Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
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I have had a great experience with Octopus - I ordered a nearly new car through a work scheme and the delivery was really quick. The whole process was painless and transparent. Ali from Octopus was really great, helpful and friendly. I would definitely recommend. The car is great and the driver who dropped it off was a top bloke too. All in all would recommend to use Octopus
Once I placed my order, I was swiftly contacted by Amy who ran through some initial checks and confirmations before getting the ball rolling. As this was my first lease and also my first salary sacrifice scheme, Amy was able to breakdown and explain how the payments, including tax and national insurance, worked and what my final take-home would be. She also explained all the terms and benefits that come with the EV scheme which made the whole thing much easier. Looking forward to my delivery date!
I wanted to take a moment to share my wonderful experience with Octopus Energy, and particularly with Louis. From the outset, Louis has been incredibly responsive and always to the point, making every interaction pleasant and efficient. Recently, I made the exciting decision to purchase my first electric car, and I couldn't be more thrilled with how seamless and smooth the entire process has been. Louis was there every step of the way, providing invaluable guidance and support that made this transition to electric driving a breeze. The level of professionalism and dedication shown by Louis and the team at Octopus Energy has truly exceeded my expectations. Their commitment to customer satisfaction is evident, and it has made my journey into the world of electric vehicles a fantastic experience. Thank you, Louis and Octopus Energy, for making this milestone so enjoyable and stress-free. I look forward to continuing our relationship and exploring more sustainable energy solutions together. Niki
A great service. From the first initial search, placing the order, installation of the charging point and receiving the vehicle has been seamless. Every person involved has been so helpful to ensure I knew what was happening and they were there if needed. 5 stars for me. Well done and thank you
the whole thing was seamless from start to finish. Ali who handled my order was incredibly helpful, replying quickly and clearly to any queries. Delivery was on time and updates were often and informative. I woudl recommend Octopus EV to anyone.
The whole process of the EV was excellent. Octopus were outstanding in their communication throughout and I would certainly use again.
My POC, Ri, provided me with fantastic communication for the process. Timely updates kept me in the loop and made sure I was fully prepared for the delivery of my vehicle. Even after delivery was complete I still received very personal service which was greatly appreciated. A really pleasant and professional, personal experience.
Now had 2 cars with Octopus. Very flexible with the car I wanted, set expectations well and delivered ahead of schedule. Very happy!
Selecting the right car was easy from the portal, allowing me to choose the right model and options. Pricing was clear with a full breakdown of the offer and what was included. Ordering was just a matter of clicks, paperwork followed and was easy to complete and quickly processed. Delivery to my door was arranged but in the end I opted to collect the vehicle myself which gave me the opportunity of driving it home. The car was immaculate when I picked it up from Tesla. Francis at OctopusEV has been on hand to help from order to delivery and whenever I've had a query, has responded quickly and clearly. I had a camping trip booked requiring me to get an additional number plate for my camping trailer and Francis sent the required paperwork for me to do this by return email. I'm very pleased with the car and service provided and would recommend OctopusEV.
The whole process of getting my new EV through Octopus Electric Vehicles has been absolutely seamless! From the initial chat with one of their team to find out more, through the ordering process and keeping me up to date with waiting for delivery of my vehicle. They were polite, available, quick, responsive - everything you would hope and want. Also the process of getting my charger installed at my home was equally as smooth. Would definitely recommend.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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