Very helpful staff and efficient
Very helpful staff and efficient
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
Very efficient service and friendly staff
Found what I needed on line and picked up in store, no problem, happy with the price. Seem to be well stocked. Only issue with store in Beccles is lack of parking.
Trousers was sized wrong. Staff was very helpful indeed. @ a different store to original purchase. The wrongly sized trousers was put back into stock and came back out to me again when after trying a bigger size & they where a bit big. After a lot of travelling about I ended up with the bigger size, after getting them once & re-getting them again. Someone else will get a pair of trousers with the wrong sizing & have to return as I did, so I marked one star less. Helpful staff at Beverley & Stoneferry, Hull. St Andrews not so friendly.
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
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Item ready but surly youth who served me could do with some training
Pleasant staff very helpful
Item said online, it was in stock, then not according to shop system. The chap did make the effort and eventually find what I wanted, instead of just saying out of stock.
I’ve been ordering a lot of tools and storage recently, and Toolstation has consistently been a reliable choice — quick, easy to use, and with fast delivery, which I really appreciate. However, I’ve started to notice that their prices are often higher than those on other sites, which is disappointing and a bit off-putting. I’m a member of the Toolstation Club, which gives a 5% discount, but if the base price is 10% higher than elsewhere, the discount doesn’t really help much. I still value the convenience and speedy service, but I think it’s time Toolstation looked at becoming more competitive on pricing — maybe even introducing a price match policy. That would definitely keep them at the top of my list.
Easy to order and pick up probably wish they didn’t offer this product as plastic threads easily damage and so would be better to only stock the alternative as less likely to damage on fitting
Good efficient service
Very helpful staff at the Kendal shop, as always. Item I wanted not in stock, but very quickly arrived. This shopping experience marred by the fact I couldn’t order online. I’ve used the website plenty of times before with no problem, but this time didn’t work. I put things in my trolley, but when I went to the trolley, they weren’t there. I don’t think I was doing anything stupid. Hopefully it we be back to normal next time.
Easy to navigate website and very good prices. Bit of a wait over the weekend for delivery but known in advance of order placed.
The sales person was helpful and knowledgeable and even checked to be sure. Good stock and wide range. Item worked well and allowed me to finish the job.
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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