Great Service & Can't Beat Price!
I always have great service wherever I go and I love the ability to pay a year in advance, save money, and know I have my cell service set up for the year.

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
I always have great service wherever I go and I love the ability to pay a year in advance, save money, and know I have my cell service set up for the year.
Service was same quality as other providers at fraction of cost.
In 2022 I switched from T Mobile to Mint Mobile, having had a horrible experience with T Mobile as a long standing customer. In the beginning Mint Mobile offered better rates, $15/monthly at the cheapest. Due to the fact that I live abroad and only need my US phone number for 2FA on US accounts and an occasional business reason, it is ridiculous for me to pay any more than that. However, when I heard the news that T Mobile had purchased Mint, I knew from then on it would be downhill. True to form, the prices went up, I pay $25/month to just keep a number alive and receive a few texts. This is so much more expensive than in Europe and other parts of the world. On top of that there are hidden fees and taxes that are not shown on purchase prices. Shady. Additionally their website doesn't function well, and I often get error messages on simple commands. I will be moving to another provider very soon.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
MINT MOBiLE IS Terrible for Seniors Does Ryan Reynold have parents!!!!! My brother is a senior veteran!! He put the wrong code I. And his phone locked we have been dealing with customer for 5 days now they are again calling us back today( his sister) And THEN they will send a new SIM card which will take another 3days!!! What he has medical issues how does he dial 911. Mint mobile is NOT for SENIORS!!! Don’t they have overnight expedited service????? Don’t buy this for your senior Great price but terrible service!!!!!
This is about the mint mobile internal call roaming add on service. This time it WORKED. Last time it did not work. I read somewhere that they made some changes. The Mint Mobile service itself is great. Thanks. It's nice to write a good review once in a while.
If you want to pull your hair out and be constantly stressed while lied to the whole time, this is the service for you. Worst service I have ever had and my lawn service just signed up before me and they are having the same complications. Highly do not recommend
This used to be one of my favorite MVNO's? That went out the door rather quickly though. Customer support is rude and slow. There website is outdated like there agents. Reading these reviews look similar to the issues I have. 3.3 rating must be the standard at mint mobile? PS: Thanks for your prompt service with my refund also. This explains 1 issue with mint mobile.
There was a blackout in service while travelling in New England unbeknownst to me. I thought service just sucked when visiting a friend in her area. Only was able to use WiFi. Then I left to town for errands and couldn't access navigation, got lost on the way back. Called before leaving to next destination as I needed GPS and learned of blackout. Was told no end known for blackout. Asked to give zip codes, picked area two hours drive away, also blacked out. Decided to get another service. This was 7 of 12 weeks into prepaid service. Told I can get a refund for 5 weeks remaining, never was sent. Called back told nonsense about 7 days refund policy, and they closed my account since I transferred my # despite still being in the 90 days I paid for. Going to try and serve legal docs with damages for hassle by snail mail. Address is listed on BBB FYI.
Mint took my $50 for a sim and a plan. And then FedEx lost the package. Mint customer service told me I will have to wait. They kept telling me to buy an eSIM. Device takes a SIM card. Waste of money and time.
They not only provided excellent mobile service to my son during his stay in the US, but when he forgot to cancel his plan and I was charged for a 6-month renewal, I received a refund right away. Thank you very much!
They canceled my service!!! For no reason after taking $200 for the year . I am really upset. So I have to find another cell service or pay $200 again !!!! They responded for me to call back. I called three times to try and get this straightened out and they take 30 minutes then hang up on me.
I've been with Mint for 4-5 years. It has always been a game to log into their app, website from overseas. I used to use a US VPN, then it became harder and harder and now, its almost a game. They want to sell me a international pass but its a game to log in to buy one. Then I buy one, turn on the data and guess what? I can't get into their app and website even using their esim + data which I just paid for just to login again Their prices are too high for somebody who travels around the world and I just don't get it. Do people don't travel? Come on Mint, use your heads. if somoene goes to carribean and can't log in, how can they buy a international pass? Not everyone can play a USA VPN game with you.
I tried Mint after 15 years as a Verizon customer. I wanted to see how the coverage worked in my location and how responsive the service was. Now I'm thinking about buying new phones for my daughters and I don't qualify for any deals because I'm not a new customer. It's disappointing that you wouldn't offer an incentive to existing customers to keep them using your service. I'm now more likely to jump ship when I see a good phone offer.
Mint’s AI is dangerous. What just happened to me as a long time (~ 4 yrs) Mint customer. Called their cust service number: 1-800-683-7392 > AI system auto answer’s your call > (Me): connect me with Live agent > (Mint AI): you can tell me exactly what you need > (Me): connect Live Agent > (Mint AI): tell me what this is about to re route you to the right live agent > (Me): renewals > (Mint AI): your 12 month renewal has been successfully processed and charged to your account (all this within 5 seconds of me saying “renewals”). Was not able to stop this. I said No, Cancel. Nothing. I then went online to my C.Card and saw $200.xx pending charge from Mint Mobile. I couldn’t process a claim because it was “pending”. Had to call back Mint again. Imagine the frustration. Way to go Mint. Fix your AI - It’s retarded. Oh, and btw, thanks for asking the customer to “approve the transaction” while dealing with your AI. Wow!!!!
My niece was telling me about great Mint Mobile is so I went on the Mint Mobile website to check out their 55+ plans. First off, it looks like you must have an IPhone type phone to use Mint Mobile service. I have a flip phone and several times I tried to enter the IME number to see if my phone was compatible only to have system cut me off and go back to Check Compatibility. The AI chat line was no help and when I asked for a live agent, I was given a phone number for a customer service which was closed. I don't think Mint Mobile is for me.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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