Splash Super Center is a leading online retailer specializing in high-quality swimming pool supplies. The company offers a comprehensive range of products, including pool chemicals, floats, toys, covers, and other essential items needed for pool maintenance and enjoyment. With a focus on providing excellent value and outstanding customer service, Splash Super Center aims to meet the needs of pool owners and enthusiasts looking to enhance their swimming experience.
Targeting homeowners and businesses with swimming pools, Splash Super Center ensures that customers can easily find the supplies they require, all while enjoying the convenience of free same-day shipping on many items. The company's commitment to quality and customer satisfaction makes it a trusted source for pool-related products in the home and garden category. For those seeking reliable and affordable pool supplies, Splash Super Center is a convenient option.
Splash Super Center has a positive customer experience.
Reviewers generally express a positive sentiment towards Splash Super Center, highlighting the easy ordering process and fast shipping as standout features. Many customers appreciate the quick delivery and good prices, with several noting that their orders arrived in excellent condition.
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However, there are significant complaints regarding customer service, with some consumers reporting poor communication and unfulfilled promises. Issues with product quality, particularly concerning pool covers, are also prevalent; several customers describe them as thin and ineffective, with some experiencing rips or leaks. Despite these criticisms, many still commend the staff's helpfulness when issues arise. Overall, while there are notable concerns, the majority of feedback remains favorable.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
60
100%
● Low
4.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2024.
Last 3 months
1.0▼ 4.0
12-month avg
2.3
All-time
4.4
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 23
1.0
1
Dec 23
—
0
Jan 24
—
0
Feb 24
—
0
Mar 24
—
0
Apr 24
—
0
May 24
5.0
1
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 51 positive reviews
Fast & efficient55%
28 mentions
Delivery47%
24 mentions
Prices & value33%
17 mentions
Easy to use29%
15 mentions
“EASY ORDERING, CAME QUICK AND HOEPFULLY THE COVER WILL FIT”
On “Fast & efficient” · Aug 4, 2018
Top complaintsof 8 negative reviews
Customer service63%
5 mentions
Scam25%
2 mentions
Quality25%
2 mentions
“Lousy customer service- they don't even understand what is customers name and address😂😂😂
I can't experience the pr...”
On “Customer service” · Oct 2, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Complete waste of money
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Splash Super Center is a leading online retailer specializing in high-quality swimming pool supplies. The company offers a comprehensive range of products, including pool chemicals, floats, toys, covers, and other essential items needed for pool maintenance and enjoyment. With a focus on providing excellent value and outstanding customer service, Splash Super Center aims to meet the needs of pool owners and enthusiasts looking to enhance their swimming experience.
Targeting homeowners and businesses with swimming pools, Splash Super Center ensures that customers can easily find the supplies they require, all while enjoying the convenience of free same-day shipping on many items. The company's commitment to quality and customer satisfaction makes it a trusted source for pool-related products in the home and garden category. For those seeking reliable and affordable pool supplies, Splash Super Center is a convenient option.