Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.3	1,060	100%		● Low
BBB Shown, not scored	Grade B-	—	—	—	● Not assessed

3.3 / 5 overall

1,060 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 3.3
12-month avg: 3.3
All-time: 3.3
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Mint MobileThis company	3.3 out of 5 (fair)	100 out of 100	3.0 out of 5 (fair)	3.6 out of 5 (good)	2.6 out of 5 (poor)	−1%	1,060
iD Mobile	3.5 out of 5 (fair)	100 out of 100	3.7 out of 5 (good)	3.9 out of 5 (good)	3.6 out of 5 (good)	—	1,060
Maya Mobile	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.1 out of 5 (good)	—	1,060
ho. Mobile	3.9 out of 5 (good)	100 out of 100	—	—	3.5 out of 5 (good)	—	1,060
US Mobile	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.3 out of 5 (good)	4.4 out of 5 (good)	—	1,060

Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).

Blanca Y

1 review

Jul 6, 2025

Mint mobile illegally locked my phone and won't unlock it

I purchased my iphone 11 pro almost 5 years ago now from the apple store UNLOCKED. I checked to verify it was unlocked when buying it and it was. I then signed up with mint and they've been the only provider I've had since getting the phone. Now, after numerous hiccups with Mint, I'm trying to switch carriers and my phone is saying "SIM Locked" so I can't use my new eSIM from the new carrier. I've contacted mint multiple times, have had hours of long convos, and also apple support with no solution. The VAs at mint keep telling me the same scripted response "we don't lock phones if not bought from mint" which isn't true, because it was unlocked when I bought it and I had also traveled internationally at one point and was able to use an international SIM just fine because it was unlocked and then inserted my Mint sim card when i got back to the states just fine. My phone also wouldn't have been able to work with mint in the first place if it was locked. Then after some time, i decided to travel again and it said my phone was locked which forced me to buy mint's international plan which was really annoying and expensive since i didnt have any other option at the time. Now I'm being forced to switch carriers because Mint canceled my account (I pay $200 each year for a prepaid plan, i renewed this in april and then they cut my service and wouldnt help or refund my $200 so I bought another $200 plan in May and asked for a refund of the first $200 charge, they didnt refund it and so I disputed one of those $200 charges with my bank and now they wrongfully canceled my account even after explaining that I was charged twice for the same service). So now im being forced to switch but i cant even use the new provider's service because mint wrongfully locked my phone and is denying it. Apple is also saying that mint locked it. Anyone know how to fix this??? I heard you need to threaten them with contacting the FCC in order for them to do anything which is crazy and is making me like the company even less EDIT: Now I've received the same generic response that every other negative review has gotten from Mint saying to contact their CS which is useless and they don't do anything and I've had multiple calls with them already explaining this and they do nothing!!

Report

Month	Average	Reviews
Dec 24	3.3	87
Jan 25	3.3	169
Feb 25	3.4	124
Mar 25	3.2	133
Apr 25	3.2	128
May 25	3.5	151
Jun 25	3.4	129
Jul 25	3.2	79
Aug 25	3.2	60

Mint Mobile reviews & trust report

Mint Mobile has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 272 positive reviews

Top complaintsof 190 negative reviews

How it compares

Reviews

Customer reviews (1,060)

Couldn't be happier.

Good service

A phone for Canadian snowbirds who have residency in the USA

I am delighted with Mint Mobile

Mint Mobile FAQ

What is Mint Mobile and what services do they offer?

How does Mint Mobile's prepaid service work?

What network does Mint Mobile use for coverage?

Can I bring my own phone to Mint Mobile?

How do I contact Mint Mobile customer service?

What are Mint Mobile's customer service hours?

How do I activate my Mint Mobile service?

Alternatives to Mint Mobile

iD Mobile

Maya Mobile

ho. Mobile

US Mobile

Asda Mobile

Very Mobile

The CrowdTrust Experience⭐

I need only 1 month but have to book…

no data alarm until 80% of usage & no number transfer

Good soup

Inexpensive

If I could mark 0 stars I would

Unfair Business Practice – Mint Mobile Referral Program

Mint mobile illegally locked my phone and won't unlock it

The Good, The bad, The Honest

Nightmare. Avoid

Efficiency

i setup voice mail and i create my own…

What a garbage company

Don't get Mint-run the other way

Affordable, Simple, and Just What I Need

Works perfectly!!!!!

I've only been with Mint for a few…

Can I keep my current phone number when switching to Mint Mobile?

What happens if I use all my high-speed data?

Does Mint Mobile offer international calling or roaming?

How do I manage my Mint Mobile account?

What is Mint Mobile's return or cancellation policy?

About Mint Mobile

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