Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
For years I had AT&T ….i switched to Mint Mobile 1 year ago … I had my own phone when I switched and I have the same coverage BUT with way less cost—- my annual Mint Mobile bill is equal to 1 MONTH AT&T bill. So very happy with Mint Mobike
I DON'T LIKE THAT YOU HAVE TO PAY A FULL YEAR TO GET THE LOW MONTHLY PRICING. MY HUSBAND & I BOTH DID EARLY RETIREMENT & ARE NOW ON A FIXED INCOME. PAYING FOR A YEAR FOR 2 PHONES IS A BIT MUCH ; I HAVE TO USE CREDIT, WHICH I HATE. I THINK FOR SENIORS WE SHOULD GET A DISCOUNT.
Phone I purchased less than a month ago, and am still paying for, is not operating correctly. When I called you about it I was told you are basically the middle man and are not responsible for it. Even though you are receiving the money for it.i called Motorola they trouble shit, couldn't fix the issue and said Mint was responsible. When I called you back I was disconnected and no one called me back. I am traveling and the phone is not connecting to wifi. Everything is correct because I can connect my computer. Do I have been forced to purchase more data.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
When I have service it works perfectly. If I’m inside, I do not have service. I live in an urban area. (100k + people). WiFi calling sometime works, but is not reliable. I have to consistent reset my cellular connection. But…..the cost is very cheap. So it has that going for it.
Mint has good prices, but their physical SIM cards stop working in less than a year. They refuse to waive the fee for a replacement. For every issue we've had, customer service has been useless and wasted hours of our time without solving anything. They don't listen to what the actual problem is and what you need. We bought a new phone to solve the issue, and they couldn't even help us get it accurately delivered. It's bad enough that we're seriously considering returning the phone and not renewing next month.
Just the over all experience with mint I've never had to call and try and talk to someone cause my service is exactly what I want plz don't change nothing but maybe give us more data 😆😆 jk love you guys
Impossible to use overseas and very difficult to get out of the their plans as they hide your account number and force you to call for it! Then they are slow to answer the phone.
Companies get the opportunity to shine when things go wrong. Here's where Mint crumbles. Coverage: their coverage is really bad in some areas. Their map shows it. We're relatively fine, but we still routinely call to ask them about status of improving coverage. During the calls, after a long time through 'bots' to get to a human, we usually get people who completely misinterpret the situation. They go out of the way to say that I'm having issues (e.g. reset my phone, change SIM, etc). We're not having issues. We have several phones. Some new with new SIMs. Their maps shows low coverage. And that's fine, all we want is update. None given. Canada roaming: Complete lies. Just look it up. Wallet: incredibly restrictive. Having had lots of money in it, getting to use it is nigh-impossible. Not even escalating it with their chat customer service.
If I could give them less stars I would. This is the worst company I've ever dealt with. Worst customer service that helped in no way. RCS chats didn't work for the entire first week so I couldn't text anyone during that time. Customer service did such a horrible job explaining the simple troubleshooting method, that I looked it up and found the solution myself. I continued to have weird service issues for the past 4 months and random texts were never received. Now Instagram doesn't work at all and I reached out to customer service to be told I'm running on a single band (whatever that means) because their service is horrible and that it might be fixed within a week, but they're sorry for the inconvenience. So now our IG business account is unusable until they figure out why they falsely advertised about having a legitimate phone company that worked in the simplest of ways. I talked to a supervisor about getting a refund because I've had nothing but sheisty service since I switched to them and they were negative amounts of help, so I asked if I could leave a public review somewhere to warn other people not to fall for the scam to which I was told "there is no where to leave a public review, but you can leave a review with me here and I'll be happy to share it with my team." Obviously there's a reason why they don't want people to review them...... This is the biggest scam of a phone company to ever exist and I highly recommend not wasting any of your life and money dealing with them.
It was easy for my wife and I to switch to Mint Mobile! The initial offer of $15 per month was great, and after the first 3 month period you can change your plan depending on how much data you use. We hardly use any at all and so we were able to keep our monthly bill even lower than our previous carrier, making us very happy! Plus, the Customer Service people were helpful and professional and knew just how to hook us up to Mint from our old carriers.
I've been with mint mobile for the past 3 years. Since T-Mobile has taken over the service has gone to crap. Today when I got up my phone said emergency calls only. My dad and brother both have T-Mobile phones and are getting four bars in the same house. Guess what and they'll tell you it's not happening. T-Mobile squashing mint mobile customers now trying to get them to move over. Why would anyone move over to a company that what I can see they've done it to my legacy phone since I won't upgrade. Moving to a different company now. Going to have to fight because you prepay for the year to get my money back from these people. Never should have sold out to T-Mobile. What a terrible company you've become.
Excruciatingly awful customer service. They overcharged me by hundreds of dollars, pushing me into overdraft and saddling me with bank fees. I called to address the matter then after an hour with customer service they cut me off with no resolution.
There are soooo many places where I don't get service. I'm at work right now with no service. I work in down town Omaha! I live in the burbs and never have service out there. I used to have Verizon - no problems what so ever with them but they are pricey. With Mint you get what you pay for, and that's cheap service.
Good service, Good price, So far so good!👍
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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