Splash Super Center is a leading online retailer specializing in high-quality swimming pool supplies. The company offers a comprehensive range of products, including pool chemicals, floats, toys, covers, and other essential items needed for pool maintenance and enjoyment. With a focus on providing excellent value and outstanding customer service, Splash Super Center aims to meet the needs of pool owners and enthusiasts looking to enhance their swimming experience. Targeting homeowners and businesses with swimming pools, Splash Super Center ensures that customers can easily find the supplies they require, all while enjoying the convenience of free same-day shipping on many items. The company's commitment to quality and customer satisfaction makes it a trusted source for pool-related products in the home and garden category. For those seeking reliable and affordable pool supplies, Splash Super Center is a convenient option.
Reviewers generally express a positive sentiment towards Splash Super Center, highlighting the easy ordering process and fast shipping as standout features. Many customers appreciate the quick delivery and good prices, with several noting that their orders arrived in excellent condition.
However, there are significant complaints regarding customer service, with some consumers reporting poor communication and unfulfilled promises. Issues with product quality, particularly concerning pool covers, are also prevalent; several customers describe them as thin and ineffective, with some experiencing rips or leaks. Despite these criticisms, many still commend the staff's helpfulness when issues arise. Overall, while there are notable concerns, the majority of feedback remains favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 1.0 | 1 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“EASY ORDERING, CAME QUICK AND HOEPFULLY THE COVER WILL FIT”
“Lousy customer service- they don't even understand what is customers name and address😂😂😂 I can't experience the pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Splash Super Center is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
60 reviews of Splash Super Center. Filter by what matters to you.
Lousy customer service- they don't even understand what is customers name and address😂😂😂 I can't experience the product without washing it first -> Now it can't be sent back. Not as cosy as expected, takes days to dry without using a tumbler. NOT RECOMMANDED!
If I could give 0 stars. This company actually deserves a -10. No customer service at all, sure they talk nice on the phone, then never follow through. Also, their email is always "down" when I call, and they see no record at all of any emails I have sent them over the past two months, even though I have mail receipts showing they went through. They lie about everything. WHAT A SCAM. If they do not send out a replacement cover tomorrow with a tracking number, I will call & post with the Better Business Bureau. You have had ample time to reply and replace my cover. Oh, and then while I am waiting for you to receive resent email, which I also got a receipt for, that it went through....your computers conveniently go down, and the IT people are gone for the day. WHAT A CROCK!
James Turner, We purchased a high quality winter pool cover which ripped during the winter. We took pics of the torn part and sent it to them so we could get a replacement. They wrote us back and said they would not warranty it because the factory said it was not a factory defect. The rip was along the seam only. It would seem to me and others in my family that it is indeed a factory defect. I do believe that someone was educated well beyond their intelligence level. Wish I could have given them zero stars. UPDATE: As of 9/19/19, I have not heard from nor have I been in touch with your customer service team!
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Purchased a pool cover from these people. All of this is just a piece of cheap tarp. Just cover did not last one season. Contacted customer service. Customer service will not stand behind you. If you are looking to purchase a pool cover do not purchase it from these people. If anything is defective they will offer you a 20% discount. That is it. They can take their 20% discount and shove it . Go to a real pool place Do not purchase from this company. They are a scam.
Where is my pool cover? I ordered last week . Not impresed with your customer service. I needed this cover before I leave for a three week trip. Not happy at all with splash.
Splash Super Center is a leading online retailer specializing in high-quality swimming pool supplies. The company offers a comprehensive range of products, including pool chemicals, floats, toys, covers, and other essential items needed for pool maintenance and enjoyment. With a focus on providing excellent value and outstanding customer service, Splash Super Center aims to meet the needs of pool owners and enthusiasts looking to enhance their swimming experience. Targeting homeowners and businesses with swimming pools, Splash Super Center ensures that customers can easily find the supplies they require, all while enjoying the convenience of free same-day shipping on many items. The company's commitment to quality and customer satisfaction makes it a trusted source for pool-related products in the home and garden category. For those seeking reliable and affordable pool supplies, Splash Super Center is a convenient option.
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