Syed Muhammad Ibtisam Zaidi was…
Syed Muhammad Ibtisam Zaidi was wonderful and helped me through my issue of why my phone was not sending text/data.

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Syed Muhammad Ibtisam Zaidi was wonderful and helped me through my issue of why my phone was not sending text/data.
Working with Bisma on an account issue was super quick and helpful. It was resolved in under 5 minutes. No getting transferred to other lines/persons. US Mobile has the best customer service out of the three major carriers I've dealt with. I wish I ported my number sooner!
Hamza - thanks so much, again, for your savvy & friendly advice and your endless patience, solving this connection problem & informing about details, comparing US mobile plans, consulting! Can't appreciate a friendly human like you enough! Pleasure talking with you.
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Bilal Ahmed Stayed at the fix and kept at it until my issue was resolved. Great customer service! Thank you!
I have had to contact U.S. mobile twice, once before I signed up and once again afterwards. Both times they have been excellent! Abdur Rehman was fantastic to deal with. They were responsive and knew what I was asking and how to fix it. It only took a few minutes for the issue to be resolved. I deal with a lot of customer service interactions at work and U.S. mobile has been the best that I have worked with.
Aiman was wonderful—prompt, helpful, and resolved all my issues efficiently. Thank you!
Syed Muhammad Ibtisam Zaidi did a great job with Patience till the end, a great person was nice dealing with him
I made a stupid mistake and Usama Sadiq from their help center fixed it in no time. Courteous and fast assistance.
Working with Dishia Ijaz was such a great experience! We got my line switch up and running in minutes and the whole process was super simple and quick. Dishia walked me through the process and stayed to make sure the transfer went smoothly, even offering me potential solutions in case there was a hiccup. They were wonderful and I’m so thankful for Dishia’s help and kindness! Us Mobile’s customer service has always been nothing short of wonderful!
I spoke with Omer Khan about when I ordered my phone it said it was processing but when I ordered my wifes it said the order was complete. He explained why it didn't show complete, when it should process through. He also explained that we could combine our accounts but there wasn't really an advantage to do so.
I have never had such great customer service while dealing with a phone company. Monis was able to help me very quickly and confidently. Monis asked me what I was in need of and was able to help me get what I needed in a quick and friendly manner. Monis has excellent customer service skills as well is very professional
US Mobile Support is great! I made a mistake activating my phones and was stuck with neither working. I chatted with Nouman Jamil and both were up and running in about ten minutes. He quickly understood the problem, he took the steps to correct and guided me through the process. This is soooo much better than my previous carrier (one of the big three)!
Hassan Khalid on the chat was great. He fixed everything for me even though I kept causing complications. By the end all of my issues were completely resolved to my satisfaction and I had a pleasant chat in the meantime.
It was the best and fastest service I got from US mobil usually I give like 4 or 3 stars Waleed Asghar I can give billion stars
Abdur Rehman was awesome and answered all my questions
Unbelievable customer service, pleasant and fast and very patient!
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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