Accessibility and friendliness
Accessibility and friendliness, price and convenience. Never had a dropped call, the actual "service" is second to none....

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
Accessibility and friendliness, price and convenience. Never had a dropped call, the actual "service" is second to none....
Cell phone has SOS level of connectivity intermittently for 3 months while at home - that is less than 1 bar LTE - A Cell tower issue. In talking to tech. support multiple times and trying/ changing every setting on my iPhone the problem persists. Mint mobile uses T-Mobile cell towers so they have NO CONTROL over the repair of the tower problems and cannot give a completion date.
It’s good for the most part. Speed is an issue sometimes.
They have a website where you enter your phone number and when I did that the website showed that my home address gets excellent coverage. Long story short...I am getting one bar and SOS on my phone. Customer service is absolutely horrendous. I did everything they asked for trouble shooting and spent at least a total of 12 hours on the phone and now they sent me a physical sim card and it did not fix the issue. Right now I would even settle for two bars but they keep telling me that I will get better service but it looks like it was just smoke and mirrors.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
i think this service is good so far - but not “great” for the price - i can live with good! when i went to pay again - after my first 3 mos - i had already bought 2 (b1g1 promotion) of my plan but when i tried to use that plan - mint told me i would have to get another # and port it in to use that plan which is RIDICULOUS i’m obv not going to do that it’s NOT my fault mint gave me a plan that i paid for that i cannot use!!! when calling and chatting - each rep told me i could not use the plan i bought for b1g1 i’m sorry - but that’s BS and i do believe they should have at least given me an account credit or compensated me in another way like using that $ towards a diff plan i COULD use but they did NOTHING when i last paid - a week ago - for the next 3 mos - mint convinced me i didn’t need unlimited - and i purchased a 20mb plan - however - in a few days - i got the message i was using a lot of data and needed to upgrade to unlimited (which i had already figured i needed!) it also won’t give the weather unless i connect to wifi - which is baffling ???because my location is visible on maps directions etc but i think mint is 100000000% a very valuable affordable service if you have your phone unlocked! i have an iphone which took me months to get unlocked from AT&T - even tho paid off 6 mos earlier - and i made the switch i had business unlimited elite - which was about $150 w taxes each month now i pay $120 for 3 months !!!
My internet is very bad in also slow even my hotspot is slow this need to fix if not after my contract over I’m not gonna renew
Extremely poor customer services, from those Filipinos, whose English is hard to understand and whose attitudes are far below the American standard. I was even hung up on my face by a Filipino woman, when I asked when I would get the phone that I have purchased and paid on the Mint Mobile website. It says 2-3 days shipping. Now after 6 days I still have not received the phone. The website gives out no information regarding the status of my order. Never experienced a vendor this bad and unprofessional. It reminds me a saying: "You get what you paid for." Update: I have called the number and chatted too. I have got no update on my order, now 7 days after I placed it. They hung up on me, when I pressed harder for information. Please don't contract customer services to countries like Philippines or India. You may reduce the cost, but your customers re paying the prices for the poor services. Bring the employment back to the US! There are other fraudulent and unprofessional practices at Mint Mobile too, such as charging more than the invoices show. When I disputed through customer service with the charge, I was asked to send an email with evidences to her email address which does not show a Mint Mobile domain. My email has not been responded for a year now. I will have to complain to the BBB.
Terrible company! Nobody responded on the chat at working hours more than hour and half. They charged me $1710.98 without my permition. Fraud company. Do not trust them
This is a review for the customer service level which is excellent. Having been with AT&T for over 25 years and only ever paid a vastly overpriced line rental of $64 per month - yes, $64 per month for just a line! The equivalent on Mint is less than half of that PLUS you get a high level, responsive customer service set up where they can actually do things on the spot whilst you wait. I’m unable to comment on the reception/coverage as yet but believe for my ‘normal’ and reasonable everyday use in Southern California it will be just fine. I will report back if this changes. Other than that a really good start so far to the service. This is really how it should be.
It's relatively affordable, so I shouldn't be surprised that there are so many places with no coverage. I've also got a second phone that uses Tmobile; a little old flip phone with the buttons that you press to get to the right letter when texting, and it has better coverage than my motorola g5 2023 model with the mint plan on it. Lots of dead spots in Cameron Oklahoma and I'm about to move to that area where I get no cell service (from Mint) at all unless I go a ways down the long driveway and find a spot. Mint does not use those towers around there maybe? I think I might have to pay someone else a bit more so I can make and receive calls more reliably. But the company is nice, affordable, and I repped their jacket a lot. I just wish I could make calls in Cameron. :(
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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