The Gym Group is a fitness company that operates 24-hour gyms across the UK, providing a flexible and accessible workout environment for a diverse range of customers. With over 260 locations available, the company caters to individuals seeking affordable, no-contract gym memberships that allow them to exercise at their convenience. In addition to high-spec equipment, The Gym Group offers a variety of fitness classes and personal training services to enhance the workout experience. The company targets fitness enthusiasts, students, and anyone looking to maintain a healthy lifestyle through a supportive community atmosphere. With its commitment to affordability and convenience, The Gym Group aims to make fitness accessible to all, encouraging members to achieve their personal fitness goals.
The Gym Group receives a mixed response from its members, with many expressing dissatisfaction primarily due to the challenging membership cancellation process. Reviewers frequently mention that canceling memberships is stressful and complicated, often leading to unexpected fees.
Despite these complaints, some customers highlight the positive aspects of the gym, such as the quality of classes and the helpfulness of staff members like Ravneet, who is praised for her friendly demeanor and professionalism. However, issues like overcrowding, cleanliness, and a lack of visible staff contribute to a negative experience for many. The overall sentiment reflects significant frustration among consumers, leading to a predominantly negative view of the gym.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.1 | 29 |
| Nov 25 | 2.2 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been going to the gym group for about 5 months now and i was always very anxious about doing the classes there...”
“From the start I asked for standard men of the ship and they put me on with other gyms which cost me an extra £10 the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.5 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: The Gym Group is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 1.1).
60 reviews of The Gym Group. Filter by what matters to you.
Over a year ago
Today coach Leon an extremely good mentor of HIIT class which I have to say was extremely good . He had clear teaching methods and I revised them perfectly. I am very impressed with how his class wen... See more
Over a year ago
I really like the contrast between the free weights and the machines. The set up is perfect for me. The vibes in the gym are always positive and i also mix it it up with some classes in the morning. A... See more
Over a year ago
Such a complete Gym. Really helpfull Staff, good machines and very nice place
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 58% are 1–2★.
Today coach Leon an extremely good mentor of HIIT class which I have to say was extremely good . He had clear teaching methods and I revised them perfectly. I am very impressed with how his class went today . I'm strongly recommending his class and methods of work 10/10 Anna- Maria
I really like the contrast between the free weights and the machines. The set up is perfect for me. The vibes in the gym are always positive and i also mix it it up with some classes in the morning. And the staff of course are very helpful and friendly, including the manager Lutalo who is is great and always makes you feel welcome. Enough said.
Really good
Such a complete Gym. Really helpfull Staff, good machines and very nice place
Zero customer service. Have to practically beg to speak to a live person on their live chat!
Never joining this gym ever again.
It’s an amazing gym lots of equipment that I can use to get stronger love the gym it’s very well made.
The overall feeling and experience of the gym is good, the equipment does its job and the place is always in good nick. Although not having one myself, the PT’s such as Alex are all very nice and understanding which always helps!
Love this gym! The classes and the equipment layout are all top-notch. The service from the staff, especially the Manager Lutalo is exceptional, so much care to detail. Keep up the good work
Classes r great, equipment is always clean and even when busy you can get on something. Staff are fab and always willing to help. I’ve been a member a four months now and no regrets.
From the start I asked for standard men of the ship and they put me on with other gyms which cost me an extra £10 the first month I canceled it a month ago and have sent them evidence and still they take my money telling me I haven't cancelled even though they've seen the snapshots they do a Google form so you can't prove anything when you should be able to email customer services I'm going to sue them this is all the truth and I have evidence beware
Everything was fine until it was time to cancel. It is an extremely difficult and stressful process to cancel your membership. I filled out a cancellation form, and to my surprise, I was still charged for my monthly payment. I called, and I have never encountered such a rude and disrespectful customer service representative in my entire life. Mind you, my account shows as inactive, but I was told I would keep getting charged because I did not “approve” the cancellation via email—after I had already filled out the cancellation form. Please make it make sense. I never received any confirmation email. Who goes through the rigorous process of completing a cancellation form if they don’t actually want to cancel? Why require an email confirmation that never arrives? This feels like a deceptive scheme designed to keep customers subscribed against their will.
Ravneet was helpfull very ni e and always smiling and nest PT IN DAGENHAM GYM GROUP LONDON
I’m a member at the Newcastle City branch, and the biggest issue is people hogging machines and seats while scrolling on their phones. They sit there for minutes without training, and it slows everyone else down. It’s really frustrating for members who come to actually work out.
The worst gym in York. A complete lack of responsibility, or even a willingness to take responsibility, for what happens to the parking lot they provide for their customers. It's an abstraction that defies description. You go to the gym and get a parking ticket that can't be explained, and then you hear from the manager several times that it's not their problem and that nothing can be done about it.... I'm speechless. I received five unjustified tickets while I was at the gym, which I pay for. Thank you to the gym for taking care of its customers.
The dregs of London gyms. Attracts all the wronguns and drug dealers from nearby areas who race from gym to gym on their dodgy motorbikes to do their dodgy business. The staff at the gyms are definitely complicit and probably get a cut as they let these thugs run amok causing a right racket as they go in and out of the gym throughout the day and night which is not the normal behaviour of genuine people going to the gym. Hopefully they’ll close down soon once they get a few warnings from the council and a few visits from the police.
Once again, extremely loud vibrating thuds heard from The North Harrow Gym Group to resident flats above where vulnerable, young and elderly people live disturbing their sense of peace at home. Numerous times have said this Gym Group is " not fit for purpose" and is not properly sound proof as the thuds travel as noise upwards. When will this gym group learn and be more considerate towards the residents that reside above.
Stepney gym is by far the worst gym! Gym looks dirty hasn’t been painted in a long time Toilets are filthy looking with water over flowing from some where all over the floor and smells terrible I normally train in Basildon gym and this one is spotlessly clean at all times
My gym group membership was canceled because i paid in euros i was standing outside trying to get in at 12am and there was nobody there to help me i came back the next day it says there supposed to be somebody from 8am i came back at 9 nobody was here i was standing outside the service for help is bad the gym is good aside but if you need help and there’s nobody there what are you supposed to do
I absolutely don't recommend this gym. I've froze my membership for a month and they made me pay full price, claiming they'll make me pay less next month. They didn't:D Then if you want to cancel your membership, you can either do it at the end of the month and they'll make you pay for next month, claiming they need 5 days to cancel and you did it too late. Or do it before and don't finish the month you paid for 👍
The Gym Group is a fitness company that operates 24-hour gyms across the UK, providing a flexible and accessible workout environment for a diverse range of customers. With over 260 locations available, the company caters to individuals seeking affordable, no-contract gym memberships that allow them to exercise at their convenience. In addition to high-spec equipment, The Gym Group offers a variety of fitness classes and personal training services to enhance the workout experience. The company targets fitness enthusiasts, students, and anyone looking to maintain a healthy lifestyle through a supportive community atmosphere. With its commitment to affordability and convenience, The Gym Group aims to make fitness accessible to all, encouraging members to achieve their personal fitness goals.
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