AVOID
AVOID Item was delivered to wrong address. Not their fault but Royal Mail state that you have to contact the sender for them to make a claim. Have contacted and provided proof and they have chosen to ignore me.

Online Pharmacy 4U is a leading online pharmacy service in the UK, specializing in the delivery of prescription medications and healthcare products directly to consumers. The company offers a wide range of services, including NHS prescription delivery, consultation with healthcare professionals, and a variety of medications for men's and women's health, chronic conditions, general health, and sexual health. Customers can conveniently order medications online, bypassing the need for in-person GP visits. The platform caters to a diverse clientele, including individuals seeking treatments for specific health concerns, such as asthma, diabetes, and erectile dysfunction, as well as those looking for general wellness products like multivitamins and skin care treatments. By providing a user-friendly interface and fast delivery options, Online Pharmacy 4U aims to enhance access to essential healthcare services for its customers.
Online Pharmacy 4U receives mixed feedback from its customers, with a significant portion expressing dissatisfaction. While some reviewers praise the service for being helpful and responsive, highlighting speedy delivery and great prices, many others report serious issues with order fulfillment and refunds.
Common complaints include orders being rejected despite valid prescriptions, incorrect items being sent, and difficulties in obtaining refunds, with some customers feeling ignored after multiple attempts to resolve their issues. Positive experiences are noted for quick email responses and efficient service, but these are overshadowed by the frustration of those who faced problems. Overall, the sentiment leans negative, reflecting a concerning trend in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 315 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 9 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.1 | 7 |
| Feb 25 | 2.4 | 19 |
| Mar 25 | 2.1 | 12 |
| Apr 25 | 2.7 | 11 |
| May 25 | 1.9 | 10 |
| Jun 25 | 2.8 | 19 |
| Jul 25 | 3.4 | 15 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 315 most recent reviews.
“Online Pharmacy 4U are always helpful and quick to reply to my emails, and the delivery service is always speedy”
“order was rejected despite having a current prescription, had to chase them for a refund and they deducted £5”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 3.3 out of 5 (fair) | 2.1 out of 5 (poor) | 1.6 out of 5 (poor) | +24% | 315 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Online Pharmacy 4U is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 1.6).
315 reviews of Online Pharmacy 4U. Filter by what matters to you.
Over a year ago
BEWARE ! order was rejected despite having a current prescription, had to chase them for a refund and they deducted £5.00, absolute rip off, read the other reviews and AVOID this company
Over a year ago
Online Pharmacy 4U are always helpful and quick to reply to my emails, and the delivery service is always speedy. Thank you
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 63% are 1–2★.
AVOID Item was delivered to wrong address. Not their fault but Royal Mail state that you have to contact the sender for them to make a claim. Have contacted and provided proof and they have chosen to ignore me.
BEWARE ! order was rejected despite having a current prescription, had to chase them for a refund and they deducted £5.00, absolute rip off, read the other reviews and AVOID this company
Online Pharmacy 4U are always helpful and quick to reply to my emails, and the delivery service is always speedy. Thank you
I placed and order from them 2 weeks ago for x 3 nasal sprays. Only received x 1. I have emailed them, phoned them, and they say not available. I filled in the contact us form which then said oops sorry doesn't work. I have now sent a letter in the post, however I don't expect anything from them. They took £17.12 form me for nothing. Terrible company Do Not Use Them!!!
Very disappointed in my whole experience with the company and service provided. 3 or 4 emails sent to get a replacement for the wrong item they supplied. Item was returned to them in the same packaging as it was sent to me in and I was then informed when they received it back it looked used and they were not able to resell or give me a refund. Order #102034
Great prices and fast delivery. Messaged them because I thought the parcel hadn't shipped and they responded immediately showing me it had been delivered, so great response time for a mistake that was mine.
Order placed on a Monday. Was sent the following day. Received by Royal Mail the day after that. Excellent service. Will return for repeat prescription. Thank you very much.
Placed order on 06 July. Cancelled 3 hours later. Promised to refund within 48 hours. Nothing. And no response to emails or calls. I see the same issues reported by others. Please avoid this company. Reported to Action Fraud. Established in March 2011. How have this company not been shut down and prosecuted in that time?
They listened, understood and responded helpfully, with knowledge and insight. After weeks of frustration with other online companies, I am relieved and grateful, especially to Philip.
Очень оперативно работает,спасибо за понимание.Быстро отвечает.Ошибочно отправила товар на другого человека.Написала письмо .Товар уже был отправлен.Но ,они быстро связались и поменяли имя получателя.Спасибо,команда.
Amazing Customer service and very fast delivery.
Placed my order, it was accepted and my money was taken. The order was then rejected. I sent four emails, asking for my refund, each containing the order reference, my mobile number and email address. These were completely ignored. Don't waste your time trying to call them, they don't pick up. 10 MINUTES! after leaving a negative review on trustpilot, I get a sickening email from them saying they tried to contact me but were unable, customer care and satisfaction was a priority blah, blah, blah. So two faced. Also, i am a bit suspicious of all their website reviews.. Great this, great that. How many customers does this company swindle out of their money in a year. A lot, i suspect. Shop elsewhere, there are an abundance of decent businesses out there. Thank you Trustpilot!
This company are a delight to order from. The service is spot on - reliable and speedy. I have used them on a number of occasions for hay fever medication. The range of items is very good with quality products at very competitive prices. On one occasion I had an incorrect item - after a brief email the response was so quick!! The resolution was excellent and there was no quibble or questions asked - I sent a photo of the invoice and item. Easily resolved. Just what I want from any business. Just all round fab !!
As others have stated this is a scam company. Will take your money, then reject your order and not refund your money. Had to go through my credit card to get my money back.
Dreadful .items substituted for a product i cannot use .when contacted they said in my order statedmitems could be substituted i could not see this ion my original order .as they state they will not refund items in poor condition i could not return the items as they had been damaged in the post .this is the worst service i have hadform an online company ever . The item then sent is much cheaper than the one i had ordered
I’ve been using there services for over a year now and I’m very happy with all aspects of the service they provide . Orders always shipped fast and very informative when I’ve needed help and advice
Very fast and helpful service
The service was very quick and easy, I would have preffered less refund fee as the result of rejection but I am satisfied with the overal service.
Great service, fast delivery and went the extra mile to ensure I received my product a day early! Will certainly be using again and can highly recommend. 5 star service.
Online Pharmacy 4U is a leading online pharmacy service in the UK, specializing in the delivery of prescription medications and healthcare products directly to consumers. The company offers a wide range of services, including NHS prescription delivery, consultation with healthcare professionals, and a variety of medications for men's and women's health, chronic conditions, general health, and sexual health. Customers can conveniently order medications online, bypassing the need for in-person GP visits. The platform caters to a diverse clientele, including individuals seeking treatments for specific health concerns, such as asthma, diabetes, and erectile dysfunction, as well as those looking for general wellness products like multivitamins and skin care treatments. By providing a user-friendly interface and fast delivery options, Online Pharmacy 4U aims to enhance access to essential healthcare services for its customers.
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