Dishia Ijaz is very friendly and…
Dishia Ijaz is very friendly and helpful!

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Dishia Ijaz is very friendly and helpful!
I think that they have the worse customer service by far.I wouldnt have expected to wait for the same answer like 10mins and i was already chatting with human plus their conciergie are as useful as sand in Saudi Arabia.Of course only if they actually connect you to one since it could take from 1 to 4 bussines days to connect.
I chatted with Omer Ali Khan. He was super friendly and genuinely seemed eager to help me.
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Zayn was amazing! Best customer support I've ever received on any platform.
Yusra Luqman was very patient and helpful with me.
Dishia Ijaz helped me today and was amazingly patient and thorough. My daughter lost her phone last week and I finally got a replacement in the mail but hadn’t erased the old phone or removed it from my Apple account. When the new one arrived, it took almost 30 minutes before I was able to get into it and provide the info to port her phone number to the new phone. Dishia was patient, let me know it was okay it was taking so long and then handled the transfer quickly. I appreciate someone being patient when I clearly wasn’t and taking the time every now and then to reassure me they were still there and to just let them know when the info was available. I didn’t have to explain it all over or restart a conversation. Thank you Dishia!
Excellent support from Hassan Khalid! Professional, friendly, and responsive! Thank You!
Arham went above and beyond to explain the promotion going on and how to set up the plan for me and my fiancée after I get another cellphone with esim or physical sim since I had to wait and he helped alleviate all my concerns.
the representative that helped me provided me the greatest experience and I will be back due to that with more of my business in the form of porting my postpaid tmobile lines to usmobile. It was pretty much incredibly helpful and assuring to have had that level of great interaction that is so terribly absent from the main big guys, and they can tprovide any of the amazing features. THANK you and I will be back to port more in. others should do this too to save money. the main 3 are terrible.
had a difficult time trying to activate a physical sim card on my phone but my phone would not recognize the new sim card so got in touch with support took 2 minutes to get a human and with a lot of step by step instruction from Hanzalah we got it fixed.
Customer chat representative Bukhari was really smart in finding out why my pixel phone on ATT wouldn't see any Data although the 5G connection was working. Traced the problem through many steps to find the trouble was with APN settings. Stuck to the problem for quite awhile with clear instructions until the problem was solved
As a brand new US Mobile user, I am already incredibly impressed, and a huge shout-out goes to Abbas from your customer support team! I was facing a complex situation trying to port my company phone number, on a corporate AT&T plan, lacking direct account details. Abbas truly nailed it. He immediately understood the nuance and offered a brilliant 3-way call fix with my account manager. His clarity, proactive problem-solving, and efficiency made what could have been a frustrating experience feel manageable and easy. Abbas is a rockstar, and this initial experience has set a top-tier impression for US Mobile's service. Thank you!
Quick and helpful customer service from Abdur Rehman.
Syed Muhammad Ibtisam Zaid solved my problem in a very professional manner. I was abroad and he helped me activate my transfer line from another carrier which at first seemed impossibbe.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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