ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
ThePackengers receives high praise for its excellent packaging and reliable service, with many reviewers highlighting the quality of the emballage and the overall efficiency of the delivery process. Customers frequently mention that their items arrive in perfect condition, showcasing the company's attention to detail.
However, there are notable complaints regarding delivery issues, particularly with certain carriers like CHRONOPOST, which have led to missed deliveries and damaged items. Some consumers also report that packages occasionally arrive without complete address details, causing delays. Despite these concerns, the majority of feedback reflects satisfaction with the service, emphasizing the speed and care taken in packaging. Overall, ThePackengers maintains a strong positive reputation among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 277 |
| Jun 25 | 4.4 | 371 |
| Jul 25 | 4.4 | 352 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service and communication”
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | — | — | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: ThePackengers is #3 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.1).
1,000 reviews of ThePackengers. Filter by what matters to you.
Ein Teil der Ware wurde am Donnerstag und der zweite Teil am Freitag geliefert und konnte erst am darauffolgenden Werktag am Montag ausgepackt werden. Da beim Transport ein Schubladengriff verloren ging, konnte ich den Schaden nicht mehr melden, da bereits 72 Stunden vergangen sind und es digital nicht mehr möglich war eine Schadensmeldung abzugeben.
The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipment rather helping to clear to customer. This is absurd and I would never prefer your shipment or FedEx who is your carrier. Fully disappointed
Après envois de plusieurs mels annonçant son arrivée avant 11 heures, le livreur Colissimo s'est présenté en début d'après-midi et annoncé à ma salariée qu'il avait oublié le colis ! J'ai ensuite reçu un mel m'informant que le colis n'avait pu être livré et il a fallu que je choisisse un point relais pour aller chercher le colis. Inadmissible !
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The company was very slow to pick up and pack the items. One item was damaged in their warehouse. After 2 months I am still waiting for a response from their insurer. Communication from The Packengers is slow and inadequate when there is a problem. I would not recommend using their service despite the process for receiving a quote being fast and efficient. They are good at taking your money, but poor at resolving issues
les prix sont élevés et le service extrêmement lent .
Client régulier de the Packengers, mais là, on frôle l'arnaque. Effectivement, je viens de recevoir mon colis ( Hameçon de pêche polynesien) acheté en salle de vente. l'objet fait environ 9cm. Je reçois votre devis (75 euros) ce qui est en soi déja prohibitif pour la taille de l'objet. Aujourd'hui je reçois le colis, et là surprise..... Le carton fait la taille de 4 paquets de cigarettes. Bref.... Mécontent et pas sûr de retraivailler avec vous
Mauvaise emballage, Pas de protection el le chat est arrivé endommagé. La boîte est d'un carton faible et même pas bien fermé. La pièce pouvait bouger dans la boîte ce que est absolument a éviter. La pièce est 100% détruit. vraiment embarrassant.
Livraison incomplète Reçu 1 lot sur 2
Strongly do not recommend. €140 for the Packengers to collect three prints from an auction house in Luxembourg and deliver them to London. Though the prints have been collected from the auction house, it’s been more than two weeks and they’ve yet to be “shipped” from Luxembourg. Positively glacial.
Commande du 19 juillet que je viens de recevoir Livraison pour le 7 juillet plusieurs fois confrmée par Fedex Rien Livraison pour le 8 confirmée par Fedex Rien Livraison pour le 9 confirmée par Fedex Rien, même chose pour le10, 11,14... Hier chez déposé une réclamation chez Fedex ã l'aéroport et aujourd'hui finalement ils ont livré le colis J'ai perdu 7 jours dans l'attente de ce colis Plus jamais packenger ainsi que Fedex
Livraison incomplète : manque 1 tome sur les 5 que comprend le lot dont vous étiez chargés de l'expédition. De plus, pas d'emballage de protection pour des livres considérés comme rares. Enfin, aucune réponse à mes mails vous demandant des explications, depuis bientôt 2 jours, et aucun n° de téléphone pour vous contacter. Manque total de sérieux. Absence de relation commerciale.
transport commandé le 18 juin. Enlèvement programmé le 24 mais effectué le 26. Devant le retard pris j'ai demandé un changement d'adresse le 27. Réaction de The Packengers avec confirmation le 1er juillet !! Dans le même temps réponse d'un autre service disant que la commande est expédiée à l'ancienne adresse le 1er juillet. du 2 au 11 juillet, le colis est soi disant toujours dans leur locaux alors qu'il devait être remis à Chronopost. Donc rien reçu à ce jour et pas de réponse à ma demande de remboursement ! Si vous tenez aux lots que vous achetez en vente, fuyez !!! Inadmissible !
This lot consisted of two pictures.Only one picture was sent. It was packed by Marina. I look forward to hearing where the other picture is. This is not good enough!
La pieza (lampara Fase torpedo) ha llegado golpeada. El embalaje esta sin golpes ni roturas. Es evidente que antes de empaquetar se ha manipulado y se le han produí do los daños. Reclamo compensación econòmica
ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
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