Abdur Rehman helped me a lot
Abdur Rehman helped me a lot! Please give this agent a raise!

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Abdur Rehman helped me a lot! Please give this agent a raise!
I’ve been with US Mobile for over 3 years, and their customer service has always been top-notch. Today was no exception — Hassan Khalid helped me activate a new SIM card and fixed an issue I was having with sending texts and photos (I kept getting the dreaded blue wheel of death!). Everything was working fine and suddenly stopped a few days ago, but Hassan got it back up and running smoothly. Thanks again for the excellent support, Hassan!
US Mobile over the years has exceeded my expectations and is better than any of the MVNO prepaid providers out there, also with the latest international roaming features including having all the 3 main carriers in their line up with so many flexible and incredible plans in their line up why would some one choose any other expensive carriers - Google Fi and Mint Mobile I am looking at you all. Also their customer service has been very friendly and quickly responsive. On my latest chat with CSR Hazik Masood, he and the USM team once again exceeded my expectations. I will be sure to stick to USM for the foreseeable future and will be excited to see what all interesting innovation or disruptions they bring to the market. May be T-Mobile started the disruptions but have been MIA for a while now, and may be the crown now needs to go to USM.
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During interactions In the chat room with Hanzalah the service was excellent, fast and easy, thank you.
I use US Mobile's chatline frequently. When I'm shopping for used, US-Mobile-compatible phones, I check the IMEI of every one of them for compatibility. That's a lot of interaction, and I wish there was a free app that to do that without going thru a chatline rep. But, all things considered, US Mobile provides polite and usually competent service when I need help. If the reps are busy, I might have to wait 10+ minutes to get a response to my last question. But compared to the new corporate standard for personal service -- viz. sending the caller thru a robot-driven windmill of options with NOBODY at the end of any of them -- US Mobile's provides fantastic support. Their reps all speak English well. Also, I like US Mobile's prices and I've gotten great phone service from them for years. So, YES, US Mobile's customer service deserves 5 stars.
Best cellphone company in the world.
Very prompt and efficient. Great costumer service.
Haseeb Malik WAS Amazing! I had a new sim card sent to me and before changing out the old sim I was worried about losing my text messages and contacts and he helped me with every step which was a little technical. I'm not tech savvy but I try to keep up as best I can. He was so very kind, patient, understanding and Knowledgeable. I'd give him 10 Stars if I could. Thank you so very much!
The customer service is great. Super patient and professional
Saad was SO patient and helpful. We were on a chat for hours trying to untangle a mess of my own doing. I can't thank Saad enough for sorting it with grace and kindness. I'm in tears.
Wow, started off my call quite grumpy (lack of sleep with two young kiddos) and Abisaloom not only fixed my problem but boosted my mood! I've spoken to four reps at US Mobile. He was not only incredibly helpful, but also knowledgable and patient. He took the time to not only solve my issue, but also explain it to me and verify that everything was working correctly before ending our call. Lovely experience! Thanks Abisaloom!
Aiman Karim was amazing and provided excellent customer service and got my daughters Apple Watch up and running. After trying for several days on my own with no luck I reached out to customer service. We needed the watch today for her to wear on a trip and Aiman within 20 minutes had it working right before she walked out the door. Greatly appreciate the prompt and extremely helpful service from US Mobile.
These professionals are available 24/7 to resolve any issues you may encounter. Their service is exceptional and highly recommended for quality assistance that won't break the bank.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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