Is Orion Home Improvement Ltd a legitimate company?
Yes, Orion Home Improvement Ltd is a legitimate company with numerous verified reviews and a high customer rating of 5/5. Many customers commend their professional approach and quality of work.

Orion Home Improvement Ltd is a leading home improvement company based in Yorkshire, specializing in the installation of high-quality conservatories, orangeries, extensions, and double glazing windows and doors. With over 30 years of experience, the company has established itself as a trusted local expert, offering homeowners a range of solutions designed to enhance the comfort and aesthetic appeal of their properties. Orion provides a free design and quote service, ensuring that customers receive tailored options that meet their specific needs. The company emphasizes quality and customer satisfaction, with a commitment to transparent pricing and no pressure selling techniques. Orion Home Improvement Ltd aims to deliver a seamless home improvement experience, utilizing nationally recognized products backed by a 20-year guarantee. Their target market includes homeowners in Yorkshire looking to make significant enhancements to their living spaces through durable and stylish home improvement solutions.
Orion Home Improvement Ltd receives high praise for its professional service and quality installations, particularly regarding windows and doors. Reviewers frequently highlight the excellent customer service, noting staff members like Roy and Dawn for their friendliness and helpfulness.
Many customers appreciate the company's commitment to honoring guarantees and providing prompt solutions to issues, often resolving problems on the same day. However, some reviews express dissatisfaction with poor customer service responses and workmanship, indicating that while initial interactions may be quick, follow-up support can be lacking. A few customers report issues with product quality, specifically mentioning problems with windows and doors.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 100 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 10 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 5.0 | 2 |
| May 25 | 4.0 | 2 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Professional approach by all staff”
“Quick fitting but poor workmanship and customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | −7% | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Orion Home Improvement Ltd is #2 of 5 on overall rating in this group.
100 reviews of Orion Home Improvement Ltd. Filter by what matters to you.
Over a year ago
Professional approach by all staff . Arrived when booked , left everywhere tidy . Good standard of work . Good information and support from installation manager
Over a year ago
Your employee, Roy, did a great job. He was friendly, professional, and very knowledgeable. He fixed the issue with the minimum of fuss. He’s a credit to your company. I’d happily recommend you to oth... See more
Over a year ago
Composite doors fitted nearly eight years ago. Problem with locking mechanism developed. One phone call, immediate confirmatory ring back and then engineer came and fixed the fault - all within one w... See more
Over a year ago
The customer service was excellent, Dawn, the staff member i dealt with has been so helpful and we have reached a solution to my problem amicably.
Quick answers to the questions people ask most.
Yes, Orion Home Improvement Ltd is a legitimate company with numerous verified reviews and a high customer rating of 5/5. Many customers commend their professional approach and quality of work.
No, Orion Home Improvement Ltd is not a scam. They have received a significant number of verified reviews, with a majority reflecting positive experiences regarding their customer service and workmanship.
Orion Home Improvement Ltd specializes in the installation of windows, doors, and conservatories, providing high-quality products and services tailored to customer needs.
Orion Home Improvement Ltd accepts various payment methods, including credit and debit cards, along with financing options for larger projects, making it easier for customers to manage costs.
Orion Home Improvement Ltd honors guarantees on their products, as demonstrated by customer reviews highlighting prompt service for warranty claims. They strive to resolve any issues quickly and amicably.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Professional approach by all staff . Arrived when booked , left everywhere tidy . Good standard of work . Good information and support from installation manager
Your employee, Roy, did a great job. He was friendly, professional, and very knowledgeable. He fixed the issue with the minimum of fuss. He’s a credit to your company. I’d happily recommend you to others.
Composite doors fitted nearly eight years ago. Problem with locking mechanism developed. One phone call, immediate confirmatory ring back and then engineer came and fixed the fault - all within one week. Excellent service.
The customer service was excellent, Dawn, the staff member i dealt with has been so helpful and we have reached a solution to my problem amicably.
Reliable service and honour the guarantee on the windows. Staff are friendly and helpful. We’re recommend the company to anyone looking for new windows or doors.
The response I've had from this company has been nothing short of shambolic. InItially the response was quick and we were booked in for two new windows. However, this is when the problems started. The first two workers turned up stinking of weed and proceeded to fit the windows in such a way where we couldn't open them and they did not clean up after themselves. After this, we had to chase the company repeatedly to get someone to refit them. They sent someone else out who admitted the work was unacceptable and refitted the windows. Fast forward two years and the window fittings are falling apart and due to being incorrectly fitted, they let in a large draft. I've called Orion to have someone come out to check them and once again, they admitted the work was shambolic and they would fix it. Moving onto appointment day and the bloke turned up saying he only had an hour, hadn't been briefed on the job and couldn't do it. I've chased Orion multiple times for someone to come out and each time I received a partial answer of they'll get back to me. Two months later and I've heard nothing. Absolute shambles of a company. Quick fitting but poor workmanship and customer service. In comparison, we went to square deals who fitted our other windows with minimal fuss and made a great job. Would recommend switching here. Orion, if anyone is reading this, please call me back. Let's get this shambles sorted and end our unhappy experience together.
Products and fitters from Orion (conservatory and full window replacement) have always been great, but customer service response is now poor. Long delays in getting any response and you need to chase multiple times to try get anywhere. The use of a generic online form rather than a dedicated email only appears to exacerbate the delays.
Kindness and helpfulness Mark was happy to advise me even on things he had not come to sort out
Great customer service. Recently I have problem with the door which bought 5 years ago. The problem was sorted the same day.
The problem was sorted very quickly.The part needed came quickly and was fitted by a polite guy.Very happy.
We had a small gutter leak and we asked Orion to repair under the 10 year warranty which they did with no fuss and no delay. Great service.
The sales visit, the competitive pricing, the detailed quote and the actual fitting were all excellent. Their aftercare follow up was also excellent.
Great choice of door styles at competitive prices, very good customer service. Installers were very professional and polite. There were a few very minor issues that were rectified very quickly. Very pleased all round and would highly recommend this company.
The second sentence, a question is not complete, so the meaning of the question isn't clear! The company provides a good service from my limited experience recently.
Great service from start to finish including prompt snag, plus a repair to damaged by delivery person front door. Can't praise Orion team enough had some dreadful service from others in the industry so great to get a professional, prompt and quality service sales to finish if the job.
Installation carried out quickly and efficiently.
We were very pleased with the service we received from the whole team, from the planning stage to installation. We were kept informed of developments at all times and were always able to access friendly advice and guidance.
We had a porch installed by Orion windows about 4 years ago and last year we noticed the front door was delaminated and also not fitted properly. Someone came out in April 2024 and said the door needed replacing. After this no contact apart from the numerous calls I made to find out what was going on, only to be told it’s in hand each time. Finally in January 2025 they arrive with the replacement door only to find they have made it too short by more than an inch. So once again we are stuck with a poor fitting front door which we can barely shut. So far no contact from Orion to apologise for the mistake or to update us on how much longer we are going to have to wait, hopefully not another year almost. Would I recommend this company definitely not. I was going to use them for our new conservatory but went elsewhere instead.
The gentleman that came to look at our stuck windows was very polite, did the job and explained what he was doing.
Outstanding company to deal with from initial consultation at York through to final installation. Very professional throughout with excellent communication by phone and electronically. As for our 2 new doors we are delighted with the quality of the product and excellent and tidy installation. Highly recommend this company.
Orion Home Improvement Ltd is a leading home improvement company based in Yorkshire, specializing in the installation of high-quality conservatories, orangeries, extensions, and double glazing windows and doors. With over 30 years of experience, the company has established itself as a trusted local expert, offering homeowners a range of solutions designed to enhance the comfort and aesthetic appeal of their properties. Orion provides a free design and quote service, ensuring that customers receive tailored options that meet their specific needs. The company emphasizes quality and customer satisfaction, with a commitment to transparent pricing and no pressure selling techniques. Orion Home Improvement Ltd aims to deliver a seamless home improvement experience, utilizing nationally recognized products backed by a 20-year guarantee. Their target market includes homeowners in Yorkshire looking to make significant enhancements to their living spaces through durable and stylish home improvement solutions.
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