Great staff,
Great staff, Excellent location, Clean comfortable room.

Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
Consumers generally express high satisfaction with Premier Inn at Home, particularly praising the quality and comfort of their pillows. Many reviewers highlight the ease of ordering through the website and the efficient delivery service, noting that the pillows are both firm and supportive, making for a comfortable sleep experience.
Positive sentiments also extend to the overall product quality, with customers appreciating the lightweight and warm bedding options. However, some critical feedback emerges regarding the durability of the firm pillows, with a few users reporting sagging within a few months of use. Despite this concern, the majority of feedback remains overwhelmingly positive, showcasing Premier Inn at Home as a reliable choice for quality bedding. Overall, the sentiment leans strongly towards satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.6 | 173 |
| Mar 25 | 4.7 | 225 |
| Apr 25 | 4.6 | 194 |
| May 25 | 4.6 | 187 |
| Jun 25 | 4.6 | 182 |
| Jul 25 | 4.7 | 39 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to use website, could track parcel and change delivery If required”
“Claimed to have no delivery charge and then added £9”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Premier Inn at home is #2 of 5 on overall rating in this group.
500 reviews of Premier Inn at home. Filter by what matters to you.
Over a year ago
Great staff, Excellent location, Clean comfortable room.
Over a year ago
Easy to use website, could track parcel and change delivery If required
Over a year ago
Easy website Fantastic products Brilliant service
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Great staff, Excellent location, Clean comfortable room.
Easy to use website, could track parcel and change delivery If required
Quiet, clean and brilliant firm pillows!
Easy website Fantastic products Brilliant service
Good quality, light weight, warm.
Good product easy to order and good delivery
Very pleased with these Premier Inn soft pillows. They are lovely and comfortable, yet still supportive. We have previously purchased the firm pillows and they were fine too, but as we are side/front sleepers the soft version seems to suit us better.
I ordered some bedding but had not received confirmation but it turned out to be my fault as I had typed my email in wrong, spoke to a lady called sally who was so lovely and extremely helpful and sorted it straight away I would highly recommend this company
The service was excellent and the mattress protecter that I ordered was really good quality.
Good delivery after ordering online Nice soft comfortable pillow
Clean, comfortable and very friendly staff.
We had a lovely stay. Comfy beds, comfy pillows. Food in the bar was lovely. A prefect start to our holiday.
Really easy to order and lots of options to make bundles you want.
I bought firm pillows as I really liked them from a recent stay at the Premier Inn Hotel. Within 2-3 months of purchase and use of the pillows, they have started to loose the firmness around the perimeter of the pillows. I am hugely disappointed, especially since I bought 3 packs; 2 as gifts to give to my brother and his family.
The pillows I purchased are great, glad I spent that bit of extra money to buy as great quality, very comfortable. Hope they last longer than the other brand I bought.
My husband needed new premier inn pillows, he will not sleep with anything else after staying at premier inn many times. Ordering was simple and delivery 3 days later. If you loved your pillows after your stay at premier inn l recommend you order these from premier in at home oh and don’t forget the duvet.
Good products from premier inn online. The pillows and cases are of top quality and would thoroughly recommen.
Very easy to order was despatched quickly excellent quality.
Premier Inn at Home is an online retail platform that offers a range of luxury bedding and mattresses designed to bring the comfort of the Premier Inn hotel experience into customers' homes. The company specializes in high-quality products, including exclusive beds and mattresses made in partnership with Silentnight, a leading sleep brand in the UK. Additionally, Premier Inn at Home provides an assortment of bedding essentials such as pillows, duvets, and linens, all aimed at enhancing sleep quality and comfort. Targeting consumers who seek to replicate the restful sleep environment found in hotels, Premier Inn at Home focuses on delivering premium sleep products that cater to a variety of preferences and needs. With an emphasis on quality and support, the company aims to meet the demands of individuals looking to improve their home sleeping experience through thoughtfully designed products.
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