PureGym UK is a leading provider of affordable gym memberships, offering a network of over 400 gyms across the United Kingdom. The company caters to a diverse range of fitness enthusiasts, including students and individuals seeking flexible workout options without the constraint of long-term contracts. With 24/7 access to most locations, PureGym aims to make fitness accessible and convenient for everyone. The company provides a variety of fitness classes, personal training services, and a comprehensive mobile app to support members in achieving their fitness goals. By focusing on an inclusive and supportive environment, PureGym helps its customers improve not only their physical health but also their overall well-being. With promotional offers such as zero joining fees, PureGym continues to attract new members looking for budget-friendly fitness solutions.
Reviewers generally appreciate PureGym UK for its great prices, well-equipped facilities, and a variety of classes. Many customers highlight the positive experiences with staff, noting their friendliness and helpfulness, which contributes to a good gym atmosphere.
However, there are significant complaints regarding cleanliness and overcrowding, with some describing the facilities as filthy and unsafe. Issues with membership management and payment processes also emerge, causing frustration among consumers. Additionally, the time constraints for cancelling classes are seen as inconvenient by some. Overall, while PureGym offers a solid gym experience with good equipment and classes, concerns about hygiene and management practices detract from the overall satisfaction. The sentiment leans towards positive, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I love this gym (Craigleith, Edinburgh) which is well priced with friendly staff and mostly enough machines - lots of...”
“I have been a PureGym member for almost two years, and while the gym facilities themselves are acceptable, my overall...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.4 out of 5 (poor) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 0% | 43 |
Bottom line: PureGym UK is #3 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 2.4).
60 reviews of PureGym UK. Filter by what matters to you.
9 months ago
The shower facilities always smelled awful. The gym area is always full of bell ends sitting on equipment, not using it while on their phones
9 months ago
Having a good experience and wish I had discounts to use the gym next month , good gym instructors and good gym experience at Romford
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I've only been to 2 PureGym locations, but both locations have been really good. Plenty of equipment and a really good range too. They have plenty of classes, and access to personal trainers. The changing rooms were always clean, and the showers were decent too. My local gym is like £10 a month more expensive and has like half the equipment. Great experience.
The shower facilities always smelled awful. The gym area is always full of bell ends sitting on equipment, not using it while on their phones
Filthy, unsafe and overcrowded
Having a good experience and wish I had discounts to use the gym next month , good gym instructors and good gym experience at Romford
Great staff, lots of classes and great equipment, super clean, music not too loud like in some other gyms. Never too busy and always a good vibe. Love it.
Generally clean and well equipped gyms - although this does vary with location. My only bugbear is the 4 hour timeframe for cancelling classes, if it was a 2 hour window it would be much better and classes would have less no shows. I did once go to cancel a class due to an unforeseen issue at work meaning I wouldnt get there in time, but didnt as the app said was past the time frame (by a few minutes), so I made rearrangements to still be able to go. However when I got to the gym I couldnt even attend the class as it was overbooked. The staff handled the issue very well but the booking system should not have enabled it to happen in the first place.
I am member from 3 months it's always good to be here
Current blonde manager, her assistant, some of her colleagues and few gym goers are wierdos and stalkers. They are probably so used to stalking or following people on thier social media platform they think they can do that in reality lol. They might think I haven't dealt and come across people like them before but I've dealt with plenty... too many wierdos around. • Watch out for a group of loud and noisy women who lack self respect, problem makers and clearly can tell they don't have the right man in thier life. When they see people like me get unexpected attention from others who approach not stalk, prefer privacy, space and have boundaries, something burns thier skin. When they and the staff mentioned above can't get what they want from someone like me, they will try to provoke and aggravate lol so desperate. Can tell they have a very high mileage and been around • They have tried to delete this review before as they don't want people to know the truth, how pathetic and not a surprise.
Went on a trial and got a parking charge so not too great otherwise would of been decent
Great space for fitness training and healthy lifestyle experiences
Great gyms Great price 24hrs Great staff
After several days of emailing back and forth, finally someone picked up my query, understood the problem and fixed it, thanks Ben
Good place to work out. Good price. It's all right and I like their hours better than most gyms
I have been a PureGym member for almost two years, and while the gym facilities themselves are acceptable, my overall experience has been disappointing due to serious membership and payment issues. Previously, I had a bad experience where my membership showed as “cancelled” on the PureGym app even though I did not cancel it and money was still taken from my bank account. At the time, I assumed it was an isolated issue. Recently, the same problem has happened again — this time affecting three memberships: mine and my two sons’ memberships. Payments were taken from our bank account in January 2026, yet all three memberships show as cancelled on the app. As a result, we cannot access the gym unless we rejoin and pay the joining fee again, despite already paying. This situation is extremely frustrating and unfair. Customers should not be charged while being denied access to the service they are paying for. What makes this worse is the lack of customer support. There is no phone number and no clear way to contact PureGym directly. Emails do not receive responses and it’s wont deliver the emails and the only option seems to be visiting the gym in person — which is not always possible for working people. I find it concerning that a large UK company can operate without providing proper contact details or effective customer support, especially when dealing with direct debit payments. Additionally, membership fees continue to increase, while there are many other gyms available at cheaper rates with better service. Based on my repeated experience, I would not recommend PureGym. The billing system, app reliability, and customer service need serious improvement
I love this gym (Craigleith, Edinburgh) which is well priced with friendly staff and mostly enough machines - lots of treadmills . (I can never get on the leg extension machine though!) It is in an ideal siruation in a retail park with lots of parking, and shops and cafés. HOWEVER, until Christmas I was going 5 times a week, which included yoga and Pilates, but now the yoga teacher has left I am thinking of transferring to some other gym. There seems to be no word about replacing her.
I am raising multiple complaints regarding the hygiene and health standards, general management and maintenance as well as the PureGym franchise being impossible to reach out to through email. All aspects fall far below what is reasonably expected from a professional fitness facility. To start, this morning on the 23rd Jan at around 7:30 am, there was an extremely strong smell of urine flooding the entire gym. the odour was so overwhelming that it made the environment intolerable and I was unable to finish my workout and felt I had to leave the premises. It raises serious concerns about cleanliness, maintenance and health standards. in addition to this particular incident, there have been various instances that seem to be repeatedly ongoing issues including members not returning weights after use, littering food wrappers, empty bottles or cans and tissues scattered around the gym and individuals occupying more than one machine at a time or leaving personal belongings on machines to reserve them while being in other areas of the gym. this behaviour is disruptive, and it suggests a huge lack of adequate oversight and enforcement of basic gym etiquette. Despite paying for a service that should provide a clean, safe and well managed environment, these standards have not been met at any time throughout me joining in December. As a result, I no longer feel able to continue using this facility. Through three different emails that I have failed to reach or connect with, I have requested a refund of my short- lived membership as the service that I signed up for does not align with what was advertised or agreed upon at the time of purchase. I hope that this issue can be addressed and my feedback reaches you.
Lovely and helpful stuff they are always ready to help with smiles. Today i had amazing Bodytone and Core class with paul lots of energy very challenging amazing
Joined the gym in Corby just over a week ago and it is so good, all the staff are really helpful especially Teagan I had a learn to lift class with her and it was so good, she taught me about correct form and posture and I am excited to do my next workout there. I know it can be scary learning something new but I felt so at ease, if I can start training at 57 and feel comfortable then anyone can.
PureGym UK is a leading provider of affordable gym memberships, offering a network of over 400 gyms across the United Kingdom. The company caters to a diverse range of fitness enthusiasts, including students and individuals seeking flexible workout options without the constraint of long-term contracts. With 24/7 access to most locations, PureGym aims to make fitness accessible and convenient for everyone. The company provides a variety of fitness classes, personal training services, and a comprehensive mobile app to support members in achieving their fitness goals. By focusing on an inclusive and supportive environment, PureGym helps its customers improve not only their physical health but also their overall well-being. With promotional offers such as zero joining fees, PureGym continues to attract new members looking for budget-friendly fitness solutions.
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