Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
Love the prices and the great range of products available so quickly. What's not so good is having to wait whilst a member of staff chats to a customer for 5 + minutes when there's a queue. It's happened more than once hence my comment.
Although the price of the item was very good - when ordering next day collection it actually took 3 days before I could pick up. Need to rectify website to reflect this - luckily it was not something that I needed straight away this time but have had this before - defeats the object of having next day click and collect if it is not next day click and collect.
Bought goods on Friday for next day collection. Sunday still no email to say the order had arrived. Checked the order online which said it was complete. Rushed to the store as I thought someone else had collected it. Completed apparently means it arrived at a central depot and would be delivered to store on the Monday. Finally got the goods on Monday. Had planned to use the products at the weekend. Would have bought elsewhere if I knew how long it would take to arrive
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
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I placed an order.. and I told the assistant that my address has changed… he rightly stated that I would have to change the address on-line. I said ok. And as 2 x Products were not in stock.. I said that I would uplift them on Monday. Later on the day I got a message from Royal Mail.. saying my Products were being delivered to my Old Address..!!! I tried contacting Tool Station… (to Amend the Delivery address)..but no answer.! So I drove 8 miles to the Branch.. The (same) assistant was very Grumpy..!! when I asked if the branch had a direct Phone 📞 He said why would he want to Listen to what the Public have to say.!! I asked him Why my Products were being delivered to my Old Address..? When I told him that I would uplift them in the Branch.? His answer was.. well you will have to wait outside your old house for the Postman.. I then asked for the Order to be Cancelled.. He said that he could not cancel Till that Order was Delivered And that I would not get the Products till Thursday (not Next day).! An Absolutely Shameful way to deal with Any Customer. I went back again today.. and dealt with another assistant.. who was genuinely nice. Whereas the Grumpy Person.. just drew me a Dirty Look.!! Willie Burns
Fast delivery etc was let down by poor packaging (ie none)! Standard box arrived fully open, luckily nothing seems missing at first inspection.
The service was very good, the only let down is the lack of stock on a lot of items.
I use Toolstation as a backup for Screwfix. I would use it more if I was offered a trade account. My Screwfix trade account has been very beneficial to my business. Unfortunately, Toolstation wouldn’t give me a trade account so my experience using the service hasn’t been as good as it could be.
The ordering was good but delivery left a lot to be desired. I ordered 11 radiators which came in 3 separate deliveries. One radiator was over 50kg's and there is only one delivery driver.
Overall is good , just need improvements on next day collection , is not really happening to have next day orders ready for collection, is always after two or three days collection available .
Online een bestelling geplaatst. De website geeft de keuze om tegen betaling te leveren aan huis of kosteloos op te halen bij een filiaal in de buurt. Gezien de bestelling een klein bedrag was en ik regelmatig in Harderwijk kom, koos ik voor afhalen bij Toolstation in Harderwijk. Vervolgens krijg ik een email van PostNL met de mededeling "We konden je pakket vandaag niet bij je bezorgen. We brengen het naar een PostNL-punt". Vervolgens krijg ik bevestiging van Toolstation dat het pakket klaarligt in de winkel: "Je bestelling (OWW18xxxxxxx) ligt klaar in de volgende vestiging Harderwijk Toolstation Harderwijk, Lorentzstraat 37-37a, Harderwijk, 3846AV Daarna weer een mail van PostNL: Je pakket ligt nog bij het PostNL-punt: MTH Koeriers BV Nobelstraat 10 A 3846CG HARDERWIJK Daarna weer een herinnering van Toolstation dat het op hun locatie ligt aan de Lorentzstraat 37 Ik rijd naar de winkel, en het is er niet. Het staat niet eens in hun systeem, gezocht op mijn postcode en gezocht op OWW-nummer, noppes. Maar wat een dom personeel loopt daar zeg! Geen enkele klantgerichtheid, geen eigenaarschap en niet willen erkennen dat er een probleem is. Het enige wat eruit komt is "ja, nee, ik zie niks in ons systeem". Het was de eerste en laatste keer dat ik Toolstation Harderwijk binnen ben gelopen.
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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