Satisfied with my service
Tbh ive got excellent coverage. And it's extremely affordable

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
Tbh ive got excellent coverage. And it's extremely affordable
Three day outage So far the service has been down, phone not registered to network. 4 chats and 1 phone call to Customer Service-Tech Support. Always the same response and request to perform troubleshooting. Nothing worked and I received the same response that there is an outage and the engineers are working on it. For at least 3 days. I would rate the customer service as very poor. Rote responses and lack of empathy. Failure to identify the problem up front, instead wasting 2 hours troubleshooting when it is a "network outage". Mint Mobile gets a Fail. I am moving on to a different carrier.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
HORRIBLE, HORRIBLE phone company. Run from them. This is my third day without phone service. So many peculiar reasons why. It first started with the fact that I could not send or receive images in text messages. Then I was told that I had run out of hotspot data when I hadn't used the hotspot. Next, I was told there was an issue with the towers near me. Then I was told I needed to renew my plan, even though I was already paid up. The latest is that my number is being investigated for fraud. For 3 days, nobody can give me my phone number back. It's as if I am an international arms or drug dealer! When will the FBI or CIA arrive to assist these fools with their complex investigation? This is the most absurd experience I have had with a cell phone carrier. On top of that, expect to experience dropped phone calls every other time you call their customer service in a foreign country.
Failed to port number and kept money they collected.Not trustworthy.
Still haven’t removed the charges. Have not reached out. Never activated the service and still charged me. If I pay $20 they will fix it. Problem is it’s in dispute with the bank and additional charges are declined. I have tried to get this resolved by calling. I’ve been hung up on while trying to talk to someone three times. I don’t have endless time to spend waiting on phone, only to be disconnected.
For Fox sake Mint sucks!!! I had heard great things about Mint. I left ATT to save money. 1st: both Mint and ATT made porting over to Mint a super hassle. Mint deactivated my SIMM card because of the problems porting over from ATT. So I had to pay a 2nd time. Then the refund for my 1st SIMM card got mixed up with the replacement SIMM and they deactivated my 2nd SIMM. Then Mint wanted me to pay a 3rd time. All the while during this mess Mint couldn't understand or remember anything I told them. They kept confusing the 1st account with the 2nd account. They hung up on me. They called me back, didn't leave a voice mail and the "back end department" phone number took me back to customer service who wanted me to wait for "back end" to call me again because they couldn't transfer me and I couldn't call "back end" directly. ATT may put you on hold for hours, but MINT can't get anything correct and are a hassle. MINT is cheap because they suck!!! Hey Mint, don't let a bot make replies!
Its help me to be save.
I only use my phone to make calls, emails and facebook. I have been with Mint mobile for 4 yrs and never gone over the 5GB monthly plan. Last month I had to add more GB's. I googled other customer reviews and this seems to be a problem with Mint mobile service using up data. I am now going to look for a new carrier. One other problem has been drop calls. Buyer beware.
I have had mint mobile for three years and it's been mostly good. I have had issues with texts showing up weeks after they were sent or sending five or six of the same texts. I digress, the real reason I'm writing this review is I ordered a phone through mint and used affirm to purchase it, the same day I ordered it I got confirmation of the loan but not of the phone. I couldn't get any information, I ordered on a Friday so I figured maybe it was because it was after their office hours that it wasn't showing. Monday I checked, nope, no information. Tuesday, I messaged through my app. I was told sometimes the person I was talking to that they cannot see orders in certain areas. I had paid for expedited delivery of one business day, Tuesday should have been the day I received the phone. Yesterday I called mint still no order number, nothing, I am told that I have to contact affirm about the phone. I talk to affirm and of course they told me they are only financing, which I knew, but do the steps, right? I call mint back and this poor girl on the phone is doing everything in her power to figure this out, to no avail. The kicker is mint has already been paid by affirm and mint can't tell me where the money is lol. I will be calling affirm today and cancelling the loan and likely going to switch providers. I had written off all of the things that had gone wrong for the price, because I was saving money. But this company never came up with a solution for the issue, never called me back when our call was disconnected, nothing.
Easy! Mint is simple, slimmed down, and EASY. It was like a weight lifted off my shoulders transferring over. I can’t believe how easy it was. I can’t believe how inexpensive it is. I keep waiting for the other shoe to drop, but it’s been 4 months and I would have been tricked or scammed into buying something I don’t need by now. Hidden costs would have already been revealed and slammed upon me ruthlessly. Did I mention Mint is EASY?
We've had good reception at home and across the U.S. (except most of Wyoming - but that was expected). The lowest-cost $15/month service is more than we need, especially as its limits increased since we subscribed. Everything we needed so far for service was handled online through their website. I frequently recommend Mint Mobile to friends, colleagues, and neighbors.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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