The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
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Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Hassan was amazing. So patient thank you!
As someone who's not very tech savvy, I've had some difficulty navigating US Mobile's services. But their cutsomer service is excellent and have been able to walk me through any challenges I've faced.
I got unlucky with a phone purchase, and while unfortunately the service rep, Fatima Shafiee, was unable to offer a partial refund, she was able to add two $5 credits to my account so that I can set up a friend of mine with this service. She was very nice and I appreciate the time she took to explain how she could help.
Dishia Ijaz was patient and very knowledgeable on all the questions I asked. This was one of the best customer services experiences that I have ever had! I mean that sincerely.
Usama Sadiq took a difficult situation where I was very unhappy with getting my watch connected and turned it into a positive customer interaction. He was patient and thorough and was able to get me up and running. I’m a happy customer because of his extra efforts and I really enjoy the price and quality of the US Cellular service
I had questions about Trial Offer for multi-network add on where the phone app had different information then the webpage offer. My CSR was Rahima Rayan Durrani and IMO they handled it proficiently, courteously, and exceptionally given the circumstances.
I had a concern I was not able to articulate well, but that didn’t stop the wonderful rep from patiently working with me and resolving my issue. Thanks to them, I will sleep tonight, I will be your customer for life!
Today I was helped by Manahil Rao. He/she went above and beyond to make sure that my issues were resolved. I am extremely happy with Manahil's service. Thank u!
Hanzalah was great in handling a lot of tasks
I love this company. It's affordable, there's so much flexibility in the phone plans. It's easy to sign up and end plans. Customer Service has always been very helpful and thorough with their help. I was having technical difficulties recently and Shahrukh was very thorough with helping me as he tried to figure out what the issue was. Thank you for your help Shahrukh!
I switched to US Mobile from Verizon and had no data connection. Disha Ijaz was with me for 4 hours and walked me through it until the problem got fixed. A terrific employee and represented the company well!
Worked with Arham to transfer from android to iphone and he was so kind, patient, and professional. When you get a lil older electronics seems to be a bit confusing, yet Mr Arham led us thru and phones are working great!!! Ty Mr Arham give that man a raise😄
I paid them to port out from my previous provider. When the port out takes longer than 30 minutes (actually a full 8 hour day) I asked them what is the hold up. Their response: message your provider so they can do the port out. This is your job. If you want me to message my provider, then give me my money back and I will.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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