Muhammad Ramish did great job helping…
Muhammad Ramish did great job helping me with my issue. Very professional and courteous

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Muhammad Ramish did great job helping me with my issue. Very professional and courteous
Fast responsive chat customer service! I was unsure how to add a cellular plan to my apple watch and they walked me through the process in under 5 minutes. Very responsive and knowledgeable, plus the price on my plan can't be beat!
hanzalah was very respectful, helpful and responded promptly even with my complicated issues. thanks for all the help
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Just activated. Customer service is top notch.
Great Customer Service! Had an issue that was resolved at "Light Speed" by Minaam Naveed. I was up and running with my new service in no time. Thanks for your help!
Customer service was quick and easy, my issue was solved in less than 10 minutes. I am absolutely impressed with their system!
I had been having trouble getting RCS working after switching from Warp to Dark Star. After being bounced between a few techs, Waleed Asghar finally got me a new esim activation link that solved my issue. Thanks Waleed!
Aiman is so nice and patient! Thanks for the help!!!!
I chatted with Dishia Ijaz and she went above and beyond to help. She was very friendly and understanding. Excellent customer service, thanks again!
Shahrukh was big help over our hour long call! Not only was he able to determine my issue right away but was also very patient to resolved my issue which was my own fault. But he didn't stop there!!! He explained how I saved $210 by adding a friend to my line! Shahrukh! Thank you. -JW
I just moved to US Mobile from another carrier because we were having trouble connecting my new phone to the eSim. After two different providers, 3 other reps, Fatima Shafiee, was able to finally get my new iphone working! She was patient and understanding, and got the job done. Thank you so much!
chat with aiman. real person. no chatbot. top service. fast. helpful. 5 of 5
the best company, just believe me!
Abdul Rehman was absolutely amazing!! I needed help with re-connecting a SIM and data not working and he helped me connect with both. His help was extremely supportive and I am so grateful for his assistance in solving the tech issues! It was such a blessing and gift - thank you!
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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