Great service from start to finish
Great service from start to finish. The car was delivered by a lovely man and the after care phone call from Angela was a nice end to the service Octopus provided.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Great service from start to finish. The car was delivered by a lovely man and the after care phone call from Angela was a nice end to the service Octopus provided.
Jess kept in contact with me throughout and was always available for any questions I had and I had a lot! She put me at ease and clearly explained all of the options available. Would definitely recommend.
Update: Following my original review, I did proceed with the 200-mile round trip, uncertain if the funds had been transferred and fully aware I might be turned away. Fortunately, upon arrival, the vehicle was ready and the funds had been received. Dani, a Customer Care Executive at Octopus, reached out to acknowledge that the situation was far from ideal. She has been transparent about the shortcomings, confirmed that learnings have been taken from this incident, and has genuinely tried to make things right retrospectively. While the experience was undeniably frustrating, Dani’s response has prompted me to update my overall score to reflect the effort made post-incident. Original Review: Less than 12 hours before the scheduled collection of my new vehicle, I was informed that Octopus had still not paid the dealer—despite the delivery date being confirmed over two weeks ago. I’m now faced with the prospect of making a 200-mile round trip to potentially be turned away. This is for a vehicle worth over £100,000, with a substantial monthly lease payment attached. To make matters worse, I was cleared to sell my existing vehicle in anticipation of the new one, and I am now left without any transport at all. The entire process has been riddled with poor communication. My leasing handler, Hargun, has regularly failed to respond to emails—only engaging after I’ve had to call the helpline and escalate my concerns. This experience has completely taken the joy out of what should have been an exciting and memorable milestone. What I expected was a smooth, premium-level service. What I received was disorganised, stressful, and frustrating. Given the size of the financial commitment, the lack of professionalism and coordination has been nothing short of unacceptable. I cannot recommend Octopus based on this experience.
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The process of ordering a new car can be stressful in most situations but I can honestly say that these guys take away of lot of that stress. They know their products well and will guide and help you make selections and WITHOUT the pushy salesman attitudes that comes with going to any dealer. The only reason I have scored a 4 and not a 5 is that the Website / App keeps showing incorrect information - I ordered my car on the 17th of April and even today 8th May it still does not show as 'On Order' and does not show the expected delivery date which I have been given by email as 24th May (the website shows Jun-Aug)
I initially had a negative experience with Octopus after my car was stolen (difficulty getting a replacement, not able to take the replacement abroad, billed for stuff that was stolen with the car) which left me significantly out of pocket. However on recognising what I had gone through and the costs I had incurred, Ryan and the Customer Care team reached out to me, reviewed everything that had happened, were extremely apologetic and understanding, and made things right
The contact was very good and supportive . The team answered all my questions and guided me through the process with ease.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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