Hamza Aslam has been extremely helpful…
Hamza Aslam has been extremely helpful with my new account at US Mobile. they made transferring my number simple and quick!

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Hamza Aslam has been extremely helpful with my new account at US Mobile. they made transferring my number simple and quick!
I would like to give thanks to customer service agent Ubaidullah. I ran into a particular complex issue (teleporting and activating international roaming outside of the US), resulting from my own silly choices and special circumstances, and Ubaidullah was able to help me navigate through all the roadblocks. They were incredibly patient and helpful, and I continue to be proud of being a US Mobile customer.
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I wanted to thank you in particular Ahmed Dar! Different human Rep's had been working on the issues on my phones for hours! Ahmed finally took over. First, he told me he took over! It's already late evening. He kept comforting me by thanking me for my patience while I was trying to explain and telling him what was happening. This was important to a customer who had been spending hours, chatting online and waiting to get problem solved! Obviously Ahmed understood that and showed concern and at the same time working on the issues. Ahmed kept attending and telling me what he/she's doing at their end without idling time, nor leaving me "alone" cause I was tired already! Ahmed's diligently working without seizing and keeping me posted and finally resolved the issues! Can you imagine how grateful I was? Ahmed Dar did an excellent job!!
STAY AWAY FROM THIS BAD COMPANY, i am just a month with us mobile, and after the second payment went thru they locked my account for no good reason without any prior notification, while we are going thru a medical emergency and need to be in contact with the medical team, and when i contact them they say to email and wait hours for a response.... CRAZY CRAZY
Fast friendly and reliable. All around excellent service.
I'm always impressed by the agents at US Mobile. Today's chat session was no different. Bukhari was amazing...super fast...knew exactly what he was talking about and make the updates I needed in record time. This company continues to impress! Thanks for your help today Buhkari!
Rumaisa was the best!
excellent customer service!
My customer service rep, Rumaisa was absolutely wonderful in helping me! Patiently walked me through every step of setting up my watch and even helped me make sure everything I needed was working.
Bukhari was very kind, helpful, and responded quickly in the chat. Great support experience—thank you!
Sarhan was incredibly helpful and patient, resolving my issue quickly and professionally.
⭐️⭐️⭐️⭐️⭐️ Waleed Asghar was absolutely fantastic! I was traveling abroad and having trouble getting my hotspot to work with my US Mobile plan. Waleed jumped in right away, explained everything clearly, and guided me step-by-step on how to switch networks manually. Thanks to his help, I was able to connect to a better carrier and get my hotspot working perfectly. He was professional, patient, and genuinely kind throughout the whole interaction. Support like this is rare, Waleed truly went above and beyond. Really grateful for his help today!
Mehreen Aslam was a great help he was fast and knew exactly what I needed and got it done the customer service is #1 the only complaint is you can choose between 3 networks in the app it has has option to choose which one you want to use but it never works always have to contact customer support but they are normally fast
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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