vitre felee à réception
vitre felee à réception

ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
ThePackengers receives high praise for its excellent packaging and reliable service, with many reviewers highlighting the quality of the emballage and the overall efficiency of the delivery process. Customers frequently mention that their items arrive in perfect condition, showcasing the company's attention to detail.
However, there are notable complaints regarding delivery issues, particularly with certain carriers like CHRONOPOST, which have led to missed deliveries and damaged items. Some consumers also report that packages occasionally arrive without complete address details, causing delays. Despite these concerns, the majority of feedback reflects satisfaction with the service, emphasizing the speed and care taken in packaging. Overall, ThePackengers maintains a strong positive reputation among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 277 |
| Jun 25 | 4.4 | 371 |
| Jul 25 | 4.4 | 352 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service and communication”
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | — | — | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: ThePackengers is #3 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.1).
1,000 reviews of ThePackengers. Filter by what matters to you.
l'emballage exterieur nickel, par contre, il faut aussi emballer et caler les parties en cristal à l'interieur...
Service extrêmement lent... Mon article est en attente d'emballage depuis une semaine et rien de bouge malgré plusieurs relances. Dernière fois que j'utilise ce service, dommage.
Commande passer le 21 juin,enlèvement le 25juin,réception le 8juillet.livraison très chère pour un colissimo,le colis était par contre très bien emballé
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The packaging and transportation are highly recommended. However, when it comes to claiming the partially paid insurance - a package was lost by the shipping company - the customer service is very inadequate. No money and no information after more than three months.
Des emballages surdimensionnés pour justifier un prix élevé ( même sans assurance !)
L'application est bien faite mais le temps de pick up, d'emballage est beaucoup, beaucoup trop long. C'est dommage. Il faut vraiment améliorer la réactivité du service.
Les délais entre la commande et la livraison sont bcp trop longs. Pas de suivi professionnel et les réponses aux emails ne sont pas factuelles. Ex : commande passée le 10 juin et à ce jour la commande n'est toujours pas emballée ni expédiée.
Payer 84€ de livraison pour au final se faire livrer par la poste très moyen je trouve
Won two lots of books at a Drouot auction in Paris in May. The lots were not collected by thepackengers until more than 2 weeks after auction; they sat in their warehouse for another 10 days before being "packed"; then for another 11 days "awaiting collection" by Fedex. Fedex then did a great job delivering to London, and in good time. Finally, and no skin off my nose, they were shipped in 2 separate parcels / deliveries - a waste of money and showing - what the whole transaction had already suggested - a hugely inefficient process. ** Update ** thepackengers replies that they 'depend on the availability of the auction house to receive us to collect your lots'. I've been in touch with the auction house, who assure me the delay was not theirs. And it doesn't explain why the packages sat for 21 days in their warehouse before being passed to Fedex. Having paid a premium price, I received a fourth-rate service, and it's insulting to be fobbed off with this nonsense reply.
ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
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