Lovely service and good value
I bought a few dresses from our local Bromley store and the staff were really friendly and lovely. The dresses were really good value and a lovely fit. Very happy with my purchase.

Superdry is a UK-based clothing retailer known for its distinctive fusion of vintage Americana and Japanese graphics. The company offers a wide range of men's and women's apparel, including jackets, dresses, hoodies, and accessories that cater to a fashion-conscious audience. With a focus on premium styles, Superdry aims to provide high-quality, comfortable clothing designed for everyday living. Targeting a diverse customer base, Superdry appeals to individuals seeking trendy and functional clothing suitable for various occasions. The brand emphasizes timeless designs and durability, ensuring that each piece is made to feel lived in from the first wear. Customers can explore seasonal collections and seasonal discounts through the official Superdry website, which features an extensive selection of products and trending styles.
Reviewers generally praise Superdry for its good quality clothing and friendly, helpful staff. Many customers appreciate the fast and prompt service when ordering online, highlighting the speedy delivery and the overall positive shopping experience.
However, some consumers express concerns about sizing inconsistencies, noting that items ordered in the same size as previous purchases fit smaller than expected. Additionally, a few negative reviews mention issues with order fulfillment and excessive marketing emails. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and customer service. Overall, Superdry maintains a strong reputation among its customers, with a sentiment leaning positively.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.3 | 100 |
| Aug 25 | 4.4 | 58 |
| Sep 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I find them good quality and a great fit”
“Delivery wasn’t quick enough and item came with catches and creases in arms as though it had been worn and returned”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.3 out of 5 (good) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Superdry is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.3).
160 reviews of Superdry. Filter by what matters to you.
I bought a few dresses from our local Bromley store and the staff were really friendly and lovely. The dresses were really good value and a lovely fit. Very happy with my purchase.
Great experience. Very easy to navigate website. Product fantastic. The only downside to the Product is it arrived with the alarm still attached to it. As we both have full time jobs we are finding it difficult to get to a superdry store. I have spoken to a store and they want to see proof of purchase before they even consider removing the alarm. I find it hard to believe that the item wasn't checked before it was sent out. If it was checked the alarm would have been removed. So the coat is no use nor ornament as it can't be warn due to the alarm being present.
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Clothes are excellent and I buy from here a lot. Spent a good Hour in store but not a single member of staff approached me. They weren’t really interested in helping. Shame really as I spent £500 and would expect some sort of staff interaction
I got an email (and this one) saying that I had ordered something and I didn’t!
I did have a problem with the courier leaving the parcel outside my home whilst I was out, when I got home the parcel wasn’t there, problem was resolved with no hassle, member of your staff helped me and was very helpful
Sizing is on the small side, I sized up as I was not sure but it was still too tight. You also have to pay to return the garment. Won’t be ordering again. Communication re returns and refunds as yet there has been none a week after I made the return.
I have visited to the store in Kingston and tried a cargo short. 32 has fitted but I was not sure at that time however afterwards I have decided to buy it and ordered the size I had tried online. Unfortunately, although all two shorts were same size, at least on their labels, they were not same in real. As I tried it at the store I didn’t try it at home again before have cut the labels. Then I visited store again and saw that some of them (same size shorts) are loose some of them are tight. In conclusion I bought it again and now I have two 32 size shorts one of them fitted one of them not. ;))
The courier company you use evri are useless I asked for my parcel to be delivered to a local locker,when they delivered my parcel to the locker they said there was a problem with the locker and would try the next day.they didn’t they returned my parcel to SUPERDRY so didn’t end up getting my parcel
Very helpful in making a purchase
Quality products
Love these shorts. Great fit, lovely colours. What’s not to like?
Good attentive staff including the security guard to show me to the right area within the store.
Superdry is a UK-based clothing retailer known for its distinctive fusion of vintage Americana and Japanese graphics. The company offers a wide range of men's and women's apparel, including jackets, dresses, hoodies, and accessories that cater to a fashion-conscious audience. With a focus on premium styles, Superdry aims to provide high-quality, comfortable clothing designed for everyday living. Targeting a diverse customer base, Superdry appeals to individuals seeking trendy and functional clothing suitable for various occasions. The brand emphasizes timeless designs and durability, ensuring that each piece is made to feel lived in from the first wear. Customers can explore seasonal collections and seasonal discounts through the official Superdry website, which features an extensive selection of products and trending styles.
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