Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
This was the first time we ordered Indian food from your company online and it won't be the last time.We ordered a set meal for 4 people and there was plenty of different dishes to try. It was so lovely and piping hot and arrived on time. Would definitely recommend this place.
waited 3 hours for my meal and didn't even get money knocked off i was really shocked. they said they had called but i had not got one missed call. even when i got hold of them and they said they would be 10 mins they were another half a hour. what made it worse is we have been saving up so treat ourselves to a take away but 3 hours later it flt more like a chore than a treat. the food tasted OK when we warmed it up. i will never ever order form here again. i found the website amazing there was some confusion on my address when the order went through but the team phoned me to clarify and sorted it . its a same the "takeawy" team dont work at this Chinese
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Listened to my late delivery complaint, sympathised then few days later got generous voucher for inconvenience.
Absolutely rubbish wrong pricing on website after I paid lead to nearly an hour delay on order before it even made by the restaurant. Eventually the order was made after emailing Takeaways.com it arrived nearly 1hr 15mins after paying then was told I had to pay again on delivery even then the order was WRONG! Lucky I paid via PayPal I'm now going through them to get a refund! DO NOT USE - BEWARE!
Very nice. No problems. Good value.
Week in week out we use popadon city always spot on .well done
The food arrived hot and bit a head of time. The portions are large. The food was of good quality and tasty and very good price. I also loved all the veggie options as well.
I ordered food ar 8pm and an hour later I rang the chines take away to see where my order was and they said they'd only just received my order si it took an hour for them to put my order through. I may as well just phoned the Chinese direcy
Easy to use, well laid out web site. Excellent payment options, paypal and bitcoin in particular. Would like to see more takeaways in Edinburgh using this, meaning more variety for the customer. More restaurants need to take advantage of this web site due to the expected increase in paypal transactions following paypal's implementation of their 'Pay after delivery' service option, which allows customers to make a purchase of a takeaway, which is paid for by paypal at the point of sale, who are then paid back when the money is taken from the customer 2 weeks later. Making paypal an attractive paymenty option for those looking for flexibility in their payment arrangements. Those takeaways who offer payment by paypal, and more importantly to takeaway.com, those takeaways who transact through 3rd party providers who offer a paypal payment option, such as takeaway.com, should also see an increase in trade.
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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