The service itself is good enough most of the time, but can drop to no bars or just one bar when far outside the cities.
So needed to talk with a Cust. Svc. representative to transfer to my service. The Rep. talked very rapidly and was not overly patient. However, she eventually and successfully ported my phone out of AT&T Carrier service. I was left to install an eSIM via a QR Code to my phone to initiate the Mint Mobile service. I quickly find my iPhone 14 is "not compatible" with their eSIM. I now have an iPhone that can't make phone calls (i.e. hockey puck). On my laptop I IM-ed with Mint Fox (their "help service") and after providing basic information come to discover the phone is locked. Despite my request they could not restore my AT&T Service or any service to make calls. They suggested using someone else's phone to call. Living alone with no landline... I am not pleased with their lack of a solution. Worse yet I need to now go to AT&T unable to call anyone for help -- let alone get help if I have an emergency in the meantime! I complained on the IM that, "their process is not very good." After a long pause (multiple flashing elipses) they repeated the same solution to use a friend or family member's phone or to go an AT&T store. Frustrated but hoping they could correct their system I suggested, "shouldn't part of the process include asking me if my phone is locked before Porting the phone from my existing service, yes?" After a moderate pause. They said "Yes, and" something else but immediately deleted the chat before I could read the rest -- So rude! Feels like this has been rolled out without testing or debugging and the customer is left to be a Guinea pig to find errors and when helpful suggestions are made to improve things for the next person it is ignored.
I would give it 0 stars if I could. I paid up front for 3 months. Every single day the service connection disconnected my phone. I missed important calls from clients many times. I had to, at a minimum, reset my phone everyday, sometimes numerous times a day. I was on with support more times than I can count. I was disconnected pretty much every time I called support and had to call back and start over because their call service reps cannot call out. I started to only deal with supervisors for that reason. I had the sim card replaced twice, that didn't work either. On about 90% of the calls over the 3 months, I was told there was an outage in my area. I traveled during these 3 months to 3 different states and had the same problem daily wherever I was. On 3 different calls with supervisors, they all had me jump through the same steps I'd already been through, with maybe one new approach. Then they would promise me profusely that they would call me back to make sure the issue was fixed. They would set a time and day and we would discuss time zones so we both knew when the call would be made. No one ever called me back. Ever. One of them promised to call me every 24 hours for 3 days to assure that the issue was fixed. Never called. I was offered a credit. Never received it. I was offered a discounted rate for future months for my troubles. I replied: In 3 months you haven't fixed the issue, for 3 months Mint Mobile has told me there was an outage in my area. So in 3 months Mint mobile couldn't fix an outage or my issue and you want me to keep using Mint? They are awful. I would NEVER recommend this company unless I really didn't like somebody and wanted to risk putting them through hell.
The original sign up was lacking in some important information. When I called Customer service to discuss the issue I was insulted by not getting answers but instead made to feel it was my fault. Then for toppers I asked for their supervisor THREE TIMES before she finally got someone who in turn told me they could not help me.
I have had Mint for 1.5 yrs and up until recently it was great. I have been having issues making and receiving calls during busy times. I live in a smaller city near Houston. Tonight I called to talk to a live agent. It was totally frustrating. She spoke decent English but had zero comprehension of the English language. If she did not correct my issue I will be leaving Mint mobile.
What's the point if I never get my phone? They partner with Fedex and then when Fedex fails to delivery the phone, had to spend time with both Fedex and Mint Mobile for find that they basically refused to help me get it, because all options wasted more of my money. And they blamed each other. Way to hold up responsibility for your own partnership. Honestly, absolutely ruined multiple days and only have regret for trusting this company. Reply to reply: What an absolutely worthless response. I have already done that. Save your auto response, it reeks of insincerity.
I have had several lines with Mint Mobile. They are very inexpensive. Service in my area (central Utah- Wasatch Front) has been excellent. Data speeds are comparable to other plans. I like that I can manage my account and my kids accounts in the same place on the app. And, I just want to say their customer service is AWESOME. I don't love the chat bot, and I wish when I call it was easier to know what to press to speak to a person. But, I just press "technical issue" (4) and then account issue (1) and that always gets me to a friendly and helpful person with a mild accent who has excellent communication skills. They always say back to me what they understood that I need to make sure they got it right, which is very reassuring. And 99% of the time they can get it resolved within the call without me having to take any additional steps. I recently messed up & bought a new line without realizing they had a WAY better promotion going on. They let me get a refund on the one I bought, and purchase another one with the promotion. It only took a few minutes and was super easy.
The service itself in terms of coverage was pretty good. Customer service team when you call are very polite and helpful. The reason I am rating low is that I have moved to the US from the U.K. and signed up to Mint mobile and didn’t appreciate that I would receive a recycled phone number (which other providers allow you to avoid). I am plagued with silent phone calls and automated telemarketing from the moment I installed the sim. Signed up to do not call register but this has not made a lot of difference. The reason for there lower score is that Mint Mobile would not allow me to cancel the contract or refund me (as I repaid for 12 months). The issues with the recycled number means that I can bet using the service but I am stuck with paying for something that is pretty much unusable. I would suggest for anyone signing up to consider if they are happy to get a recycled number, if not, go elsewhere where they can possibly avoid this. Edit : thanks for the stock reply but I have contacted customer service already, on more than one occasion and they confirmed I can’t cancel and are stuck with the contract for the full.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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